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“Position” 4 of 5 stars
Review of Quality Hotel Downtowner on Lygon

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Quality Hotel Downtowner on Lygon
4.0 of 5 Hotel   |   66 Lygon Street | corner of Lygon Street and Queensbury Street, Melbourne, Victoria 3053, Australia (Carlton)   |  
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Ranked #46 of 171 Hotels in Melbourne
Certificate of Excellence 2014
Melbourne, Australia
Senior Contributor
35 reviews 35 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
“Position”
4 of 5 stars Reviewed February 4, 2013

We enjoy the position of the Downtowner on Lygon Street, fabulous restaurants and a street that is always vibrant, at the same time so close to the theatre precinct, Melbourne's beautiful gardens, Chinatown, and the centre of the city. Tram only a block away and always able to flag a taxi.

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, February 15, 2013
Dear robynccl,

Thank you for your review and highlighting our great location. On your next visit, please ask my front desk team for some recommendations for activities and sights within a 5 minute walk of our front door.

Kind regards

Kevin Birchall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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384 reviews from our community

Traveler rating
    132
    186
    56
    5
    5
See reviews for
68
121
34
91
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (136)
Date | Rating
  • English first
  • German first
  • Spanish first
  • Any
English first
Bendigo, Australia
1 review
3 of 5 stars Reviewed February 2, 2013

We booked a romance package with late check for our anniversary to have a nice night away. Upon arrival the reception staff were very nice, the room was clean but a bit old looking and very noisy as it was on Lygon St side, maybe better insulation or thicker windows are needed, not a very good sleep! We had a late check out and were only staying one night...so to be woken by house keeping at 8 was not what we wanted...could have stayed home and kids would have done for free!! When mentioned to front desk we were told we should have had our do not disturb sign up?? As we were the awake we asked for our breafast to come up early...which was just ok!! Sorry for the money we paid was not impressed wouldn't stay again think there are some better hotels for around that price.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, February 7, 2013
Dear Kathryn B,

Thank you for your review and please accept my apologies for the inconveniences which occurred during your stay. It is just a pity that it took 3 months to get your feedback on your stay in November last year.

My housekeeping team especially join me in apologizing for disturbing you at 8am, which is not our standard as we fully appreciate our guests are here to relax and enjoy their Sunday morning lie-in. I have also followed up the response you got from the front desk in the morning, and again this is not an acceptable standard on our part.

I appreciate your comments relating to our friendly team on arrival and the cleanliness of our rooms, and hope that you are willing to give us another try- we have addressed many of these concerns in recent months.

Kind regards

Kevin Birchall
General Manager
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Darwin
1 review
4 of 5 stars Reviewed January 30, 2013

2 adults & 2 young kids stay for 5 days was very pleasant. Room was just big enough. No views or balcony but we were not there for that. Staff were fantastic and left you alone when you needed it. Lots of good restaurants nearby and even the kids were ok to walk into the city. Great location close to Queen Victoria Markets. Does not have a pool. Had some breakfast as room service and that was very nice. No laundry in the room however there is a laundry on the 1st floor (there are 3 floors) and the detergent is free from the reception desk. Hotel is slightly old but with that it is clean and a fresh coat of paint inside would be perfect. Kids loved the spa bath and the noise was very minimal. Television in the lounge area and in the main bedroom (if your in a two bedroom apartment). We got there very early and had to wait for check in but our bags were put away in a secure locked room until we were ready to check in.

  • Stayed January 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, January 31, 2013
Dear ef2013,

Thank you for reviewing us, and it is good to know you enjoyed your stay.

The two bedroom apartments offer the space and conveniences of home and I am please to see the kids enjoyed the spa. As you mentioned we are very close to many major attractions, one of which is the Heritage listed Melbourne city baths which complimnetary use of the gym and pools is included in your rate.

I was pleased to read you enjoyed the room service breakfast, on your next stay please come and try the restaurant breakfast which has a great selection of hot and cold items.

Kind regards

Kevin Birchall
General manager
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Sydney, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed January 29, 2013

Spacious room, comfortable bed, fit-out is straightforward and good quality - simple lines, attractive light timber finishes. Lots of natural light, which gives a feeling of spaciousness. Staff were both professional and friendly. The hotel is within easy walking distance of both the city and the attractions of Lygon St, and handy to trams for going further afield.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, January 31, 2013
Dear LaydenM,

Thank you for all you kind comments.

Please come and stay again soon.

Kind regards

Kevin Birchall
General Manager
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sydney
1 review
4 of 5 stars Reviewed January 28, 2013

King bed was comfortable,had everything we needed,staff were friendly,nothing too much trouble. We walked up Lygon St for dinner one night and had room service another. On Saturday night,the noise outside increased, we closed our bathroom door and could no longer hear the noise, slept well.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, January 31, 2013
Dear margaretG,

I am pleased my team were obliging and friendly. Lygon Street can be noisy on a Saturday night, but it was good to see it did not disturb you much.

Come and stay again soon.

Kind regards

Kevin Birchall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wodonga
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 13 cities Reviews in 13 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed January 26, 2013

I regularly stay at the Downtowner when visiting Melbourne and will continue to do so because:* the staff are always obliging, polite and friendly *I can walk to the CBD and leave the car in the carpark *I enjoy a cooked breakfast *the rates are reasonable, the rooms are a good size with plenty of natural light and the large bathroom window can be opened * the Carlton shopping strip is on its doorstep * the bar is conveniently placed to meet up with friends before heading off. All in all a very pleasant experience.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, January 31, 2013
Dear SusannahWodonga,

Thank you for your feedback.

I am pleased that you like staying with us, and make the most of our great location. As you mentioned the Lygon lounge cocktail bar is a great place to meet up with friends - please ask the barmen on your next visit about the $5 cocktails and complimentary hot snack platter for in house guests.

We look forward to seeing you again soon.

Kind regards
Kevin Birchall
General manager
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Newcastle, Australia
Top Contributor
82 reviews 82 reviews
17 hotel reviews
Reviews in 42 cities Reviews in 42 cities
44 helpful votes 44 helpful votes
3 of 5 stars Reviewed January 24, 2013

I was in a room with 2 others, which was rather cramped. They do not appear to have larger rooms to cater for an extra adult. A single was not offered.
However, comfy beds and pillows. Very convenient location for the free bus and tram services and also to queen Victoria markets. Close to many great restaurants.

  • Stayed January 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, January 24, 2013
Dear suem030,

Thank you for your review.

I am sorry you felt the room was small, but I would hasten to add most hotel rooms would feel cramped with 3 adults sleeping in them. We do have alternative rooms, such as the 2 bedroom apartments and family rooms which would cater comfortably for larger groups at additional cost, of course.

I am pleased you found the beds comfy and location convenient and hope to see you again soon.

Kind regards

Kevin Birchall
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Hotel Downtowner on Lygon

Address: 66 Lygon Street | corner of Lygon Street and Queensbury Street, Melbourne, Victoria 3053, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Carlton
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#9 Best Value Hotel in Melbourne
#16 Spa Hotel in Melbourne
#32 Business Hotel in Melbourne
#44 Luxury Hotel in Melbourne
#45 Romantic Hotel in Melbourne
#45 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quality Hotel Downtowner on Lygon 4*
Number of rooms: 98
Official Description (provided by the hotel):
Whether you're planning a weekend getaway, business trip or corporate event, your family, friends, guests and colleagues will be impressed with your choice of Downtowner on Lygon - Melbourne's reputable, premier midscale hotel, brilliantly located bordering cosmopolitan Carlton and the buzzing CBD.With five room sizes, exclusive packages, restaurant and cocktail lounge and a choice of on-site event facilities, The Downtowner on Lygon helps you tailor your perfect stay in Melbourne. Just read what our guests have to say. ... more   less 
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Also Known As:
Quality Inn Melbourne
Quality Hotel Melbourne

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