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“Great location” 4 of 5 stars
Review of Quality Hotel Downtowner on Lygon

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Quality Hotel Downtowner on Lygon
4.0 of 5 Hotel   |   66 Lygon Street | corner of Lygon Street and Queensbury Street, Melbourne, Victoria 3053, Australia (Carlton)   |  
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Special Offer
Up to 20% OFF Room Rate
Ranked #45 of 171 Hotels in Melbourne
Wagga Wagga, Australia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
“Great location”
4 of 5 stars Reviewed January 14, 2013

Have stayed at this hotel before and once again while it is an older motel it is centrally located and clean, value for money and if you ask for a quiet room it is provided. If I had to be critical I would like to say that the bar closes far too early for a friday night and needs to be updated.

Room Tip: Always ask for a quiet room away from street.
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  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, January 24, 2013
Dear 255061Steve007,

Thank you for your feedback on your recent stay with us.

I am sorry our bar closed early - we sometimes do this when it is quiet, but we are able to provide drinks to your room via room service or mini bar if requested.

We look forward to seeing you again soon.

Kind regards
Kevin Birchall
General Manager
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354 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (125)
Date | Rating
  • English first
  • German first
  • Spanish first
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English first
Dresden, Germany
Top Contributor
52 reviews 52 reviews
42 hotel reviews
Reviews in 39 cities Reviews in 39 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed January 10, 2013

The hotel location is good, walking distance to many restaurants and to the city center. Also good is the parking possibility. Room size is ok, but in our room the air con was inefficient and noisy. Internet access is not free which is strange given the fact that many other places around offer free access. The service attitude of the front desk staff was average.

  • Stayed January 2013
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, January 10, 2013
Dear hschw,

Thank you for your review on TA, and your feedback on your recent stay with us.

I am sorry to read the air con in your room was not suffiecient, however during extreme weather like the +40 degree heat wave Melbourne has experienced recently it can be difficult to reduce the room temperature to normal levels.

I am disspointed to hear of the sub standard service from my front desk team and I will be addressing your concerns with the team in due course.

We hope that you tyr us again on your next trip to our fantastic city.

Kind regards

Kevin Birchall
General Manager
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Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
24 hotel reviews
Reviews in 19 cities Reviews in 19 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 16, 2012

Great place to stay in Melbourne being in Lygon ST with the scrumptious variety ( but mainly Italian) restaurants. Friendly knowledgeable service , mainly a clean room but the crucial part of the room is the bathroom shower .. It's a shower over the bath BUT the base was brown and stained and a ring around the bath , I really didn't want to shower in it but I ended up standing on a towel to shower .
Comfy bed, spacious room , mini bar , table with 2 chairs , good menu but too much is on offer with all the other restaurants around.

Don't get me wrong - Great Hotel and value for money and location location location ...

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, January 3, 2013
Dear Kyzafletch,

Thank you for you feedback on your recent stay with us.

I am sorry that the bathroom was not our usual high standard and I have followed up your comments with our housekeepers to ensure your concerns have been addressed. I am pleased that the rest of your stay was comfortable and my team were friendly.

We look forward to your next stay.

Kind regards

Kevin Birchall
General Manager
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Ballarat, Australia
Senior Contributor
36 reviews 36 reviews
11 hotel reviews
Reviews in 15 cities Reviews in 15 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed December 9, 2012

Stayed here for one night recently and it was so convenient for restaurants around the Chinatown area in Little Bourke Street. We had a king spa room which was clean and all that we needed; on the smallish side but we got a great deal through booking.com so that was fine.
Downside: the room was directly opposite the lifts so it didn't feel particularly private and we could hear people chatting while waiting for the lifts. The spa was in the small bathtub which was explained on the hotel site and perfectly okay but you really need to be careful of the step in and out of the bath - I nearly fell.
Upside: location is ridiculously good for shopping, eating and entertainment. Loved thqt we could open the windows and get fresh air.
Staff were pleasant.

Room Tip: Steer clear of the rooms opposite the lift
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, December 11, 2012
Dear Ally P,

I am pleased you found the hotel well located, and my team pleasant to deal with. I am sorry the noise from people waiting for the lift was disturbing; on your next visit please ask the receptionist to allocate you a room a little further away.

Thank you for your feedback.

Kind regards

Kevin Birchall
General Manager
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Perth, Australia
Senior Contributor
44 reviews 44 reviews
18 hotel reviews
Reviews in 24 cities Reviews in 24 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed December 6, 2012

I travelled with a colleague to Melbourne and the Downtowner proved to be an excellent choice: clean, comfy bed, big bathroom with a magnifying make-up mirror- very handy! The TV didn't seem to be operating but it was of no concern to us so didn't contact the front desk. When we arrived the service at the front desk was friendly however the WiFi was not free (:. It is well positioned in Lygon St with a very easy walk to shopping, restaurants etc. We did not use public transport so can't comment re the ease of transport there but we were able to walk to our work conference near Walter & Eliza Hall Institute. Didn't eat breakfast there but rather chose to eat in Lygon St. While I would not stay at the Downtowner if I was looking for a luxurious holiday for a business trip it was very good.

Room Tip: We were on the first floor - I didn't find it very noisy but my colleague did!
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, December 11, 2012
Dear Jan D,

Many of our regular corporate clients, have very similar feedback, and I am pleased you found us to be a good place to stay whilst on business in Melbourne. For future trips, public transport is easily accessible with trams less than 5 minutes from our door and Melbourne central station only 7 minutes walk away.

On your next stay try our breakfast offering, which can be included in your room rate for reduced price.

Kind regards

Kevin Birchall
General Manager
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Christchurch, New Zealand
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed December 3, 2012

Excellent location near CBD and wonderful restaurants. Good facilities and good service. Breakfasts in the dinning room was very good. The room was spacious and well designed, although it is a pity that people walk right past the window and so you need to keep the blinds down. The broadband was expensive.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review, December 11, 2012
Dear Graeme N,

Thank you for your comments on our hotel and team. I am pleased you enjoyed our buffet breakfast, and hope that you took up special offer of 33% off for prebooking.

I agree with your point about our WiFi, which whilst has good bandwidth and strong signal is charged by a 3rd party provider- I am looking at options at reducing the cost this with our current supplier.

We do however offer complimentary broadband access in our executive rooms which is unlimited, so please ask my team for an upgrade to one of these rooms.

Kind regards

Kevin Birchall
General Manager
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Colac, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed December 2, 2012

Room was clean ..bed fantastic..was ofered up grade for breakfast for $20.00 for the two of us..
when we went to eat...there was pretty much NO food left @ 9.00am. a couple of peices for dry bacon..and scramble eggs othe than ceral ect..all other hot food on the smoragboard was empty..numerouse others walked out....Not even Coffee we were told we would have to wait 10min for a coffee ..(the coffee in room was bitter and not drinkable)..when l went to pay on check out we were charged $20.00 EACH for a breakfast ...grr we then went else where to have some coffee and food. :( l would stay again for the comfort and quietness but not for breakfast..

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, Manager at Quality Hotel Downtowner on Lygon, responded to this review, December 4, 2012
Dear Donna,

Good afternoon.
Thank you for choosing to stay at The Downtowner on Lygon Hotel whilst in Melbourne.
It was our pleasure to host you however, we are disappointed to hear about your breakfast experience and that the quality of the food was far from our usual high standard.

Our hot buffet breakfast is $30.00 per person however we have a special offer if pre-booked at $20.00 per person, on a Sunday morning service is from 7am-10.00am. I apologize that this was not clearly explained to you.

On you next stay at The Downtowner on Lygon Hotel, I would like to offer two hot breakfasts in the hotel restaurant complimentary and also a complimentary room upgrade, subject to availability. Please contact me directly when you wish to make a reservation.
If I can be of any other assistance, please do not hesitate to contact me.
Warm regards,
Lynne Chepanidis
Sales Manager
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Additional Information about Quality Hotel Downtowner on Lygon

Address: 66 Lygon Street | corner of Lygon Street and Queensbury Street, Melbourne, Victoria 3053, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Carlton
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#10 Best Value Hotel in Melbourne
#16 Spa Hotel in Melbourne
#31 Business Hotel in Melbourne
#40 Family Hotel in Melbourne
#42 Luxury Hotel in Melbourne
#45 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Quality Hotel Downtowner on Lygon 4*
Number of rooms: 98
Official Description (provided by the hotel):
Whether you're planning a weekend getaway, business trip or corporate event, your family, friends, guests and colleagues will be impressed with your choice of Downtowner on Lygon - Melbourne's reputable, premier midscale hotel, brilliantly located bordering cosmopolitan Carlton and the buzzing CBD.With five room sizes, exclusive packages, restaurant and cocktail lounge and a choice of on-site event facilities, The Downtowner on Lygon helps you tailor your perfect stay in Melbourne. Just read what our guests have to say. ... more   less 
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Also Known As:
Quality Inn Melbourne
Quality Hotel Melbourne

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