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Quality Hotel Downtowner on Lygon: Traveler Reviews

4.0 of 5
66 Lygon Street | corner of Lygon Street and Queensbury Street, Melbourne, Victoria 3053, Australia
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Free parking
Quality Hotel Downtowner on Lygon
Ranked #43 of 195 hotels in Melbourne
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145 reviews from our community

    Trip type
Traveler rating
    45
    72
    23
    1
    4
Date Rating
Melbourne, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
7 helpful votes 7 helpful votes
“Always a great stay”
4 of 5 stars Reviewed December 16, 2012

Great place to stay in Melbourne being in Lygon ST with the scrumptious variety ( but mainly Italian) restaurants. Friendly knowledgeable service , mainly a clean room but the crucial part of the room is the bathroom shower .. It's a shower over the bath BUT the base was brown and stained and a ring around the bath , I really didn't want to shower in it but I ended up standing on a towel to shower .
Comfy bed, spacious room , mini bar , table with 2 chairs , good menu but too much is on offer with all the other restaurants around.

Don't get me wrong - Great Hotel and value for money and location location location ...

  • Stayed December 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Kyzafletch about Quality Hotel Downtowner on Lygon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review
January 3, 2013
Dear Kyzafletch,

Thank you for you feedback on your recent stay with us.

I am sorry that the bathroom was not our usual high standard and I have followed up your comments with our housekeepers to ensure your concerns have been addressed. I am pleased that the rest of your stay was comfortable and my team were friendly.

We look forward to your next stay.

Kind regards

Kevin Birchall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ballarat, Australia
Contributor
13 reviews 13 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
“Awesome location, careful where your room is situated”
3 of 5 stars Reviewed December 9, 2012

Stayed here for one night recently and it was so convenient for restaurants around the Chinatown area in Little Bourke Street. We had a king spa room which was clean and all that we needed; on the smallish side but we got a great deal through booking.com so that was fine.
Downside: the room was directly opposite the lifts so it didn't feel particularly private and we could hear people chatting while waiting for the lifts. The spa was in the small bathtub which was explained on the hotel site and perfectly okay but you really need to be careful of the step in and out of the bath - I nearly fell.
Upside: location is ridiculously good for shopping, eating and entertainment. Loved thqt we could open the windows and get fresh air.
Staff were pleasant.

Room Tip: Steer clear of the rooms opposite the lift
See more room tips
  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Ally P about Quality Hotel Downtowner on Lygon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review
December 11, 2012
Dear Ally P,

I am pleased you found the hotel well located, and my team pleasant to deal with. I am sorry the noise from people waiting for the lift was disturbing; on your next visit please ask the receptionist to allocate you a room a little further away.

Thank you for your feedback.

Kind regards

Kevin Birchall
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
25 reviews 25 reviews
12 hotel reviews
Reviews in 16 cities Reviews in 16 cities
8 helpful votes 8 helpful votes
“Good choice for a business trip”
4 of 5 stars Reviewed December 6, 2012

I travelled with a colleague to Melbourne and the Downtowner proved to be an excellent choice: clean, comfy bed, big bathroom with a magnifying make-up mirror- very handy! The TV didn't seem to be operating but it was of no concern to us so didn't contact the front desk. When we arrived the service at the front desk was friendly however the WiFi was not free (:. It is well positioned in Lygon St with a very easy walk to shopping, restaurants etc. We did not use public transport so can't comment re the ease of transport there but we were able to walk to our work conference near Walter & Eliza Hall Institute. Didn't eat breakfast there but rather chose to eat in Lygon St. While I would not stay at the Downtowner if I was looking for a luxurious holiday for a business trip it was very good.

Room Tip: We were on the first floor - I didn't find it very noisy but my colleague did!
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
Ask Jan D about Quality Hotel Downtowner on Lygon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review
December 11, 2012
Dear Jan D,

Many of our regular corporate clients, have very similar feedback, and I am pleased you found us to be a good place to stay whilst on business in Melbourne. For future trips, public transport is easily accessible with trams less than 5 minutes from our door and Melbourne central station only 7 minutes walk away.

On your next stay try our breakfast offering, which can be included in your room rate for reduced price.

Kind regards

Kevin Birchall
General Manager
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Christchurch, New Zealand
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
“Convenient location and good service”
4 of 5 stars Reviewed December 3, 2012

Excellent location near CBD and wonderful restaurants. Good facilities and good service. Breakfasts in the dinning room was very good. The room was spacious and well designed, although it is a pity that people walk right past the window and so you need to keep the blinds down. The broadband was expensive.

  • Stayed November 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Graeme N about Quality Hotel Downtowner on Lygon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, General Manager at Quality Hotel Downtowner on Lygon, responded to this review
December 11, 2012
Dear Graeme N,

Thank you for your comments on our hotel and team. I am pleased you enjoyed our buffet breakfast, and hope that you took up special offer of 33% off for prebooking.

I agree with your point about our WiFi, which whilst has good bandwidth and strong signal is charged by a 3rd party provider- I am looking at options at reducing the cost this with our current supplier.

We do however offer complimentary broadband access in our executive rooms which is unlimited, so please ask my team for an upgrade to one of these rooms.

Kind regards

Kevin Birchall
General Manager
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Colac, Australia
1 review
1 helpful vote 1 helpful vote
“Fantastic comfortable bed...but !!!”
3 of 5 stars Reviewed December 2, 2012

Room was clean ..bed fantastic..was ofered up grade for breakfast for $20.00 for the two of us..
when we went to eat...there was pretty much NO food left @ 9.00am. a couple of peices for dry bacon..and scramble eggs othe than ceral ect..all other hot food on the smoragboard was empty..numerouse others walked out....Not even Coffee we were told we would have to wait 10min for a coffee ..(the coffee in room was bitter and not drinkable)..when l went to pay on check out we were charged $20.00 EACH for a breakfast ...grr we then went else where to have some coffee and food. :( l would stay again for the comfort and quietness but not for breakfast..

  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
Ask Donna P about Quality Hotel Downtowner on Lygon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kevin B, Manager at Quality Hotel Downtowner on Lygon, responded to this review
December 4, 2012
Dear Donna,

Good afternoon.
Thank you for choosing to stay at The Downtowner on Lygon Hotel whilst in Melbourne.
It was our pleasure to host you however, we are disappointed to hear about your breakfast experience and that the quality of the food was far from our usual high standard.

Our hot buffet breakfast is $30.00 per person however we have a special offer if pre-booked at $20.00 per person, on a Sunday morning service is from 7am-10.00am. I apologize that this was not clearly explained to you.

On you next stay at The Downtowner on Lygon Hotel, I would like to offer two hot breakfasts in the hotel restaurant complimentary and also a complimentary room upgrade, subject to availability. Please contact me directly when you wish to make a reservation.
If I can be of any other assistance, please do not hesitate to contact me.
Warm regards,
Lynne Chepanidis
Sales Manager
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Additional Information about Quality Hotel Downtowner on Lygon

Also Known As:
Quality Inn Melbourne
Quality Hotel Melbourne
Address: 66 Lygon Street | corner of Lygon Street and Queensbury Street, Melbourne, Victoria 3053, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Center Restaurant Room Service Wheelchair access
Hotel Style:
#34 Business Hotels in Melbourne
#38 Luxury Hotels in Melbourne
#54 Family Hotels in Melbourne
Price Range: $$
Hotel Class:4 star (4*)
Reservation Options:
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Quality Hotel Downtowner on Lygon
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