The room was warm, clean and comfortable. Some staff, particularly in the breakfast room, were very friendly, warm and welcoming. Also some great desk staff on Reception. But some desk staff needed to learn their manners and look up and meet and greet guests as they come and go in the lobby, rather than staring at their computer screens constantly. Hospitality is the name of the game.
Very convenient and handy suburb with good tram services. Also in a very pleasant area of Parkville/Carlton. I will go back to stay here when I attend the same annual Conference next year.
Just one really petty thing - I know that some travellers only want a bath, but is it time that hotels offered step-in showers in some rooms and baths in some other rooms??? I am finding at 60 that I am a little worried about stepping over a bath to have my shower when I am not used to that at home any more. I think that, as the Baby Boomers like me age, there should be an option to have a room with "Shower over Bath" or "Shower Recess only". One possible problem otherwise is litigation, as the hotel industry could have claims for more and more falls resulting in broken hips, arms, legs etc, unless they begin to provide more easy access shower stalls.
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