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“Great location, hotel in need of new lifts and refurb!” 3 of 5 stars
Review of Causeway Inn On The Mall

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Causeway Inn On The Mall
3.5 of 5 Hotel   |   327 Bourke Street Mall, Melbourne, Victoria 3000, Australia   |  
Hotel amenities
Ranked #81 of 171 Hotels in Melbourne
Senior Contributor
33 reviews 33 reviews
15 hotel reviews
Reviews in 25 cities Reviews in 25 cities
10 helpful votes 10 helpful votes
“Great location, hotel in need of new lifts and refurb!”
3 of 5 stars Reviewed March 22, 2013 via mobile

The hotel was in a good central location in Melbourne. The staff whilst friendly were not overly helpful, except for Alesandro. The rooms were very small and almost zero storage room. Not good if you were on a long trip like us. The lift situation was a disaster. You need to take two lifts to get to your room with a longish walk between and the first lift was nearly always out of service. Still I guess you get what you pay for, but I question it's 3 star rating.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Causeway-Melbourne, General Manager at Causeway Inn On The Mall, responded to this review, March 25, 2013
Good morning Diesel1952,

Thank you for your review. I was pleased to hear that Alessandro provided the guest service needed, though disappointed other staff didnt. we have re-emphasised the need to all staff to provide quality and warm service to all our guests. The problems with the main elevator has been rectified.
Regards
Paul Koenig - General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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327 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Cairns Region, Australia
Top Contributor
165 reviews 165 reviews
30 hotel reviews
Reviews in 41 cities Reviews in 41 cities
72 helpful votes 72 helpful votes
3 of 5 stars Reviewed March 20, 2013

This hotel is in a fantastic location, no need for a car or taxi at this hotel. The rooms are not luxurious, however they are clean and tidy. It is a basic hotel in a great location, we found the beds to be comfortable and after a day out on our feet, it was nice to have a good bed to rest on. Breakfast was very basic, however more than enough toast, cereal, juice, yoghurt and fruit. If you want comfort and a nice place to lazy around, this is not for you, however, if you want a clean, cheap, great location hotel to rest your head at night, you can't go wrong!

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed March 15, 2013

The hotel is in a great location. The room was tiny, but it was clean and tidy and we had enough room for all our luggage. The only thing we weren't happy with was the thin pillows. We didn't have the breakfast - it really doesn't seem necessary when you're in walking distance to so many great cafes. Staff were helpful and polite.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
24 reviews 24 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 25, 2013

This is an old hotel but clean and all I need is a place to sleep. A Continental breakfast is included so makes it even better value.The entrance is off a lane opposite the GPO so is easy to get back to the hotel.The free tram (Stop 5) is close to the entrance.There are two lifts,one to the second floor and another to your sleeping floor

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed February 12, 2013

A friend and I had a great 4 night stay here with no complaints at all. The location is perfect in a quiet lane way that is full of cafes that only serve lunch and b/fast so it is very quiet at night. Just outside the lane is Myers and a tram stop that will take you anywhere you want to go. The rooms are small but very clean, we were hardly there anyway, there is so much to do in Melbourne. The staff were lovely and provided excellent service especially Tammy and Herman. Our flight left later in the day and they offered to keep our bags safe till then. I will stay there again for sure.

  • Stayed February 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 19 cities Reviews in 19 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed January 31, 2013

Excellent location in the heart of Bourke Street Mall! Cafes, shopping on your doorstep. The breakfast is an added bonus! Rooms are clean and adequate. Overall good value and did I mention the location?

  • Stayed June 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Espoo, Finland
Senior Contributor
49 reviews 49 reviews
24 hotel reviews
Reviews in 29 cities Reviews in 29 cities
33 helpful votes 33 helpful votes
3 of 5 stars Reviewed January 29, 2013

It has got all you need but just not anything above. Location in the center and at the Mall with good connections to local public transport is so good as possible. Reception is small and not accessible during day time by taxi.To reach the rooms (at least ours) in the wing we had to use two different lifts. TV broadcast in the room stopped before the end of men's single semi and so obviously in some other rooms, too. Many of the guests gathered in the breakfast space to watch the end of the game. Same happened following night as well, and so we assumed the channel was paid only for the evening hours by the hotel. Breakfast was continental and good ok. Wifi was available to the rooms at 8 AUSD / hour. The room was tiny but had everything needed and it was clean. We stayed there for 4 nights and it served well the purpose. Price was not cheap of any point of view but taking into account that our stay was just at the time of Australian Open semis and Australian Day it might be just peak season and priced accordingly.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Causeway Inn On The Mall

Address: 327 Bourke Street Mall, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Wheelchair access
Hotel Style:
#59 Family Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Causeway Inn On The Mall 3.5*
Number of rooms: 82
Official Description (provided by the hotel):
Located on Bourke Street Mall, the vibrant heart of Melbourne, Causeway Inn On The Mall is situated in a prime position opposite the GPO shopping complex and Myer department store. Causeway Inn On The Mall's central location makes the hotel ideal for the business and leisure traveller who wish to be in the hub of Melbourne. The hotel is surrounded by lively cafes, fashion & accessory boutiques, Melbourne's famous shopping arcades and major department stores such as David Jones and Zara. Trams and trains are just minutes away from the hotel, providing convenient access to shopping strips such as Bridge Road, Brunswick Street and Chapel Street as well as the DFO South Wharf shopping centre.Melbourne's cultural, sporting and entertainment venues are all a short walk from the hotel, including The MCG, Hisense Arena, Rod Laver Arena, Federation Square, Etihad Stadium, the National Gallery of Victoria, Melbourne Gaol, Regent Theatre, Crown Casino complex and the Southgate precinct. Attractions such as Luna Park in St Kilda, Melbourne Zoo and Albert Park Grand Prix Circuit are all accessible by tram within a few minutes.Causeway Inn On The Mall prides itself on offering comfortable, well-appointed rooms at affordable prices in the heart of Melbourne. Room facilities include a bar fridge, in-room safe, air conditioning, ironing board & iron, tea & coffee maker, LCD TV with selected Foxtel channels and en-suite bathroom with shower. Facilities at the hotel include a business centre with internet and printing facilities, guest laundry, 24 hour reception and tour desk.The hotel has a discount parking arrangement with Wilson’s Galleria car park located at the corner of Little Collins and Elizabeth Streets.Should guests require airport transfers and tours, reception staff gladly oblige to assist with bookings.A hotel that is value for money offering friendly service in a quiet atmosphere in the centre of Melbourne. ... more   less 
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Also Known As:
Causeway Inn On The Mall Hotel Melbourne
Causeway Hotel Melbourne
Causeway Hotel On The Mall

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