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“Good for business, but a bit unpersonal” 4 of 5 stars
Review of Crowne Plaza Melbourne

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Crowne Plaza Melbourne
4.5 of 5 Hotel   |   1 - 5 Spencer St., Melbourne, Victoria 3008, Australia (Docklands)   |  
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Ranked #69 of 171 Hotels in Melbourne
Oslo, Norway
Senior Contributor
40 reviews 40 reviews
12 hotel reviews
Reviews in 24 cities Reviews in 24 cities
17 helpful votes 17 helpful votes
“Good for business, but a bit unpersonal”
4 of 5 stars Reviewed September 24, 2013

Good location for getting around Melbourne city centre. Friendly, but a bit unpersonal staff. Nice clean room on the 10th floor. Windows couldn't be opened, but the a/c was quiet, so that wasn't a problem. Breakfast buffet was ok. Not very good value for money, but acceptable.
Stayed for seven nights while on business.

Room Tip: Ask for River or South Wharf wiew.
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  • Stayed September 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review, September 30, 2013
Dear Maddawg01,

Thank you for your feedback. I was most concerned to read of your thoughts concerning our impersonal staff. As a long stay guest I would greatly welcome insight into this, and would be grateful if you were to contact me directly.
I look forward to the opportunity to welcoming you back.

Kind Regards,
Cameron Abbott
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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744 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (232)
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English first
Sydney, Australia
Contributor
17 reviews 17 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 23, 2013

Stayed at the Crowne Plaza for 4 nights earlier this month, being a Priority Member i had vouchers 'stay one night, get one night free' so basically we were getting two nights free, problem was i forgot to take the vouchers with me, after I explained to the receptionist that I had forgotten the vouchers she gave me a phone number to call which i couldn't get on to, anyway, point is she was quite unhelpful and abrupt, next morning I spoke to another female at reception who assured me that I could post the vouchers to the hotel when i arrived home and not to worry about it, if the first receptionist had have pointed that out I would have slept more peacefully the first night. Ok, back to the important stuff about the hotel, great hotel, lovely room with a fabulous view of the river and the casino, comfy bed, typical Crowne with the yummy breakfast buffet, great service from all staff, espeically when we needed a maintenance person to fix a leaking tap, he arrived in the room within minutes of our call took a few minutes and problem solved. The Hotel is in a great heading off spot with the trams to the inner city just outside the door and of course the Casino a few minutes walk away. Only down side was the water pressure in the shower could be better. All in all great stay at the Crowne.

Room Tip: Stayed on the 8th Floor - choose a room with an odd number, great views
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  • Stayed September 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review, September 26, 2013
DearMizzjupiter,

Thank-you for taking the time to share your review. I was dissapointed to read of your initial arrival experience but pleased to note the seamlessness of the remainder of your stay. I trust I have the opportunity to welcome you back to our hotel again soon.

Kind Regards,
Cameron Abbott
Hotel Manager
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Gosford NSW
Top Contributor
57 reviews 57 reviews
31 hotel reviews
Reviews in 32 cities Reviews in 32 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed September 17, 2013

I like staying here. I have been here several times this year with work, and each time I haven't experienced any problems.
The rooms are always clean, the views across the river either toward the casino or the convention centre are great. Its onlya quick 5 minute wla to the casono , you can eat there as well, as there are many restaurants to chose from.
Room service meals are very nice and good value. The breakfast buffet is as good as any where, the self juicing station is a very good idea, you can whip up whatever you feel like and its fresh and healthy.
It takes about 15mins to walk to Flinders St station, so its not too far. Its close to the freeway to the airport, which is handy.

Room Tip: Views back up the river towards the casino are the best
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  • Stayed September 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review, September 26, 2013
Dear PJayGosford,

Thank-you for taking the time to share your wonderful and thorough review. I am pleased to read you enjoyed your stay with us and that Crowne Plaza Melbourne’s location and service met your expectations. I look forward to sharing your warm comments with all of our teams. I trust I have the opportunity to welcome you back to our hotel again soon.

Kind Regards,
Cameron Abbott
Hotel Manager
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Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed September 14, 2013 via mobile

Stayed here on business and was very disappointed. For the money in Melbourne one can do better. I was particularly annoyed when I was awoken in the middle of the night by a phone call from the manager asking me to check if my bathroom taps were running (they weren't)

  • Stayed August 2013
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review, September 24, 2013
Dear Cccooo,

Thank-you for taking the time to share your review. I am saddened to hear your stay with us failed to meet your needs and expectations and would be grateful if you were to contact me personally to discuss further. I do apologise for the phone call interruption and will be sure to follow this up with our Front Office overnight team. I hope we have the opportunity for you to stay with us again in the future and provide you with a warm, positive stay. I look forward to speaking with you in due course.

Kind Regards,
Cameron Abbott
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rome, Italy
Top Contributor
182 reviews 182 reviews
44 hotel reviews
Reviews in 64 cities Reviews in 64 cities
130 helpful votes 130 helpful votes
5 of 5 stars Reviewed September 11, 2013

Extremely well located downtown next to the train station this hotel offers all the amenities including business centre, lobby bar, and free breakfast on most rates. Rooms are very quite and located in a semi circular building shape making it easier to get to your room. Staff extremely well trained with plenty of common sense. Great stay! Highly recommended.

Stayed September 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review, September 24, 2013
Dear Michaelcanada,

Thank-you for taking the time to share your review. I am so pleased to hear you enjoyed your stay with us and that Crowne Plaza Melbourne’s location and service exceeded your expectations. I look forward to passing on your warm comments to all of our teams and look forward to the opportunity to welcome you back again soon.

Kind Regards,
Cameron Abbott
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
24 reviews 24 reviews
15 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
2 of 5 stars Reviewed September 10, 2013

After booking 6 weeks in advance for 2 nights, the day before I was due to arrive I rang and pushed back my booking by 2 days, none of which I was told was a problems, just that it would cost an extra $60. I arrived at the amended date at circa 9.30pm and was told that my booking had been cancelled even though I had paid in full through a 3rd party. Needless to say I was a bit frustrated though even when I explained the chain of events that had me there the Duty Manager was like talking to a brick wall and offered no empathy, respect or help. I ended up paying for the night and as soon as I got to the room, I jumped on line to find somewhere else for the following night. Upon my return home, I rang the Hotel with my details, confirmation numbers, times and the people I had spoken to when I amended my booking. After a week & a second phone call the Hotel acknowledged they had erred and a day later a refund was offered. While this still took another 2 weeks to be fulfilled in total. Apart from this experience, the hotel is well located near Southbank the duty manager who took control of resolving the issue once I had raised it is to be commended though the original duty manager needs some tips on customer service.

  • Stayed August 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review, September 24, 2013
Dear Tooheyspete,

Thank-you for taking the time to share your review. I am saddened to hear your stay with us left a negative impression. I do however appreciate your feedback and will be sure to follow this up with our Front Office and Reservations teams and take the appropriate actions necessary to improve our service. I am pleased our staff were able to overcome the initial issue and I trust we have the opportunity to welcome you back again for a stay which is able to exceed your needs and expectations.
Kind Regards,
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 10, 2013

Great location, right opposite Crown Casino, next door to the exhibition centre and a short walk to South Wharf DFO. Room was clean and beds comfy. We had two win rooms with adjoining doors. There were 6 of us girls sharing the two rooms for a hens weekend. Staff at reception desk extremely helpful and friendly. Alert parking was a little expensive at $40 per day but I paid it anyway. Bathroom had a shower/bath and was of an average size for a hotel. Would recommend this hotel again for its location ad friendly staff

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review, September 24, 2013
Dear Kylie21,

Thank-you for taking the time to share your review. I am pleased to hear you enjoyed your stay with us and that our staff and prime city location and were able to exceed your expectations. I appreciate your feedback regarding the room and parking and will be sure to pass on these comments to our teams for further action. I trust we have the opportunity to welcome you back again soon.

Kind Regards,
Cameron Abbott
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#49 Family Hotel in Melbourne
#49 Romantic Hotel in Melbourne
#58 Business Hotel in Melbourne
#62 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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