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“Great Location, Great Rate, Great Room, Great Brekky. Crap Shower” 4 of 5 stars
Review of Crowne Plaza Melbourne

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Crowne Plaza Melbourne
4.5 of 5 Hotel   |   1 - 5 Spencer St., Melbourne, Victoria 3008, Australia (Docklands)   |  
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Ranked #64 of 171 hotels in Melbourne
Reviewer
3 reviews 3 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great Location, Great Rate, Great Room, Great Brekky. Crap Shower”
4 of 5 stars Reviewed August 12, 2013

Had the weekend here with my wife, as my title indicates, we were more than happy with everything except the shower. Not sure whether their quest to save water has resulted in renewed shower heads with 10 star water rating - but its awful. Don't let it change your decision to stay here, its not like you can't shower. Its just not what it should be! Everyone expects a little decadence when you stay in a hotel! free apples near lifts are a great idea & warmly appreciated

Room Tip: Our room looked over the pool, which is pleasant enough but would have preferred the river side
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  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review, August 21, 2013
Dear The_Chavies,

Thank-you for taking the time to share your review. I am so glad to hear you enjoyed your stay with us and take on your feedback regarding our shower heads. I look forward to having the opportunity to welcome you back for another pleasant stay with us again.

Kind Regards,
Cameron Abbott
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (188)
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English first
Hobart, Australia
Senior Contributor
23 reviews 23 reviews
18 hotel reviews
Reviews in 12 cities Reviews in 12 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed August 10, 2013

Stayed here last night 9th August 2013 after arriving from Tasmania on the Spirit, en route to Brisbane the next day. We arrived at 9.30am, and asked reception if I could park my vehicle (Valet Parking) out the front on the hotel reception, due to a number of items in the ute tray. Not only was this "no problem Sir" they also checked my daughter and myself into our room as well. What service, Fantastic. Hotel room was spotless, (room 451), beds very nice to sleep in with a choice of pillows. I have posted a number of reviews on Trip Adviser and believe in telling it how it is. I am happy to say, that I will advise all friends and business colleagues to use this Hotel when in Melbourne. Well done to management and staff, service like this is hard to come by these days. Cheers

  • Stayed August 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review, August 12, 2013
Dear Mark C,

Thank you kindly for taking the time to share your review. I am very pleased to hear you enjoyed your stay with us and that we created a memorable experience. I look forward to sharing your comments with our teams and trust we have the opportunity to welcome you back on your return leg.

Kind Regards,
Cameron Abbott
Hotel Manager
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Cairns, Australia
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed August 6, 2013

While this hotel is pitched at the business traveler, it is nicely located on the river with views to Melbourne South. Service and the standard of rooms was certainly above average and very good value. They even have a pillow menu!! We wanted to explore the city and the hotel was only a short walk to all the major sites and close to the free inner city tram and site seeing bus.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review, August 9, 2013
Dear Mike,

Thank you for taking the time to share your review. I am pleased to read you enjoyed your stay with us and look forward to welcoming you back again soon.

Kind Regards,
Cameron Abbott
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Senior Contributor
29 reviews 29 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
27 helpful votes 27 helpful votes
3 of 5 stars Reviewed August 1, 2013

This hotel is located on the side of the Yarra river opposite the Crown Casino complex, and as such has easy access to a number of different dining options along the river banks.

The Staff in the Hotel were very good, and offered assistance when ever needed, and also knew the local area very well.

The casino opposite it has a Fire based display that is activated every hour for 5 minutes from dusk to 11pm. Don't be supprised if you hear what sounds like wild animal roars during the show as that is the sound of the flame Busts from the towers along the river... A interesting show to watch for the first time, but the sound gets a bit annoying after the first 10 - 20 shows......

The In-house restaurant and as a result room service has a simple menu, which caters for most food and diet requirements. Interesting that the room service menu advises a diet friendly options page which includes items like Pork Belly etc... Not your normal diet conscious menu item. All in all the food was very good and not too overly priced.

Criticism of the Restaurant: - The Staff in the restaurant are in need of training, they came across as bored, and did not understand the etiquette around when to ask diners if their meals were ok... i.e. They wait until you take a mouth full and then step up and ask... (3 times in one meal was a bit much) They also seemed to think diners would like to sit in the restaurant after a meal for 15 minutes before bringing the check... (Yes did ask for it before waiting 15 mins, but had to ask again).

Room Tip: Ask for a room facing the River and the Casio, the hotel is a curved shape, so you can get a awesome...
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  • Stayed July 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review, August 6, 2013
Dear Gibbo99,

Thank you for taking the time to share your review. I am pleased to read that the location of our hotel and our helpful staff were successful in delivering on your expectations. I was however disappointed to note your dining experience was less so, and am grateful for your feedback. Consequently we have taken steps to implement some refresher training to the etiquette of our guest interaction. I do look forward to the opportunity of welcoming you back and would be delighted if you were to contact me directly, so that I may oversee your booking personally.

Kind regards,
Cameron Abbott
Hotel Manager
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Petaling Jaya, Malaysia
Contributor
13 reviews 13 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed July 31, 2013

Staff all very well trained especially at front-desk. Concierge should be a little more attentive particularly if cabs take extra long to arrive.

Rooms are small but functionally comfortable for a business trip. Comfortable bed and pillows. However you could hear people talking outside in the hallway and in the next room, doors and cupboards shutting close. This woke or kept me up quite a few times.

Ordered breakfast one morning. Crumpets were hot and decent. Petite muffins were very nice.

There is a good business centre just above the reception, with large tv panels for you to plug in your laptop if you need to share screens.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review, August 2, 2013
Dear WillJay,

Thank you for taking the time to share your review, I am so glad to hear you enjoyed your stay. I look forward to sharing this great feedback with our teams. Please allow me to apologize for the noise inconvenience from other guests, I look forward to the opportunity of welcoming you back again for a pleasant and quiet stay in the near future.

Kind regards,

Cameron Abbott
Hotel Manager
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Mandurah Western Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 30, 2013

We took our son to Melbourne during the July school holidays to attend a scooter camp at The Shed Indoor Skate Park in Cranbourne. We wanted a central location in the CBD and found a very reasonable package for seven nights including buffet breakfast at the Crown Plaza.

We were very impressed with the ease in booking in to our room, the staff both friendly and courteous. Our room, although a bit small for three, was very clean and comfortable with a view of the pool. The bed was the most comfortable bed I have ever had the privilege of sleeping on in any hotel I've stayed.

Location was fantastic. Close to everything, and we were able to park our hire car very near the hotel. Lots of food, cafes and shops within walking distance and also the free tram that you can get on and off around the city centre.

The buffet breakfast was the highlight of our mornings. Nothing better than a hot cup of coffee to start your day, with a hearty breakfast. Great selection of food, made to order omlelette, which kept my husband going back for more. Friendly and attentive staff, who cleared tables quickly and attended to our every need.

It was a great pleasure for us to spend our week at the Crown Plaza Hotel in Melbourne, and we will definitely be back again next year.

Room Tip: If you are looking for a quality place to stay, close to the city and with a fantastic buffet breakf...
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  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cameron A, Manager at Crowne Plaza Melbourne, responded to this review, August 2, 2013
Dear wellsofwannanup,

Thank you for taking the time to share your review, I am so glad to hear you enjoyed your stay with us during the school holidays. I look forward to sharing this feedback with our team and look forward to welcoming you back next year.

Kind regards,

Cameron Abbott
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed July 24, 2013 via mobile

Staff were friendly and helpful... room badly overpriced seeing as room was so small. Outdated bathroom and towels. . hearing other guests shower. . TV had broken and lamp had blown.. disappointed to say the least being a country lady I was hoping for a luxurious night away. Shame.

  • Stayed July 2013
    • 1 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, August 9, 2013
Dear rjl3007,

Thank you for taking the time to express your thoughts and concerns. We are so glad you found our staff to be friendly and helpful. Please accept our sincerest apology for the issues you had with your room accommodations. It is regrettable that we fell below your expectations. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare
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Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Melbourne
#49 Romantic Hotel in Melbourne
#56 Luxury Hotel in Melbourne
#56 Business Hotel in Melbourne
#64 On the Beach Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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