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“A Pleasant Stay” 4 of 5 stars
Review of Crowne Plaza Melbourne

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Crowne Plaza Melbourne
4.5 of 5 Hotel   |   1 - 5 Spencer St., Melbourne, Victoria 3008, Australia (Docklands)   |  
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Ranked #53 of 172 hotels in Melbourne
Glasgow, United Kingdom
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
3 helpful votes 3 helpful votes
“A Pleasant Stay”
4 of 5 stars Reviewed April 8, 2013

I spent 9 nights at this hotel and found it to be an excellent choice.
Although the hotel is mainly aimed at the business traveller, it catered for other guests very well too.
The staff were pleasant and polite throughout my stay.
It had a small outdoor pool which i used on a couple of occasions which was great when i had finished whatever i was doing that day and wanted to relax in the sun.
I'd stay again if ever back in Melbourne.

  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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558 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (172)
Date | Rating
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English first
London, United Kingdom
Contributor
16 reviews 16 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed March 31, 2013

Good location if you are wanting the new end (crown casino) of Melbourne, loads of great bars and restaurants minutes away. Room was clean and spacious , very comfortable bed, We had a great view the yarra too. Hotel bar was the highlight as staff where really friendly and cocktails where great.

Room Tip: Ask for river view
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, April 7, 2013
Dear Sozzyhall,

Thanks for the great review. We were glad to hear that you enjoyed your time with us, especially the hotel bar. We have recently released a new cocktail list which is getting some very positive feedback from our regulars.

We hope to see you next time you visit Australia

Kind regards

Crowne Plaza Melbourne Management Team
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Newcastle, Australia
Top Contributor
62 reviews 62 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
37 helpful votes 37 helpful votes
4 of 5 stars Reviewed March 25, 2013

I was lucky enough to get a riverview room which was great, the roms an ok size, the hotel was well set up ensuring the rooms were quiet. The rooms had all the standard features and the bar although seemed a bit hidden from any views was nice, breakfast was not too bad, and the location was quiet handy. The staff very helpful.

Room Tip: Try and get a river room
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, April 7, 2013
Dear Glen D,

Thank you for taking the time to tell us about your stay, we were glad to read that you enjoyed yourself and that you found our team members to be very helpful. In relation to the view, they are stunning and we suggest that people upgrade to a King Deluxe River View Room at time of booking to avoid disappointment.

We hope to welcome you back soon

Kind regards

Crowne Plaza Management Team
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Canberra
Top Contributor
71 reviews 71 reviews
24 hotel reviews
Reviews in 33 cities Reviews in 33 cities
42 helpful votes 42 helpful votes
4 of 5 stars Reviewed March 25, 2013

We have stayed in many hotels in Melbourne and at this one on three occasions. The hotel has a bit of a feel of a convention hotel but I have never been annoyed by the groups. The suites are roomy but if you are looking for ambience go for a room with a view of the Yarra. This is probably the highlight of this hotel. It is located close to the casino and the start of the Southbank strip of restaurants. Trams are outside the front door or you can walk to the main shopping centre at Bourke Street in about a half an hour. There are better hotels than this in Melbourne but this is a good solid choice and if you can get a good rate it is worth it. One thing to note that it is part of a chain which offers discounts to club members (Priority Privilege) and so as a result of that non members probably pay a bit more than non club hotels as a way of subsidising the discounts offered to members.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Tasmania, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed March 22, 2013

Amazing location, pricing is a little expensive, but once again for the location, service and amenities well worth it.

The concierge team were incredible with information, help parking and their general attitude.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, April 7, 2013
Dear Dan W,

It was great to read that you enjoyed your stay with us. Thank you for the positive feedback regarding the concierge team we will be sure to forward it onto the Chief Concierge Kore and his team.

Kind regards

Crowne Plaza Management Team
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Australia
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed March 19, 2013

We booked a weekend stay at the Crowne Plaza through Wotif. We had a queen room on the 7th floor with great views of the Yarra River and the Crown Complex and in the distance Port Phillip Bay. Our room was immaculate and very comfortable with all the mod-cons required of a hotel. The buffet breakfast was great, plenty of options available. Check in and check out was quick and fast. Valet parking was $40 a day but we utilised the 24hour garage that was located about 200 metres from the Hotel (we paid $14).This hotel is in a great position. A 5min stroll to the Crown complex with plenty of restaurants and entertainment options to choose from. And great shopping to be had at DFO Southwharf, a 10min walk down the river.

The only niggle we had was that we were locked out of our room after the 11am check out time, we had a 2pm checkout as part of our package. So we had to go back downstairs to get our card reset.

But other than that, we had a great stay at Crowne Plaza Melbourne!

Room Tip: Ask for River City views
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, April 11, 2013
Dear ddtem,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bangalore
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
13 helpful votes 13 helpful votes
2 of 5 stars Reviewed March 18, 2013

The hotel location was pretty good, however the amount of money they charge is not appropriate for the room they provide. Rooms are so small that you need to think before moving around. The in house accessories like towels etc they provide are not of clean and of standard typically you would find for a hotel at that level.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, July 10, 2013
Dear PuneetBhugra,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Crowne Plaza Melbourne

Also Known As:
Crowne Plaza Melbourne Hotel
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza
Address: 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Family Hotel in Melbourne
#48 Luxury Hotel in Melbourne
#51 Business Hotel in Melbourne
#53 On the Beach Hotel in Melbourne
#54 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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