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“Great location for the new end of Southbank” 4 of 5 stars
Review of Crowne Plaza Melbourne

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Crowne Plaza Melbourne
4.5 of 5 Hotel   |   1 - 5 Spencer St., Melbourne, Victoria 3008, Australia (Docklands)   |  
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Ranked #67 of 172 Hotels in Melbourne
London, United Kingdom
Senior Contributor
29 reviews 29 reviews
19 hotel reviews
Reviews in 21 cities Reviews in 21 cities
9 helpful votes 9 helpful votes
“Great location for the new end of Southbank”
4 of 5 stars Reviewed March 31, 2013

Good location if you are wanting the new end (crown casino) of Melbourne, loads of great bars and restaurants minutes away. Room was clean and spacious , very comfortable bed, We had a great view the yarra too. Hotel bar was the highlight as staff where really friendly and cocktails where great.

Room Tip: Ask for river view
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  • Stayed March 2013, traveled with friends
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, April 7, 2013
Dear Sozzyhall,

Thanks for the great review. We were glad to hear that you enjoyed your time with us, especially the hotel bar. We have recently released a new cocktail list which is getting some very positive feedback from our regulars.

We hope to see you next time you visit Australia

Kind regards

Crowne Plaza Melbourne Management Team
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676 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (210)
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Newcastle, Australia
Top Contributor
62 reviews 62 reviews
30 hotel reviews
Reviews in 30 cities Reviews in 30 cities
39 helpful votes 39 helpful votes
4 of 5 stars Reviewed March 25, 2013

I was lucky enough to get a riverview room which was great, the roms an ok size, the hotel was well set up ensuring the rooms were quiet. The rooms had all the standard features and the bar although seemed a bit hidden from any views was nice, breakfast was not too bad, and the location was quiet handy. The staff very helpful.

Room Tip: Try and get a river room
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, April 7, 2013
Dear Glen D,

Thank you for taking the time to tell us about your stay, we were glad to read that you enjoyed yourself and that you found our team members to be very helpful. In relation to the view, they are stunning and we suggest that people upgrade to a King Deluxe River View Room at time of booking to avoid disappointment.

We hope to welcome you back soon

Kind regards

Crowne Plaza Management Team
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Canberra
Top Contributor
91 reviews 91 reviews
29 hotel reviews
Reviews in 39 cities Reviews in 39 cities
77 helpful votes 77 helpful votes
4 of 5 stars Reviewed March 25, 2013

We have stayed in many hotels in Melbourne and at this one on three occasions. The hotel has a bit of a feel of a convention hotel but I have never been annoyed by the groups. The suites are roomy but if you are looking for ambience go for a room with a view of the Yarra. This is probably the highlight of this hotel. It is located close to the casino and the start of the Southbank strip of restaurants. Trams are outside the front door or you can walk to the main shopping centre at Bourke Street in about a half an hour. There are better hotels than this in Melbourne but this is a good solid choice and if you can get a good rate it is worth it. One thing to note that it is part of a chain which offers discounts to club members (Priority Privilege) and so as a result of that non members probably pay a bit more than non club hotels as a way of subsidising the discounts offered to members.

  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hobart, Tasmania, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed March 22, 2013

Amazing location, pricing is a little expensive, but once again for the location, service and amenities well worth it.

The concierge team were incredible with information, help parking and their general attitude.

  • Stayed February 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, April 7, 2013
Dear Dan W,

It was great to read that you enjoyed your stay with us. Thank you for the positive feedback regarding the concierge team we will be sure to forward it onto the Chief Concierge Kore and his team.

Kind regards

Crowne Plaza Management Team
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Australia
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed March 19, 2013

We booked a weekend stay at the Crowne Plaza through Wotif. We had a queen room on the 7th floor with great views of the Yarra River and the Crown Complex and in the distance Port Phillip Bay. Our room was immaculate and very comfortable with all the mod-cons required of a hotel. The buffet breakfast was great, plenty of options available. Check in and check out was quick and fast. Valet parking was $40 a day but we utilised the 24hour garage that was located about 200 metres from the Hotel (we paid $14).This hotel is in a great position. A 5min stroll to the Crown complex with plenty of restaurants and entertainment options to choose from. And great shopping to be had at DFO Southwharf, a 10min walk down the river.

The only niggle we had was that we were locked out of our room after the 11am check out time, we had a 2pm checkout as part of our package. So we had to go back downstairs to get our card reset.

But other than that, we had a great stay at Crowne Plaza Melbourne!

Room Tip: Ask for River City views
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, April 11, 2013
Dear ddtem,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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Bangalore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 18, 2013

The hotel location was pretty good, however the amount of money they charge is not appropriate for the room they provide. Rooms are so small that you need to think before moving around. The in house accessories like towels etc they provide are not of clean and of standard typically you would find for a hotel at that level.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, July 10, 2013
Dear PuneetBhugra,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malibu, California
Senior Contributor
31 reviews 31 reviews
20 hotel reviews
Reviews in 24 cities Reviews in 24 cities
53 helpful votes 53 helpful votes
5 of 5 stars Reviewed March 12, 2013

We traveled to Australia for our first visit “down under” experience, starting with a packaged Brendan (Trafalgar) tour of 3 major cities, air, hotels, all breakfasts and some other included meals, with sightseeing and city tours included, then staying in Australia on our own later, for more touring.
Our first city stop on this introductory tour of Australia was in Melbourne, and we had really GREAT modern accommodations for the first few nights at the downtown Melbourne Crowne Plaza. Our room was ultra-modern, was extremely clean, was very well decorated and well organized, and our upper floor room happened to have a great view of the downtown Yarra River areas. LCD TV, safe, comfy bed, robes, nice view, clean modern bathroom, nice useable desk area – everything in the room was done very nicely!
The hotel bar in the lobby had some reasonable happy hour drink prices, so that we were able to sample some local Aussie brews and wines, before walking just a few blocks to the Crowne Casino along the Yarra River walk area, where there were lots of good multi-national restaurant choices, outdoor cafes, etc. to choose from, for dinners. The hotel breakfast buffet that was included in our room price plan (with a packaged tour group) was the BEST that we encountered, during our 5 hotel (5 cities) stay while on this trip. There was a variety of standard fruit, cereals, also a number of good hot items, and a cook-to-order omelet station, with a chef.
The hotel offered free use of internet-access-computers, in the business room, to get your email, etc., with a reasonable honor time-limit, to keep computers available to all. There was a very nice looking rooftop pool (night pool picture included), but we did not have time to enjoy it. We did book a separate sightseeing tour, on our “free day/day off” from group touring, and the local tour company picked us up and dropped us back off at this hotel, which made it easy and convenient (a bus trip out of town to see the popular “Penguin Parade”, nightly bird migration to their beach sleeping burrows).
Very nice place – would love to return again!

Room Tip: We had a high floor room that faced the Yarra River - Great view (see picture).
See more room tips
  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, March 13, 2013
Dear MalibuFireman,

Thanks for the great review, we were pleased to read that you had such a pleasant time here at Crowne Plaza Melbourne. We have recently updated our restaurant and bar menus, so we are very pleased that you enjoyed the food and beverage selections both at breakfast and in our bar for happy hour. The hotel has been receiving some very positive feedback regarding the extensive buffet breakfast we offer especially for our chef at the omelette station

We look forward to welcoming you back again soon.

Crowne Plaza Management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Family Hotel in Melbourne
#49 Romantic Hotel in Melbourne
#57 Business Hotel in Melbourne
#60 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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