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“A great place to stay!” 4 of 5 stars
Review of Crowne Plaza Melbourne

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Crowne Plaza Melbourne
4.5 of 5 Hotel   |   1 - 5 Spencer St., Melbourne, Victoria 3008, Australia (Docklands)   |  
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Ranked #67 of 169 Hotels in Melbourne
Australia
Senior Contributor
24 reviews 24 reviews
8 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“A great place to stay!”
4 of 5 stars Reviewed March 19, 2013

We booked a weekend stay at the Crowne Plaza through Wotif. We had a queen room on the 7th floor with great views of the Yarra River and the Crown Complex and in the distance Port Phillip Bay. Our room was immaculate and very comfortable with all the mod-cons required of a hotel. The buffet breakfast was great, plenty of options available. Check in and check out was quick and fast. Valet parking was $40 a day but we utilised the 24hour garage that was located about 200 metres from the Hotel (we paid $14).This hotel is in a great position. A 5min stroll to the Crown complex with plenty of restaurants and entertainment options to choose from. And great shopping to be had at DFO Southwharf, a 10min walk down the river.

The only niggle we had was that we were locked out of our room after the 11am check out time, we had a 2pm checkout as part of our package. So we had to go back downstairs to get our card reset.

But other than that, we had a great stay at Crowne Plaza Melbourne!

Room Tip: Ask for River City views
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, April 11, 2013
Dear ddtem,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
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641 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (195)
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Bangalore
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
16 helpful votes 16 helpful votes
2 of 5 stars Reviewed March 18, 2013

The hotel location was pretty good, however the amount of money they charge is not appropriate for the room they provide. Rooms are so small that you need to think before moving around. The in house accessories like towels etc they provide are not of clean and of standard typically you would find for a hotel at that level.

  • Stayed March 2013, traveled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, July 10, 2013
Dear PuneetBhugra,

Thank you for staying with us and taking the time to leave a review. We strive to provide the best possible service and experience and it is always great to hear from our guests on how we are doing. We are very sorry to read that you experienced inconvenience because we did not meet your expectations. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Thank you for staying with us, and we hope to have an opportunity to serve you again.

Sincerely,

Ferdinand G
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malibu, California
Senior Contributor
22 reviews 22 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
50 helpful votes 50 helpful votes
5 of 5 stars Reviewed March 12, 2013

We traveled to Australia for our first visit “down under” experience, starting with a packaged Brendan (Trafalgar) tour of 3 major cities, air, hotels, all breakfasts and some other included meals, with sightseeing and city tours included, then staying in Australia on our own later, for more touring.
Our first city stop on this introductory tour of Australia was in Melbourne, and we had really GREAT modern accommodations for the first few nights at the downtown Melbourne Crowne Plaza. Our room was ultra-modern, was extremely clean, was very well decorated and well organized, and our upper floor room happened to have a great view of the downtown Yarra River areas. LCD TV, safe, comfy bed, robes, nice view, clean modern bathroom, nice useable desk area – everything in the room was done very nicely!
The hotel bar in the lobby had some reasonable happy hour drink prices, so that we were able to sample some local Aussie brews and wines, before walking just a few blocks to the Crowne Casino along the Yarra River walk area, where there were lots of good multi-national restaurant choices, outdoor cafes, etc. to choose from, for dinners. The hotel breakfast buffet that was included in our room price plan (with a packaged tour group) was the BEST that we encountered, during our 5 hotel (5 cities) stay while on this trip. There was a variety of standard fruit, cereals, also a number of good hot items, and a cook-to-order omelet station, with a chef.
The hotel offered free use of internet-access-computers, in the business room, to get your email, etc., with a reasonable honor time-limit, to keep computers available to all. There was a very nice looking rooftop pool (night pool picture included), but we did not have time to enjoy it. We did book a separate sightseeing tour, on our “free day/day off” from group touring, and the local tour company picked us up and dropped us back off at this hotel, which made it easy and convenient (a bus trip out of town to see the popular “Penguin Parade”, nightly bird migration to their beach sleeping burrows).
Very nice place – would love to return again!

Room Tip: We had a high floor room that faced the Yarra River - Great view (see picture).
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  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, March 13, 2013
Dear MalibuFireman,

Thanks for the great review, we were pleased to read that you had such a pleasant time here at Crowne Plaza Melbourne. We have recently updated our restaurant and bar menus, so we are very pleased that you enjoyed the food and beverage selections both at breakfast and in our bar for happy hour. The hotel has been receiving some very positive feedback regarding the extensive buffet breakfast we offer especially for our chef at the omelette station

We look forward to welcoming you back again soon.

Crowne Plaza Management Team
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Darwin, Australia
Senior Contributor
28 reviews 28 reviews
6 hotel reviews
Reviews in 11 cities Reviews in 11 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed March 9, 2013

Location location location! Walking distance to casino and the wonderful Tramcar Restaurant. River view room (2xKing) allowed an overview of the flaming torches. An incredible experience for my daughter's birthday. Cannot say enough about the staff - incredibly courteous and professional especially the Concierge desk staff.

Room Tip: River view rooms have an amazing aspect
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, March 11, 2013
Hi CruisingNanna2013,

Thanks for the great review. We were happy to read that you and your daughter enjoyed your time with us. River view rooms are amazing and are extremely popular, we encourage our guests to book our King Deluxe River View Room to secure a river view and avoid disappointment.

We look forward to seeing you again when you head back this way

King regards

Crowne Plaza Management Team
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Doha, Qatar
Top Contributor
367 reviews 367 reviews
96 hotel reviews
Reviews in 136 cities Reviews in 136 cities
143 helpful votes 143 helpful votes
4 of 5 stars Reviewed March 9, 2013

This hotel has a perfect location right on the Yarra river and close to everything you would want. The casino is right across the bridge and shops as well as restaurants and abundance. The staff and the Concierge desk and unbelievably helpful and informative. I cannot say enough about this hotel and especially the staff. It could even be a lesser hotel and I would still be happy to stay here just because of the friendly and helpful staff that makes this hotel perfect for a stay in Melbourne.

Room Tip: Get a room that faces the river.. it's a great view no matter what floor.
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, March 11, 2013
Dear B787 skipper,

Thank you for taking the time to write a review, we were happy to read that you enjoyed your stay and especially that you found our team members friendly and helpful.

See you next time

Crowne Plaza Management Team
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Singapore, Singapore
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed March 6, 2013

This hotel is one of the more better experiences I had in Melbourne.
Location is good with nice eateries and views. I had the view of the helipad and river outside the woindow.

For punters, the crown casino is a draw as it is literally a stone throw away.

Room is comfortable with a good desk for business travellers like myself.

One grouse is the cost of the internet connection which is pretty steep in my opinion.
The other is the travel options which is not that convenient if you want to take the train with bags and stuff but not that unachievable if you travel a little lighter for movement around on the train system.

For first time travellers, buy the myki card.

Service of the staff was pretty fine but not exceptional.

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, March 11, 2013
Dear Andylkj,

Thankyou for taking the time to complete a review. We were pleased too read that you enjoyed your stay with us

We look forward to welcoming you back when you head back this way

Kind regards

Crowne Plaza management Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australind, Australia
Top Contributor
53 reviews 53 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed March 6, 2013

We arrived early at the hotel to find that we could get into our room hours earlier, the reception staff were excellent in communicating how to find or where to go around the hotel and Melbourne. Our room was just beautiful with a great view of the city. We went to Gold Class that night and that was well worth the value to relax and enjoy a meal and drinks. Having meals along southbank overlooking the yarra was so peaceful. I highly recommend this hotel.

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, March 11, 2013
Dear Kerrin54

Thanks for the great review, its great to hear you had a lovely time in the hotel as well as the surrounding restaurants and cinema. Crowne Plaza Melbourne is in a great location to take advantage of the Southbank precinct. Our River View rooms have stunning views of the Yarra River and the city and are extremely popular, we encourage our guests to book our King Deluxe River View Rooms to secure a river view and avoid disappointment.

We hope to welcome you back soon

Kind regards

Crowne Plaza Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#46 Family Hotel in Melbourne
#48 Romantic Hotel in Melbourne
#58 Business Hotel in Melbourne
#60 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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