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“Nice, Quiet and Clean” 3 of 5 stars
Review of Crowne Plaza Melbourne

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Crowne Plaza Melbourne
4.5 of 5 Hotel   |   1 - 5 Spencer St., Melbourne, Victoria 3008, Australia (Docklands)   |  
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Ranked #69 of 171 Hotels in Melbourne
Lilydale, Australia
Senior Contributor
32 reviews 32 reviews
32 hotel reviews
Reviews in 25 cities Reviews in 25 cities
31 helpful votes 31 helpful votes
“Nice, Quiet and Clean”
3 of 5 stars Reviewed March 2, 2013

We had a Pool side room on the 5th Floor with a king size bed. If you arrive by foot (from Southern Cross railway station) it is difficult to find a way into the Hotel that doesn't require competing with traffic or 30 steps to the main reception with luggage!!! But there is an unmarked large glass sliding door on Spencer Street which has an escalator and lift that will take you to the reception area. The check-in process was a bit longer than normal for an online booking, as they don't charge your credit card until your arrival. The staff were friendly and professional. The location of the hotel is really only good for the casino and Southern Cross Station, but there is a tram stop right out front on the hotel and the No 96 tram will take you right into the CBD (Bourke St Mall), but you will need to already have purchased a Myki card to travel on it. I was glad that we didn't have a river view as you can hear the trams crossing the bridge and people down on the street from the 5th floor and it would have kept me awake. The room we had was quiet as long as the neighbours didn't use their bathroom. Was it good value for money. Not really. I have stayed in hotels with larger rooms, including parking & breakfast in the center of Melbourne CBD for $70 less. Our room cost $250. I thought it was a bit cheap to only have one dressing robe and only two mugs and spoons. No plates, no cutlery, no room in the fridge. So don't plan on taking food into your room. Only a quilt with two sheets was supplied for the bed, which also had a mattress topper. No blanket supplied, so your are either hot or cold. Nothing in between. Would I only stay here again - only if I was going to be visiting the casino for a concert or something like that and only for one night.

Room Tip: For a single night it doesn't really matter. If you on the river side, the higher up you are the...
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  • Stayed March 2013, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, July 11, 2013
Dear StephenIG,

Thank you for providing us with a very considerate review and thank you for staying with us. I am sorry we were not able to exceed or at least be at par with your expectation. Rest assured that the issues you have raised about the elevator and the room amenities have been documented and will be forwarded to the appropriate departments for necessary actions. Your feedback is very important to us as this assists us in continually improving the services and facilities we offer to our guests.

If there is anything we can do to make your next stay more comfortable, please do not hesitate to ask the Manager on Duty.

Sincerely,

Janice A
Case Manager
IHGCare
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712 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (222)
Date | Rating
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  • English first
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English first
New York City, New York
Senior Contributor
21 reviews 21 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed March 1, 2013

This is an interesting hotel, with a wonderful location in the middle of a gorgeous city. But to make it work, you need to know who to speak to. At the front desk, Chris is one of the managers and Mo is a clerk there, and they're terrific. Chris will one day be running this hotel. He's very very good. The concierges, Nathan and Matt are world class, and these guys are both going to wind up at world class hotels in Europe. They are really outstanding! And the manager, Stuart David, could not have been nicer or more accommodating. He was presented with a specific problem that he couldn't solve, but is nevertheless a smart, charming and capable guy on the way up. He handled it with real skill. Downstairs the restaurant is good, while Ann the omelet lady (breakfast only) is sensational. She's also the only omelet lady in all of Australia who can do a proper "Western Omelet." Only drawback to this place, the WIFI sucks. It is far too expensive. It times out. And everything about it is far too annoying. WIFI should always be free. (Just bury the price in the room, if you must.) This place needs to radically improve the WIFI if they're ever going to complete for business traveler bucks with the top class hotels. / Jeffrey Robinson

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
31 reviews 31 reviews
19 hotel reviews
Reviews in 16 cities Reviews in 16 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed February 27, 2013

We spent 2 weeks here as part of our move back to Melbourne. Being in a hotel for a long period is not ideal, but the Crowne made time fly. The location is fantastic - we could see the Crown Casino flames from our room. It was Chinese new year and thus we felt quite privileged to be able to see the fireworks from the convenience of the room.

Breakfast is quite good with the usual array of hot and cold items. They have cocoa pops and nutri grain which was a treat for my kids :)

The pool is outdoors - and a bit of a challenge of get to but enjoyable nonetheless. Right next to the world trade centre and the hustle and bustle of the Exhibition Centre. They had live music at the waterfront next door which made for an enjoyable Sunday afternoon. A great place to stay.

Room Tip: ask for the rooms facing the Yarra River - that way you can see the activity on the river and South...
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  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Senior Reviewer
9 reviews 9 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 26, 2013

I have stayed in Crown on many occasions. It is excellent hotel in prime location, close to all Melbourne attractions. The service is excellent. Hotel is top quality, very clean, friendly atmosphere. Food is great.

Room Tip: View over the river is always very attractive
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  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Senior Contributor
38 reviews 38 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed February 24, 2013

This is a "typical" Crown Plaza, but location on the river and easy access to many restaurants make it a little more special. I was happy with the room and the service, but disappointed with the WiFi in the room - relatively slow and expensive. If you need to use a taxi, you will probably need to give yourself another 30 minutes, as on both days I had to wait around 25 minutes for a taxi to arrive (despite the staff's attempts).

  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, February 25, 2013
Dear G4Tokyo,

Thank you for taking the time to complete a review, we were happy to read that you enjoyed your room as well as the service of the hotel team members. We do apologise for the delay you encountered waiting for a taxi during your stay.

We hope to see you again next time you are in Melbourne.

Kind regards

Crowne Plaza Melbourne Management Team
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Bendigo, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed February 19, 2013

We stayed for our anniversary weekend and was very surprised with a free bottle of wine and a lovely hand written note for our anniversary. The staff were wonderful. We stay there most times we come to Melbourne.This time we stayed on the 10th floor the view was amazing!!!!

  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, February 25, 2013
Dear Robynsomerville,

Thanks for the fantastic review and happy anniversary. We were delighted to read that you decided to spend your special day with us. We also think the views from level 10 are quite stunning and are some of the best in Melbourne.

We look forward to seeing you both again soon.

Kind regards

Crowne Plaza Melbourne Management Team
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Nice
Contributor
19 reviews 19 reviews
14 hotel reviews
Reviews in 17 cities Reviews in 17 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed February 15, 2013

The buidling is 3/4 of a circle. Of course, at first, I had been given the room "on the inside". For 30AUD more (about 10% of the price), I could move to the river side. The room is nice, nice view. Very poor wifi (still 25AUD/24hrs). The staff is helpful.

Not sure I would try to get there again

Room Tip: River side, high floor
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  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review, February 25, 2013
Dear StephT06,

Thanks for the review, we believe the view is worth requesting and upgrading to, the view down the Yarra River is quite stunning both during the day and at night.

We were glad to read that you found our team members to be helpful.

We look forward to welcoming you back soon

Kind regards

Crowne Plaza Melbourne Management Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#47 Family Hotel in Melbourne
#48 Romantic Hotel in Melbourne
#56 Business Hotel in Melbourne
#62 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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