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Crowne Plaza Melbourne: Traveler Reviews

4.5 of 5
1 - 5 Spencer St., Melbourne, Victoria 3008, Australia (Docklands)
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Crowne Plaza Melbourne
Ranked #39 of 195 hotels in Melbourne
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394 reviews from our community

Traveler rating
    113
    179
    75
    19
    8
See reviews for
Families
48
 
Couples
109
 
Solo
36
 
Business
163
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Kuala Lumpur, Malaysia
Top Contributor
79 reviews 79 reviews
18 hotel reviews
Reviews in 26 cities Reviews in 26 cities
61 helpful votes 61 helpful votes
“Good location”
4 of 5 stars Reviewed January 1, 2013

The most positive part of our stay here was the location, 5 min walk to Crown Casino and 10 min to Flinders station. The rooms are so-so, and service 4.5 star. It had great views of the fire works on NYE, if you book the rooms with city views. Otherwise, there is no luxury comfort to talk about, nor are the staff super friendly.

Room Tip: Ask for city view
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Ask PFirst123 about Crowne Plaza Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review
January 11, 2013
Thank you PFirst123 for your feedback.

We have to agree with you that the location of Crowne Plaza Melbourne and the views of the City and Yarra River are terrific, especially on New Years Eve. We were however disappointed to read that on this occasion our service was not up to the standard we strive to deliver to all our guests.

Your feedback is very important for us, as it allows us too continually improve.

We hope to see you back in Melbourne and at the Crowne Plaza Melbourne very soon.

Kind regards

Crowne Plaza Melbourne Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sarina, Australia
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Good Rooms & Great Location”
5 of 5 stars Reviewed December 23, 2012

Good size rooms and kept very clean. Very nice breakfast and a quiet bar for drinks in the afternoon. Awesome location in heart of Melbourne, easy walk to Crown casino and South Bank where there are plenty of resturants to choose from and there is something for everyone and every budget,

Room Tip: Floor 2 was fine.
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  • Stayed December 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Ask hootermoss about Crowne Plaza Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review
January 11, 2013
Thank you Hootermoss for your recent review.

It was great to read that you had such a pleasant time here at Crowne Plaza Melbourne. We have recently updated our restaurant and bar menus, so we are very pleased that you enjoyed the food and beverage selections both at breakfast and in our bar. We also agree that Crowne Plaza Melbourne’s location is one of its key features.

We look forward to welcoming you back again soon.

Kind regards

Crowne Plaza Melbourne Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland Region, New Zealand
Senior Contributor
21 reviews 21 reviews
3 hotel reviews
Reviews in 8 cities Reviews in 8 cities
3 helpful votes 3 helpful votes
“Great Hotel in fantastic location!!!!”
4 of 5 stars Reviewed December 21, 2012 via mobile

Stayed here for 3 nights and really enjoyed our stay.... Can not fault anything from the room, the food, the service, amenities available to use and the pool! Will definatly be back to stay when back in Melbourne.

Stayed December 2012, traveled as a couple
See 5 more reviews by MelJoshNZ for Melbourne
Ask MelJoshNZ about Crowne Plaza Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
6 reviews 6 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Great Location”
4 of 5 stars Reviewed December 20, 2012

We spent two days in the city to see the Christmas decorations, and thoroughly enjoyed our stay. We were given a two room suite on the 10th floor which overlooked the Yarra and the casino. Excellent dinner in the restaurant. The breakfast buffet was also very good. Would recommend the hotel. Quite expensive, but it is near the casino and docklands.

Stayed December 2012, traveled as a couple
See 2 more reviews by Bonbeach for Melbourne
Ask Bonbeach about Crowne Plaza Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
27 reviews 27 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
“Lovely hotel”
4 of 5 stars Reviewed November 21, 2012

We stayed over a very busy weekend in Melbourne and consequently the price we paid for the room was more than what you can normally get it for. That being said, the choice was a great one. We had a fantastic view of the Yarra and down towards the city. The room was very spacious and whilst not super fancy it was very clean and comfortable. They have a pillow menu which is appealing. The bathroom is quite small but that didn't bother me. You would find it a bit squeezy with two people in there. The breakfast was great, really varied and a dedicated egg station and a juicing machine to make your own freshly squeezed fruit or vegetable juice. The service was good and the location whilst on the edge of the city in some respects it is very accessible via tram or across to the Casino precint is a simple walk. I think the view the room had really made this hotel a stand out choice for a night out. I'd definitely come back if I got a good rate and could book a room with a similar aspect as the one we had.

  • Stayed November 2012, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
See 5 more reviews by Traceyleigh for Melbourne
Ask Traceyleigh about Crowne Plaza Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, Manager at Crowne Plaza Melbourne, responded to this review
November 27, 2012
Thankyou Traceyleigh for sharing your recent experience at Crowne Plaza Melbourne. I was pleased that you made use of the pillow menu to make your stay more comfortable. It is also great to hear your positive feedback regarding the buffet breakfast at Clarendon Street grill. Anne the egg chef has developed quite a reputation in the hotel for making some of the best omelet's in Melbourne.

We look forward to welcoming you back to Crowne Plaza on your next trip to Melbourne

Kind regards

Crowne Plaza Melbourne Management Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Melbourne

Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Crowne Plaza Melbourne Hotel
Melbourne Crowne Plaza
Address: 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
Phone Number:
Region: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#33 Family Hotels in Melbourne
#35 Luxury Hotels in Melbourne
#36 Business Hotels in Melbourne
Price Range: $$$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Crowne Plaza Melbourne
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