I have just returned from a 3 day stay at the Crowne Plaza in Melbourne and found the accommodation and the staff to be excellent. I arrived very early in the morning from interstate after last minute flight schedule changes. I had requested an early check in but as it was Melbourne Cup and the premises was booked out I really didnt expect to be able to get into a room so early (especially with out having to pay a half day rate at least) by 7am our 9 year old was falling asleep at the breakfast buffet, the staff found us a room and thankfully we were all able to get a few hours sleep and get on with our holiday! We were in a King standard room on the the 7th floor for the first 2 nights, this was fine with a great view, the rooms were impeccably clean ( credit must be given to the housekeeping staff, great job!) The room was nice but a little "tired" looking particularly the bathroom. Bed was super comfy and the blockout curtains are brilliant!! No light gets in at all in the mornings. We stayed in a suite on the last night which had alot more room and was also very clean. Consierge, front desk and breakfast staff were all helpful and friendly. Thankyou Crowne Plaza Melboourne, my husband and myself had a lovely stay and a memorable birthday celebration! We would definatley stay again.

The is a bit of an old hotel but it has a perfect location and the amenities as well as the rooms are up to date.
The staff here and wonderfully helpful and pleasant. The rooms are clean and very comfortable as you would expect from a Crown Plaza. The location on the Yara River is superb, and just across the road / river from the casino. There are plenty of great restaurants, cafes, and shops within short walking distance. For this who like a morning / anytime run, the hotel sits right next to the river and the running / walking / cycling paths are just foot steps away. furthermore, you can find Flinders Station (rail station) also a easy walk from the hotel.
yes, a perfect location and great staff.

Hotel rooms in melbourne are notoriously expensive and in short supply. So this view is relative to other hotels in Australia and not hotels in Asia. Crowne Plaza is definitely a hotel targeted towards business travellers. While the rooms are average, the location is excellent. Right across the river from the south wharf, casino, restaurants and shopping (DFO outlets). The concierge is excellent and extremely helpful. Only if the staff behind the reception would have been more polite, I would have given the hotel an excellent rating. The staff looked bored and were kind of rude. The hotel has a lot of airline cabin crew staying there and the reception tends to get crowded. It would have been a more pleasant experience if the staff was more patient. Also, somehow Internet and breakfast was not included in the corporate rate and I found the Internet connection very expensive. So make sure you get an inclusive deal with the rate.

I've stayed at this hotel numerous times and have found this to be one of the friendliest and best hotels in Melbourne. The staff have been there for a long time, which is always a good sign. In particular Stan and Sam who are Concierge are the most wonderful guys who always greet me by name and are amazing service representatives of this Hotel chain. The rooms are spacious and have lovely outlooks. The restaurant has an excellent breakfast, although dinner is average. The Chinese restaurant is exceptionally good.