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“Good Hotel” 4 of 5 stars
Review of Crowne Plaza Melbourne

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Crowne Plaza Melbourne
4.5 of 5 Hotel   |   1 - 5 Spencer St., Melbourne, Victoria 3008, Australia (Docklands)   |  
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Ranked #68 of 171 Hotels in Melbourne
Singapore, Singapore
Senior Contributor
31 reviews 31 reviews
9 hotel reviews
Reviews in 22 cities Reviews in 22 cities
9 helpful votes 9 helpful votes
“Good Hotel”
4 of 5 stars Reviewed October 4, 2012

Stayed for two nights for business trip.
Upon check-in the staffs were friendly, given a quiet floor after confirming that my toddler would not make so much noise. Room was modern and clean with river view. Unfortunately, there was big crane outside the window at the time. Got a welcome note with a bottle of wine.
The location was good; one can find lots of restaurants nearby and also can walk to tram stop and hitch ride around the CBD. Not far from station as well, probably about 15 minutes walk. There was 7-11 nearby about 5 minutes walk
In the evening, the river bank was a nice place to enjoy the atmosphere or take a cruise along the river.

  • Stayed November 2011, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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695 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Whitstable, United Kingdom
Contributor
14 reviews 14 reviews
12 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed October 2, 2012

Stayed in the Crowne plaza Melbourne, as part of our 25th wedding Anniversary celebrations. we had a great room over looking the yarra river/ bed was very comfortable and had no problems sleeping. We ate in the restaurant on 2 of the 4 nights we were there. The restaurant was very quited at the times we visted, The food was very good and staff were very friendly.
Hotel close to main shopping areas i.e (10 minute walk) close to tram stops. if visting Melbourne I would recommend taking the free circle tram that you can hop on and off as you visit the city.

Room Tip: Choose a room overlooking the river / city
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, Australia
Top Contributor
50 reviews 50 reviews
20 hotel reviews
Reviews in 30 cities Reviews in 30 cities
62 helpful votes 62 helpful votes
4 of 5 stars Reviewed October 1, 2012

We stayed for two nights while attending a conference. The location was great ,just across the river from the convention centre. For after hours it is nicely located with lots of restaurants and the casino just a few minutes walk.
The walk to the city was also nice and easy . The free city circle tram was also really handy.

The staff were great and couldn't have been more helpful . We even managed to check in early before going to the conference.

The room was small , but well equipped and presented. Bed was comfortable .

The breakfast buffet was excellent , a pity we had an early plane to catch on the second morning and couldn't get breakfast in.

Will certainly consider returning if we go back to Melbourne .

Stayed September 2012
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Jakarta, Indonesia
Senior Reviewer
6 reviews 6 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed September 30, 2012 via mobile

I am a platinum ambassador and normally choose this chain for my travel. The hotel is good and very nicely located. My room had a great view along the yarra river. Sadly the stay was spoiled by a rude staff member over a misunderstanding over a late check out time. The manager righted the matter very promptly for which I was grateful.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
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IHGCare, Guest Relations Manager at Crowne Plaza Melbourne, responded to this review, October 15, 2012
Dear JohnJak,

As a Priority Club Rewards member you are one of our most important guests, and we greatly appreciate you taking the time to bring this matter to our attention. I am so sorry to see you did not enjoy your overall experience with us. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing from you and being of further assistance.

Sincerely,

Ferdinand G.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hobart, Australia
Top Contributor
66 reviews 66 reviews
25 hotel reviews
Reviews in 29 cities Reviews in 29 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed September 29, 2012

I stay here frequently for business, so my review is tinged by this fact. The staff here are great, the hotel large and in a great spot on Southbank - close to restaurants, the aquarium, casino, DFO. Nice walk into the city. The bar is good and the staff generally know their wine and cocktails. Rooms here are in neutral tones & not fussy - fairly roomy & comfortable and beds great. If the huge fluffy pillows are not to your taste then you can ring for a change. Great if you can get a room overlooking the river, but all have great views of the city.

  • Stayed August 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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NewcastleAus
Senior Contributor
39 reviews 39 reviews
12 hotel reviews
Reviews in 22 cities Reviews in 22 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed September 28, 2012

I stayed here for three nights on a business trip. Rooms are very comfortable and service was excellent. I did not eat in the restaurant but I used room service several times and was impressed. Meals were always delivered exactly on time and amazingly the toast was even hot when breakfast was delivered. The hotel is in the new docklands area which is very central. The casino, convention centre and a shopping mall are just over the bridge and the hotel is half a block from a stop for the free city circle tram which is great for visitors. Lots of bars and restaurants around the hotel for those who want to venture out. Overall I found this an excellent place to stay and would certainly return the next time I'mm in Melbourne.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Contributor
23 reviews 23 reviews
16 hotel reviews
Reviews in 13 cities Reviews in 13 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed September 27, 2012

My wife and I stayed here for 1 night (22 Sept) during a trip between Adelaide and Sydney. We had stayed here before the previous year and based on that we had rebooked.

The room that we stayed in was on the 6th floor facing inward viewing the pool. This room appeared quite small although it had all the amenities, it just seemed small to the eye.

The room was clean and the bed was comfortable. The room has tea and coffee making facilities and a mini bar. The bathroom was clean and spacious and the shower was over the bath.

Service at check-in and check-out was friendly and efficient and the vvalet parking, although expensive at $40 was efficient.

All in all a nice stay

Room Tip: The hotel is shaped like a horseshoe, so try and get the river view rooms as they face out and are l...
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  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Melbourne

Address: 1 - 5 Spencer St., Melbourne, Victoria 3008, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Docklands
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#42 Family Hotel in Melbourne
#51 Romantic Hotel in Melbourne
#56 Business Hotel in Melbourne
#61 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Crowne Plaza Melbourne 4.5*
Number of rooms: 383
Official Description (provided by the hotel):
Set on the banks of the Yarra River, in the heart of the Southbank precinct Crowne Plaza Melbourne is a located adjacent to Melbourne Convention Exhibition Center and a relaxed stroll from Southgate arts and dining promenade, the city center, Melbourne Aquarium, Etihad Stadium and shopping hot spots. Crowne Plaza Melbourne is a 5-minute walk from Southern Cross railway station and a 2-minute stroll to the tramways for swift travel across town. Taxis or our car service take 30 minutes from Melbourne Airport, while our convenient valet service makes parking a breeze. Providing support for the corporate traveler our business centre provides complimentary use of PCs, Internet and stationary supplies. Whether it’s over a succulent steak at Clarendon Street Grill, a classic cocktail in the Lobby Bar or an informal meeting in the Corporate Lounge, Crowne Plaza Melbourne really is The Place To Meet with friends, family, colleagues and clients. ... more   less 
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Also Known As:
Crowne Plaza Melbourne Hotel Melbourne
Melbourne Crowne Plaza

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