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“Very good” 4 of 5 stars
Review of Holiday Inn Melbourne on Flinders

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Holiday Inn Melbourne on Flinders
4.5 of 5 Hotel   |   575 Flinders Lane, Melbourne, Victoria 3000, Australia   |  
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Ranked #68 of 173 Hotels in Melbourne
Top Contributor
117 reviews 117 reviews
10 hotel reviews
Reviews in 31 cities Reviews in 31 cities
60 helpful votes 60 helpful votes
“Very good”
4 of 5 stars Reviewed 2 days ago NEW

This hotel represents excellent value for money. The staff are very friendly and attentive. Comfortable beds, with nice bedding and pillows. Also the location is excellent being close to the Crown complex and Etihad Stadium. All in all very good, would stay again.

Room Tip: Close to the casino and transport.
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  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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610 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (111)
Date | Rating
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  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
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English first
Singapore
Top Contributor
143 reviews 143 reviews
40 hotel reviews
Reviews in 49 cities Reviews in 49 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We had booked 2 rooms and stayed here for 3 nights during the cricket World Cup. We found the location to be very convenient and the staff friendly. The rooms were normal as in nothing much to speak about. We found the room lobby very ordinary for a hotel of this standard. I mean the area when you get out of the lift into your room. Slightly expensive for the type of room but maybe it was the World Cup phenomenon. Breakfast for vegetarians was so so. The chef did say that he would arrange something but he was not around the second day. Free wifi is available only, for IHG members but that also lasts you for 24 hours and you need to reconnect the next day. This wifi is also restricted to 4 devices. In this day and age I think this is a little retro. Overall stay was comfortable.

  • Stayed March 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, General Manager at Holiday Inn Melbourne on Flinders, responded to this review, 2 days ago
Dear babla75,

Thank you for reviewing our hotel.

It is great to read that you had a comfortable stay with us and found the location of out hotel was convenient for your needs. However, it is disheartening to know that our breakfast options fell below your expectations along with the lobby area. Rest assured your feedback will be passed onto the relevant areas for review.

Thanks again for your feedback.

Kind Regards.

Garry Beadel
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paynesville, Victoria, Australia
Top Contributor
103 reviews 103 reviews
26 hotel reviews
Reviews in 29 cities Reviews in 29 cities
70 helpful votes 70 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

This Holiday Inn is conveniently located walking distance to Southbank, Crown Casino and Southern Cross station where you catch the Sky bus to the airport. This was very convenient for us as my husband had to fly out early the next morning so he just had a short walk up the street to catch his bus to the airport. I believe there is also a shuttle bus run by Sky Bus which will pick you up at the hotel, but it is only a short walk to get there.
Our room cost $250 + $40 for valet parking. As IHG members we received free Wifi, which was much appreciated. The rooms are pretty much the same as all the other Holiday Inns we’ve stayed at, comfortable bed, arm chair, small bathroom, a work desk and office chair. Our room was on the 4th floor, it was quiet, very little street noise or light infiltrating. A small thing but I particularly appreciate that they give you a couple of tetra pack milks for our coffee and not those little single portion things that are hard to open and usually spirt the milk everywhere bar the cup!
Check in was fast although the parking outside reception was chaotic and unclear of where we were required to park. There was a long line of cars on the street waiting to pull in. But apart from that our stay was very comfortable and convenient.

Room Tip: 4th floor was very quiet.
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  • Stayed May 2015, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, General Manager at Holiday Inn Melbourne on Flinders, responded to this review, 2 days ago
Dear Shino1957,

Thank you for taking the time to share your experience.

I am thrilled to read that you enjoyed your stay with us, in particular the location of the hotel, the complimentary WIFI for IHG Rewards Club members and our little milk cartons.

We hope to welcome you back in the future.

Kind Regards,

Garry Beadel
Hotel Manager
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United Kingdom
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
1 of 5 stars Reviewed 6 days ago NEW

Booked 2 nights, and was told on check out that my nights and spend would not be recognised by the hotel as IHG policy is to stop bookings by third party travel agents. Not expected after 8 years of extensive stays with these hotels, and after they take my money for the booking

Otherwise the hotel location is good and staff friendly

I can no longer recommend IHG hotels after 2 recent issues where they take money but then tell you the stay is excluded from their Rewards programme. When asked to justify the answer from IHG customer care team is "tough - if you don't book direct with hotel do not expect good service". A hotel chain to avoid in future

Stayed April 2015, traveled with friends
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, General Manager at Holiday Inn Melbourne on Flinders, responded to this review, 5 days ago
Dear Robert D,

Thank you for sharing your experience with us.

I am pleased to read that you found the location of our hotel to be convenient for your travels and our team members to be friendly.

Unfortunately, as you have described, IHG Rewards Club members do not earn points during a stay or on any reservations booked through Online Travel Agencies.

For any future stays with us please feel free to book directly through our friendly in house reservations team on 03 9629 4111 or reservations.melsf@ihg.com.

Thanks again for your feedback.

Kind Regards,

Garry Beadel
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Australia
Top Contributor
52 reviews 52 reviews
44 hotel reviews
Reviews in 33 cities Reviews in 33 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

Found this hotel to be good, not very good (I wish I could have chose that option) and it's not what I would call average either.

The room was a great size for a "standard" room, styling is a bit dated though. Internet was a touch slow but they had it so that's a good thing. It was free for me because I am a members of their rewards program. Great block out blinds which mad the room dark and didn't wake me up at sunrise. Good Iron.... which I love.

Best thing was the room service, It arrived quickly (within 15 mins) and it was the best fish and chips I have had in a hotel EVER!!. The fish was still crispy and hot, the chips were cooked well and crunchy.

The worst thing was there was no mini bar. So if I wanted a bottle of something or a nice chocolate I had to go to the convenience store around the corner.

Room Tip: Higher up as it's quiter
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  • Stayed April 2015, traveled on business
    • 3 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, General Manager at Holiday Inn Melbourne on Flinders, responded to this review, 5 days ago
Dear bgm01,

Thank you for taking the time to share your comments.

I am thrilled to read that you enjoyed our room service options during your stay and that you found it to be the best fish and chips you have ever had in a hotel. That is a huge compliment that I will certainly pass onto our Chefs.

Rest assured the rest of your feedback will be passed onto the relevant departments to review and action.

Thanks again for such a great compliment.

Regards,

Garry Beadel
Hotel Manager
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Melbourne, Australia
Senior Contributor
24 reviews 24 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 1 week ago

They really should re-name this the friendly inn as the staff are so nice. We booked this hotel without reading any reviews as it was just a quick one night stay but I did happen to read some reviews subsequent to booking and was a wee bit concerned. They must of stayed at a different place as I was most impressed. The rooms were big and very clean. Staff as mentioned before are 1st class, the morning breakfast was also great, could not ask for anything more.The aircon works almost too well, once I worked out the optimal setting, it was fantastic. Its good to have the ability to turn the a/c from heat to cool but also it can be turned off completely. Cant remember how many times I have wanted to turn off the a/c in other rooms but cant. I would of thought this ability to control the temp would satisfy everyone's needs. $40 for parking is a bit expensive IMO. I could of booked overnight parking in the city for $6 but used the hotel for convenience. Otherwise it was a most enjoyable stay. Just one more thing......to me its the small things that count....we stayed there over Easter and they had free Easter eggs at the bar and reception. Just help yourself. Its little things like this which does not cost that much but give you a nice feeling about the hotel....well done to all concerned

Room Tip: I turned the ac to heat with a the lowest setting.....it was very nice just to get some air circulat...
See more room tips
  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, General Manager at Holiday Inn Melbourne on Flinders, responded to this review, 5 days ago
Dear Hydro_Seeker,

Thank you so much for sharing your wonderful experience with us.

I am thrilled to read that we were able to exceed your expectations in all aspects of your stay, especially with the friendliness of our team members. Our team always make an extra effort to impress our guests, even with the little things, especially when there is a special event or occasion on.

I will definitely be passing your kind words on to our entire team.

We cannot wait to welcome you back in the future.

Kind Regards,

Garry Beadel
Hotel Manager
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Adelaide, Australia
Top Contributor
57 reviews 57 reviews
19 hotel reviews
Reviews in 25 cities Reviews in 25 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed 1 week ago

Due to our flight being delayed we didn't arrive until late in the evening so missed the opportunity to utilise most facilities. Reception was great with courteous and helpful staff. The room was very good for a Holiday Inn category although the air vent in the entrance way seemed a bit noisy. Breakfast was very good although they had incorrectly described the grapefruit juice as pineapple juice. I was going to swap them around but we were due to catch an early flight so forgot to do it. The hotel is next to the Crowne complex (Casino ++) and Southbank.

  • Stayed April 2015, traveled on business
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHG_Hotel, General Manager at Holiday Inn Melbourne on Flinders, responded to this review, 1 week ago
Dear DavidDean78 ,

Thank you for taking the time to write us a feedback regarding your recent stay.

I am pleased to read that you found the location of our hotel convenient, our rooms clean and of a good standard and our team to be courteous and helpful.

Thank you for your kind regards and we are definitely looking forward to welcoming you again.

Kind Regards,

Garry Beadel
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Melbourne on Flinders

Address: 575 Flinders Lane, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Business Hotel in Melbourne
#49 Romantic Hotel in Melbourne
#63 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn Melbourne on Flinders 4.5*
Number of rooms: 214
Official Description (provided by the hotel):
Holiday Inn Melbourne on Flinders, a truly friendly and personal boutique-style hotel is perfectly located in the financial hub of Melbourne. The ideal base for any business traveller close to the Melbourne Convention Center, Melbourne Exhibition Centre, World Trade Centre and Stock Exchange. The hotel also caters to the needs of any leisure traveller with most of Melbourne's iconic sightseeing spots, art and cultural centres within easy reach, including Etihad Stadium and the Docklands precinct. Southern Cross Railway Station is just a two minute walk away and the International Airport can be reached via direct freeway access in easy 25 minutes.Sirocco Restaurant & Bar offer a rich hot & cold buffet breakfast and market fresh specialties during the day and evening. The cocktail lounge is the perfect place to meet, relax and enjoy. Holiday Inn Melbourne on Flinders hosts three meeting rooms, three board rooms and all required business facilities. For leisure your the hotel offers a heated outdoor pool, mini gym and sauna. Holiday Inn Melbourne On Flinders is a 100% smoke free property and won the prestigious 2007 Australian Hotels Australian (AHA) Awards for Excellence in Best Environmental Initiative of all hotels Australia-wide. The hotel is recognized for its friendly and courteous service and enjoys a great share of regular return customers. ... more   less 
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Also Known As:
Holiday Inn Melbourne On Flinders Hotel Melbourne
On Flinders Holiday Inn
Melbourne Holiday Inn

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