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“Not bad for a night or two” 3 of 5 stars
Review of Holiday Inn Melbourne on Flinders

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Holiday Inn Melbourne on Flinders
4.5 of 5 Hotel   |   575 Flinders Lane, Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
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Ranked #66 of 171 hotels in Melbourne
Sydney, Australia
Senior Contributor
45 reviews 45 reviews
19 hotel reviews
Reviews in 23 cities Reviews in 23 cities
16 helpful votes 16 helpful votes
“Not bad for a night or two”
3 of 5 stars Reviewed July 30, 2013

Once again stayed at the Holiday Inn on Flinders Lane in Melbourne.

The staff are very friendly and efficient as is the case with the majority of Holiday Inn's. This hotel is nothing fancy, having just a basic but functional reception area.

Rooms are ok, if on the smaller side. Room service is good, however the food in most cases arrives only luke warm, which for me is an issue.

SHower is adjustable so that it a plus for my 6'4" height and not having to squat to fit under and get wet. Selection of TV channels is very limited compared to similar hotels I have stayed in.

Over all not too bad, but some improvements could definitely be made to enhance the experience.

  • Stayed July 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, Manager at Holiday Inn Melbourne on Flinders, responded to this review, August 1, 2013
Dear RichardLOZ

Thank you for taking your time to write a review about Holiday Inn Melbourne on Flinders. We are very delighted to know that you found our staff very friendly and efficient. On the other hand we are disappointed that your room service meal was not up to the standard which we would like. We will be acting on your feedback and making improvements in this area and we look forward to welcoming you back again soon so you can see these improvements.

Kind Regards
Simon Carter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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Ashington, United Kingdom
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 30, 2013

I travelled to Australia to follow the British & Irish Lions Tour and, wherever I travel I always consider the group for ease of booking and you know the standards they provide. I chose this hotel for it's proximity to the ground for the second Lions Test.

Arriving at the hotel at 2am - I had previously advised them of my arrival time by email - I expected to have to hang around until I could check-in, but they couldn't have been more helpful. My room was ready to check in - very early - at no extra cost! The room was what you would expect - although the view from the bedroom window - as I said earlier I didn't book the hotel for panoramic views!

The staff were very friendly, helpful and accommodating - nothing seemed to be too much trouble for them.

Also in the hotel was a large group of Lions supporters and, although we went to quite a few bars in the area, we decided the hotel bar was by far the best - and we made full use of the facilities! So much so that by the Friday night before the Test Match the unspeakable happened - the bar ran out of draught beer. We found this a bit frustrating to say the least - especially as we were sure that the needs of 30-40,000 Lions supporters descending on Melbourne would have meant that they were fully prepared.

Otherwise a pleasant stay and I would stay there again if ever in Melbourne - assuming the cellar was well stocked!

  • Stayed June 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
46 reviews 46 reviews
33 hotel reviews
Reviews in 30 cities Reviews in 30 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed July 29, 2013

Only one night and chosen for proximity to the train station, as it turned out I didn't need to catch the train. I was upgraded to a suite so did not experience the small room situations as described by other TA reviewers. Room service food was acceptable, breakfast was good with a "make your own fresh juice " station, and an egg chef. Friendly, efficient staff. Would stay again on business.

Stayed July 2013, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, Manager at Holiday Inn Melbourne on Flinders, responded to this review, August 1, 2013
Dear Bon2005

Thank you for writing a review about Holiday Inn Melbourne on Flinders. We are always looking for new ways to improve our hotel and are very pleased that you liked our juice and egg station which are new additions. I am glad that you enjoyed friendly and efficient service from the team and we look forward to welcoming you back to the hotel in near future.

Kind Regards
Simon Carter
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane
Top Contributor
133 reviews 133 reviews
63 hotel reviews
Reviews in 63 cities Reviews in 63 cities
167 helpful votes 167 helpful votes
4 of 5 stars Reviewed July 27, 2013

The rooms are on the small side, with little space to put a suitcase, but the location makes up for it. Easy walking to the casino, tourist tram, Collins Street, bars, etc. etc. The staff were friendly and helpful. The bed was comfortable. After a lot of research, this hotel was good value for money.

  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, Manager at Holiday Inn Melbourne on Flinders, responded to this review, August 1, 2013
Dear DeniseandBrent

We are thrilled to hear that you enjoyed your stay with us here at Holiday Inn Melbourne on Flinders and appreciate you taking the time to give us feedback. We have numerous room sizes available at the hotel and perhaps next time you might like to try one of our Superior King Suites which offer a separate bedroom and living area and is more spacious than our other rooms. We are glad that you found our staff to be friendly and helpful, and took advantage of our great location. We look forward to seeing you at the hotel again soon.

Kind Regards
Simon Carter
Operations Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Contributor
16 reviews 16 reviews
11 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed July 26, 2013

We didn't realised the day we arrived was the day of The Lions and Wallabies match - 29 June, clearly we aren't rugby fans! We arrived earlier than the check-in time but with the wonderful help from the reception, we were able to check in slightly earlier which was fantastic after travelling from a 8.5hr flight! It was a very busy night everywhere but the hotel staffs didn't fail to smile, greet and still continue serving us even though the hotel was massive packed and they must be very tired. All the Receptionist were friendly and very informative. We enquire for directions and they are able to direct us. Rooms are clean but needs refurbishment as it's abit old and the flushing system don't work too well. Location of the hotel is good as it is in the city area near the Etihad stadium as well as Harbourtown. Easy access to alot of places. Value for money for those who are not looking for posh hotels.

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, Manager at Holiday Inn Melbourne on Flinders, responded to this review, August 1, 2013
Dear Farina2202

Thank you so much for taking the time to complete your review of the hotel. We are happy to hear you enjoyed your stay with us even though it was an extremely busy period. At Holiday Inn Melbourne on Flinders we always try to accommodate all of our early arrivals where possible, and are glad we could help you out. Thank you for mentioning our staff as they pride themselves on their friendliness and knowledge of the surrounding areas, and enjoy receiving guest feedback. We appreciate your feedback on our rooms and will be addressing the issues you have mentioned. We look forward to welcoming you back soon.

Kind Regards
Simon Carter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Swansea, United Kingdom
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed July 21, 2013

stayed here for second lions test, staff gr8 but ran out of beer on match day despite the fact we pre warned them before hand.stayed in many holiday inns but this one has to be the least organised.location great,i would recommend this hotel as I don't think they have had so many thirsty people there at once.

  • Stayed June 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, Manager at Holiday Inn Melbourne on Flinders, responded to this review, July 31, 2013
Dear Michael T

Thank you for taking the time to write a review of our hotel. The Lions weekend was a very busy period for us, and unfortunately after a lot of preparation, we were still caught short on this occasion. We appreciate your feedback , and are glad that you enjoyed the service that our friendly team offered and look forward to welcoming you back in the future.

Kind Regards
Simon Carter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henley Beach, South Australia, Australia
Senior Reviewer
7 reviews 7 reviews
6 hotel reviews
Reviews in 4 cities Reviews in 4 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed July 18, 2013

After two really bad experiences with the chain in Texas and Louisiana i swore I would never stay at a Holiday Inn again.
However after reading a few good reviews and getting a special deal thought i would give it another go.
The whole experience at this hotel was great.
Early check in
Good Food
Room service good
Counter staff excellent

The bathroom is a bit dated and the gym small but all fine.

If i had to make a suggestion for improvement it would be for the waiting staff in the restaurant. They were if anything too attentive checking all was ok all the time. I don't think the three of them communicated who was looking after which tables. (this is really picky though) The food was excellent. Highly recommend the seafood paella

So yes i will be back to this hotel other Holiday Inn I am not sure yet.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Holiday Inn M, Manager at Holiday Inn Melbourne on Flinders, responded to this review, July 22, 2013
Dear PHB75

Thank you for writing a review on our hotel, it is great to hear that you have given our brand another opportunity to impress and I am glad that we were able to change your perception. It looks like you were able to try many aspects of the hotel and I am glad that you enjoyed the food and service we offered. I appreciate your feedback regarding our wait staff in the restaurant and I will pass that on to the restaurant manager. We look forward to welcoming you back again soon.

Kind Regards
Simon Carter
Operations Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Holiday Inn Melbourne on Flinders

Address: 575 Flinders Lane, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#43 Business Hotel in Melbourne
#57 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Holiday Inn Melbourne on Flinders 4.5*
Official Description (provided by the hotel):
Holiday Inn Melbourne on Flinders, a truly friendly and personal boutique-style hotel is perfectly located in the financial hub of Melbourne. The ideal base for any business traveller close to the Melbourne Convention Center, Melbourne Exhibition Centre, World Trade Centre and Stock Exchange. The hotel also caters to the needs of any leisure traveller with most of Melbourne's iconic sightseeing spots, art and cultural centres within easy reach, including Etihad Stadium and the Docklands precinct. Southern Cross Railway Station is just a two minute walk away and the International Airport can be reached via direct freeway access in easy 25 minutes.Sirocco Restaurant & Bar offer a rich hot & cold buffet breakfast and market fresh specialties during the day and evening. The cocktail lounge is the perfect place to meet, relax and enjoy. Holiday Inn Melbourne on Flinders hosts three meeting rooms, three board rooms and all required business facilities. For leisure your the hotel offers a heated outdoor pool, mini gym and sauna. Holiday Inn Melbourne On Flinders is a 100% smoke free property and won the prestigious 2007 Australian Hotels Australian (AHA) Awards for Excellence in Best Environmental Initiative of all hotels Australia-wide. The hotel is recognized for its friendly and courteous service and enjoys a great share of regular return customers. ... more   less 
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Also Known As:
Holiday Inn Melbourne On Flinders Hotel Melbourne
On Flinders Holiday Inn
Melbourne Holiday Inn

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