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“GREAT BASE FOR MELBOURNE STAY” 4 of 5 stars
Review of Citadines on Bourke Melbourne

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Citadines on Bourke Melbourne
4.5 of 5 Hotel   |   131-135 Bourke Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #29 of 171 Hotels in Melbourne
New Delhi, India
Top Contributor
79 reviews 79 reviews
48 hotel reviews
Reviews in 48 cities Reviews in 48 cities
51 helpful votes 51 helpful votes
“GREAT BASE FOR MELBOURNE STAY”
4 of 5 stars Reviewed December 30, 2013

Though the apartment-hotel looks nice from outside, my first impression of the place was far from great. The lane outside this property is always busy and Cars/Taxis aren't allowed to stop outside for long - so you're left with just a few moments to take your luggage out of the taxi before it leaves. You may have a lot of luggage, but that won't get you a concierge from inside the hotel to escort you inside or help you with your luggage - whether you're old or young. But the good thing is: that's the only negative point about this posh property. For the adventurous types, keen on traveling the entire city on foot to soak in the local culture - like me - this is the perfect base in Melbourne. There is a mall right opposite to the property and at least two 7-eleven stores (24 hrs) with full range of snacks and colas available. There are at least 7 McDonald's within a kilometer's distance, along with several other restaurants. I went to Tonka at Duckboard Place. A fine dining restaurant, it is always buzzing with people. What more, they even serve the famous Indian "Paanipuri" - just one piece in one full plate in every serving! Nevertheless, with the Melbourne shuttle available from the Chinatown precinct bus stand at a minute's walking distance from the hotel and the nearest tram station (old, dark red tram) also in close proximity, the hotel is ideally located for your Melbourne sojourn. I would recommend you take the local Melbourne shuttle which costs AUS $5 and gives you a round of most local attractions, unless you have specific places of interest in your mind. The Hotel is reasonably close to Victoria Market, Eureka Skydeck and MCG and all these attractions are also covered by the local shuttle. The food is reasonably good, WIFI speed perfect for surfing, housekeeping service fairly decent and the toilets clean and hygienic. Overall, a great place to stay on business, with buddies or with family.

Room Tip: Stay anywhere above floor 23 for a panoramic view of Melbourne.
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, January 7, 2014
Dear himanshus,

Thank you for sharing feedback on your recent stay at Citadines on Bourke with our TripAdvisor community. We apologise your first impression of Citadines did not meet your expectations but are pleased that you enjoyed the rest of your stay. It is wonderful to read that that you found our central location on Bourke Street assisted you in being able to experience all the sites and excitement of Melbourne.

Thank you himanshus, we hope to welcome you back again soon.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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991 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (277)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
sunshine coast
Top Contributor
145 reviews 145 reviews
65 hotel reviews
Reviews in 46 cities Reviews in 46 cities
47 helpful votes 47 helpful votes
4 of 5 stars Reviewed December 30, 2013

This is a very good hotel
Clean
Excellent gym
Great pool
Fantastic location
The rooms however seem boxy and not really impressed wit the bed
it is a good hotel but missing something - feels a bit cookie cutter
Staff were good, indeed, everything was very good but not excellent
Room design is the main issue - too square

Room Tip: For sure, ask for a room with a view. High floor is very important.
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  • Stayed December 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, January 7, 2014
Dear mystical18,

Thank you for taking the time to provide feedback on your recent stay at Citadines. It is great to read that that you enjoyed our central location on Bourke Street and the convenient range of guest facilities our Apart’ hotel affords, including our pool and gymnasium.

Do let us know next time you are staying with us, as we can request a room type which may be more to your liking in regards to the apartment configuration.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
8 reviews 8 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed December 29, 2013

We stayed there for 3 nights and it was a very nice experience. The staff were very friendly and helpful, the room was great and had a great view and the location is perfect. All the nice food places and waling distance to some really good sights and sounds of melbourne.

Room Tip: Choose a high floor
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, January 7, 2014
Dear Ponwude,

Thank you for taking the time to provide feedback on your recent stay at Citadines on Bourke Melbourne. We are delighted to read that you found the location of our Apart’ hotel perfect for getting around Melbourne and were impressed with our friendly and helpful Guest Services Team. We hope you got to experience all Melbourne has to offer whilst sightseeing!

We look forward to welcoming you back again soon.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rotorua, New Zealand
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed December 29, 2013 via mobile

We booked this place for a four night stay on our first visit to Melbourne.

The hotel is clean and rooms are modernly decorated. We were pleasantly surprised by the facilities in the room. We knew there would be kitchen facilities but these were very good. We could make breakfast on some days which was great to save money.

Not knowing Melbourne before our trip we were happy to see this hotel is right on the main shopping drag and so close to lots of great restaurants and bars and cultural precincts (eg China town, the Greek precinct). A short walk to Flinders St station as well; there was also tram services across the road which took us easily to places like the museum and casino. The hotel was a great base!

Only issue would have been we are quite tall and requested a King bed as this was an option when we booked on Expedia, but when we arrived the bed was a Queen. Not too much drama but it would have been nice if this request could have been accommodated.

Used the gym and pool once when we were there and they were also good.

We were expecting an extremely basic apartment hotel when we arrived and were pleased to find that this place surpassed that expectation and delivered good value in a handy location.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, General Manager at Citadines on Bourke Melbourne, responded to this review, December 30, 2013
Dear Nicmm

Thank you for taking the time to provide your feedback.

I am glad that you found the Citadines as a good base with which to experience Melbourne. I am sorry to hear we did not provide the correct bed type you requested and will pass this feedback to my team.

We look forward to seeing you again next time you visit Melbourne.

Regards
Peter G
Citadines on Bourke Melbourne
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Auckland, New Zealand
1 review
5 of 5 stars Reviewed December 28, 2013

Right from arrival time, and check in, this was an extremely pleasant experience. The staff were professional, welcoming and very friendly. The room was excellent, and the location was perfect. Very close to all the action and excitement of all that Melbourne has to offer. An easy stroll to the rail connections, with a tram stop right outside the door. Right across from Chinatown. Brilliant, and a place I would highly recommend. Free internet as well!! Great staff; full marks.

  • Stayed December 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, General Manager at Citadines on Bourke Melbourne, responded to this review, December 30, 2013
Dear Steve

Thanks for taking the time to post a review.

I am really pleased to hear that you had a great stay with us. I will pass back your comments about the team, they will be pleased to know they assisted in making your stay a great one.

Regards
Peter G
Citadines on Bourke Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
1 review
2 of 5 stars Reviewed December 25, 2013

We are staying here at the moment. We chose this because of the location and the fact it had high speed broadband . The location is good but the board band stinks. I never get more than 200kbps. We had to go and sit in Starbucks to download or FT. I am happy to pay for faster speeds but its not an option . If you need fast broadband access free or otherwise - don't stay here.

  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, General Manager at Citadines on Bourke Melbourne, responded to this review, December 30, 2013
Dear Jason

Thank you for sharing your recent stay at Citadines on Bourke with our TripAdvisor community.

We are sorry that the complimentary WiFi service was not to your expectations. We have actually just upgraded our system with new access points and much larger bandwidth with many positive comments, so am disappointed you experienced problems during your stay.

Rest assured that we are taking the appropriate measures to prevent any future occurrence.

Kind Regards
Bryan L
Citadines on Bourke Melbourne
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Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed December 20, 2013

Really loved staying here.. No problems at all. Highly recommend. Great location. Nice spacious room, modern. Stayed here one over a year go and can still remember how good it was. The decor is very nice. There is lots too do in Melbourne, taking the tram is fun, the queen Victoria markets are nice, degraves street, Collins street, queen street. Great shopping and coffee.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, General Manager at Citadines on Bourke Melbourne, responded to this review, December 30, 2013
Dear Lisa T

Thank you for taking the time to provide us with your review. It is wonderful to read you enjoyed every aspect of your stay in Melbourne with Citadines!

We look forward to welcoming you back next time you visit Melbourne.

Regards
Peter G
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citadines on Bourke Melbourne

Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#27 Romantic Hotel in Melbourne
#27 Business Hotel in Melbourne
#28 Luxury Hotel in Melbourne
#32 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Citadines on Bourke Melbourne, in the heart of the city's CBD, offers access to major business and financial offices as well as many world-renowned restaurants, entertainment areas, shopping districts and theatres. Designed for international and domestic travellers on business or leisure, each vibrant apartment has modern amenities along with access to the business corner and fitness corner for efficiency and convenience. Explore Melbourne and relax in the privacy and comfort of your Apart'hotel. ... more   less 
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Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne

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