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“Great hotel in Melbourne” 5 of 5 stars
Review of Citadines on Bourke Melbourne

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Citadines on Bourke Melbourne
4.5 of 5 Hotel   |   131-135 Bourke Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #28 of 171 Hotels in Melbourne
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great hotel in Melbourne”
5 of 5 stars Reviewed December 20, 2013

Really loved staying here.. No problems at all. Highly recommend. Great location. Nice spacious room, modern. Stayed here one over a year go and can still remember how good it was. The decor is very nice. There is lots too do in Melbourne, taking the tram is fun, the queen Victoria markets are nice, degraves street, Collins street, queen street. Great shopping and coffee.

  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, General Manager at Citadines on Bourke Melbourne, responded to this review, December 30, 2013
Dear Lisa T

Thank you for taking the time to provide us with your review. It is wonderful to read you enjoyed every aspect of your stay in Melbourne with Citadines!

We look forward to welcoming you back next time you visit Melbourne.

Regards
Peter G
Citadines on Bourke Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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993 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (278)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Any
English first
London, United Kingdom
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed December 20, 2013

Really pleased with this. The two bed was very clean and really comfortable. Would definitely stay here again! My friend stayed here a couple months ago and was also very pleased. Great central location.

Stayed December 2013, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, General Manager at Citadines on Bourke Melbourne, responded to this review, December 30, 2013
Dear sck68

Thank you for taking the time to let us know about your recent stay at Citadines, we appreciate it!

It’s lovely to read you had a great stay and enjoyed our location and spacious two bedrooms.

Kind Regards
Bryan L
Citadines on Bourke Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stoke-on-Trent, UK
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 20, 2013

Situated as they are on the main shopping street in Melbourne, you could not find a better location for your stay in this fantastic city. The apartments are very reasonably priced compared to hotel accomodation in the city and are huge compared to the average hotel room. A galley kitchen is fitted with a fridge, freezer, hob, microwave, toaster and teapot! The lounge had a decent flat screen tv, a comfortable sofa and a work area for those unfortunate enough not to be in Melbourne on holiday. The walk in shower was enormous and the bathroom area was very clean and spacious. The bedroom had a large comfortable bed with a variety of lighting options availale.

The staff on the front desk and the maintenance guy, Chris, were extremely helpful. We had a few problems with wifi access in our room and they went out of their way to get it sorted for us, even offering a change of room when they explained that it could not be fully sorted until the following day. The wifi issue was beyond the control of the hotel staff so I have no hesitation in awarding five out of five for this accommodation.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, General Manager at Citadines on Bourke Melbourne, responded to this review, December 30, 2013
Dear E&JJ

Thank you for taking the time to post a review of your time at Citadines on Bourke Melbourne. It is great to read that that you enjoyed our location on Bourke Street and the comfort our Apart’hotel affords.

I am really please to hear the positive comments on Chris and will pass this back to him.

Regards
Bryan L
Citadines on Bourke Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Devonport, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed December 16, 2013 via mobile

My husband and myself have been regular visitors to Melbourne and this is the 1st time staying at the Citadines on Bourke. Location is great and very convenient to CBD, and just a short walk to the free city circle tram. Our deluxe studio was on the 8th floor just outside the lifts. I was a little worried to start with about noise from the lifts and people coming and going. There was no noise from the lifts and people seemed to be very respectful with regard to noise. The room was very clean and comfortable. Reception staff were very helpful and friendly. The refit of this hotel has been done to a high standard with quality fittings and finishings. We found Citadines to be good value for money and would definitely consider staying here again.

Stayed December 2013, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, December 19, 2013
Dear Cmg58,

Thank you for taking the time to let us know about your recent stay with your husband, it is wonderful to read that you had an enjoyable first stay with Citadines on Bourke. Our central location does make it very easy to see all the sites of Melbourne, and we are so pleased you were able to experience this.

We will be sure to pass on your encouraging feedback to our Guest Services Team; they will be pleased to know they assisted in making your stay memorable.

We look forward to welcoming you back soon next time you are in town.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
19 reviews 19 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
3 of 5 stars Reviewed December 15, 2013

Stayed at this apartment for a Birthday weekend. Looked alot nicer in the pictures. The window faced another building, so the room was very dark with no natural light. This caused friends to get headaches, and made the room feel like we were trapped in a hospital. On the positive side the staff were very friendly, amazing location, and the rooms were very spacious and modern.

  • Stayed August 2013, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, December 19, 2013
Dear danis467,

Thank you for taking the time to share your feedback on your recent stay with us. It is great to read that you enjoyed our central location and found our staff friendly and helpful.

If you choose to stay with us again, please let our Reservations Team know you are after an executive room or above, this will guarantee you a view on your next visit and elevate your concerns of looking out onto surrounding buildings.

Thank you again danis467 for providing us with your feedback, we appreciate it.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Senior Contributor
25 reviews 25 reviews
16 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 15, 2013

My wife and I stayed 5 days (4 nights) in Citadines in November 2013. The hotel was nicely situated in the CBD area, within minutes to Parliament train station. The bus stop of the free city circle bus service is also nearby. You can also walk to different parts of the CBD such as Chinatown and the various shopping malls.

The service in the hotel was professional and the room was cleaned everyday except Sunday. The fully equipped kitchen was useful for simple cooking and heating up of food.

Definitely worth a stay!

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, December 19, 2013
Dear Ahmeng,

Thank you for sharing your recent stay at Citadines on Bourke with our TripAdvisor community. We are delighted to read that you and your wife found our location perfect for getting around Melbourne and were impressed with the features and facilities our Apart’hotel provides to guests.

We look forward to seeing you again next time you visit Melbourne.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Townsville, Australia
Top Contributor
119 reviews 119 reviews
17 hotel reviews
Reviews in 38 cities Reviews in 38 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed December 15, 2013

Stayed here for a weekend catch up with friends. The hotel was lovely and clean. The staff were really nice and very helpful. The location was a bonus as you are in the middle of the cbd. I would happily stay here again :)

  • Stayed January 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shannon R, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, December 17, 2013
Dear Jasmine N,

Thank you for taking the time to post a review of your time at Citadines on Bourke Melbourne.
It is great to read that that you enjoyed our location on Bourke Street and the comfort our Apart’hotel affords. I will be sure to pass your encouraging comments onto our Guest Service Team, they will be pleased to know they contributed to your pleasant stay.

If you are ever visiting Melbourne again, we hope you will come back and visit us again too.

Warm regards,

Shannon R
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citadines on Bourke Melbourne

Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#25 Business Hotel in Melbourne
#26 Romantic Hotel in Melbourne
#27 Luxury Hotel in Melbourne
#32 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Citadines on Bourke Melbourne, in the heart of the city's CBD, offers access to major business and financial offices as well as many world-renowned restaurants, entertainment areas, shopping districts and theatres. Designed for international and domestic travellers on business or leisure, each vibrant apartment has modern amenities along with access to the business corner and fitness corner for efficiency and convenience. Explore Melbourne and relax in the privacy and comfort of your Apart'hotel. ... more   less 
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Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne

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