The location of this hotel is very good for the Melbourne CBD, and the rooms are much more like an apartment rather than standard hotel room. The gym, pool and sauna are also very nice. The customer service is also quite good at the front desk and the associated restaurant is quite good for breakfast and lunch.
No no major complaints and I would rate this accommodation good. But there were a few issues that, for the price paid for the room and number of days booked, were less than satisfying. Firstly, for environmental impact reasons the CoB has gone for combined shampoo-body soap in a dispenser in the bath. It's rather cheap and nasty, doesn't really work properly for either application, and is absolutely loaded with SLS/SDS, so keep it well away from your mouth. Even a single bar of soap would be preferable, and the venue has been told about this in the past by other TA reviewers. Secondly, many of the rooms face essentially a wall of as adjacent building. I suppose that can't be helped for many rooms, but for what my company paid ($180 AUSD/night) and for the number of nights booked (4), staring at a wall wasn't on. The card-access to specific floors in the elevators was problematic to say the least, and I had to insert and withdraw the card at least several times to get the system to work and passed my floor several times trying to get it to work. The wireless is woefully slow. While one can effectively surf the net and upload/download attachments, forget about watching videos on line or streaming unless you have the patience of a cat. Many rooms have only a shower, so if you're the type who wants a bath/shower, you had better ask ahead of time.
The hotel obviously caters particularly to flight crews as when in the lobby one would often think that one was in the crew ready lounge at an airport. Not that that bothered me, it was just rather an interesting aspect of the place.
Do not get a room facing "the wall" unless you're into staring at same as your view. B...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Thank you for your feedback about your recent stay, we are so pleased that our central location, spacious apartment-style accommodation and friendly team perfectly suited your needs.
Our dispenser-style toiletries were introduced to reduce the plastic waste generated by the miniature containers. However appreciate that our guests prefer individual bottles and cake soap, so we are happy to share that these will soon be re-introduced.
Additional enhancements include the installation of proximity sensors on our door locks and in our lifts, for far greater ease of use. Meanwhile, the Internet bandwidth has been upgraded as of this week, with additional Wi-fi access points to be implemented for improved connectivity.
As we are situated so centrally, some of our rooms face surrounding adjacent buildings. Guests have the option of upgraded to our higher Executive floors at a nominal surcharge, which offer unobstructed city views.
Thank you once again for your valuable feedback, and we look forward to welcoming you back.
Assistant Residence Manager
Citadines on Bourke Melbourne Apart'Hotel
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.