I am a business traveler and if these two issues were not so bad I would give this hotel 4 stars. I'll start with the bad:
I checked out with my AMEX card and they told me it would be an additional 3% charge so I said "no problem, I have a VISA" and they said that would be an additional 2% charge. I told them this is outrageous and the first time I have ever heard of this. I did not see this at other Aussie hotels and they tell me it is common. I don't believe it.
It's bad enough that your credit cards hit you with their own foreign transaction fees but now you get hit by the hotel too? It's not like this place was cheap at $300 per night either????
The second problem is the Internet is just awful. The speed in unbelievably slow but if that wasn't bad enough they send you to this cheezy "MovieLink" site that asks you over and over for your password, makes you type in the funny letters all of the time, and drops constantly. There is something terribly wrong with the way this is setup AND the speed and it makes it almost impossible to use and can really hurt the stay for a business traveler. The room has a wired internet cable coming out of the wall but it also does not work.
The final problem is the shower water is hot and cold and hot and cold and almost uncontrollable. You get in the shower with a nice warm temperature and then it becomes scalding hot and then cold. They are new so you are surprised they don't have this figured out.
Out side of those 3 things, the rooms are nice and big. The beds and sheets and towels are great. The TV is HD. The place is very clean and the gym and pool are nice.
If they fix these simple things they should get solid 4 - 5 star ratings which for some reason they do today.
- Official Description (provided by the hotel):
- Citadines on Bourke Melbourne, in the heart of the city's CBD, offers access to major business and financial offices as well as many world-renowned restaurants, entertainment areas, shopping districts and theatres. Designed for international and domestic travellers on business or leisure, each vibrant apartment has modern amenities along with access to the business corner and fitness corner for efficiency and convenience. Explore Melbourne and relax in the privacy and comfort of your Apart'hotel. ... more less
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- Also Known As:
- Citadines On Bourke Melbourne Hotel Melbourne