We just had our first stay at Citadines. I cannot speak highly enough of this hotel. We had 2 interconnecting rooms, the beds are really comfortable, we were on the 22 floor in the middle of the city and did not hear a sound. The rooms are very modern and clean. The position is perfect, a very short walk to China Town for great food. Only a short walk to the Mall with great shopping. We had booked 2 rooms for 2 nights and had to make a few changes to our booking which was all done with no problems. We had breakfast in the restaurant accessed from within the hotel with charge back services, lovely breakfast and open late for a coffee or night cap before heading up to bed. The front desk staff were very helpful, the best service I have ever received. And last but not least a big thank you to Benson, you are a gem, thank you so much for helping us. We will be making the Citadines our new home in Melbourne from now on.