I stayed here recently with my daughter and have to say the lasting impression I will take with me is how obliging and friendly we always found the staff. We booked a king studio and I think most of these face a wall with no view. This caused me a few anxiety issues, but as soon as I explained the situation the staff did their utmost to accommodate us in a room that didn't make me feel quite so shut in. And every time we went through reception we were greeted with a smile.
I liked the fact the rooms are quite generous, the fridge and kitchen are very usable, and the beds are super comfy.The location is great, right near the city and plenty of restaurants. The tram stop was great and gave an added sense of security even when just coming from the other end of Bourke Street at night.
I wished we had tried the Skybus because there always seemed to be one out the front, and the taxi fares were pretty steep at just under $60 from the airport.
I would definatly stay here again.