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“Solid bet” 4 of 5 stars
Review of Citadines on Bourke Melbourne

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Citadines on Bourke Melbourne
4.5 of 5 Hotel   |   131-135 Bourke Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #30 of 172 Hotels in Melbourne
Certificate of Excellence 2014
Sydney, Australia
Contributor
12 reviews 12 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
4 helpful votes 4 helpful votes
“Solid bet”
4 of 5 stars Reviewed July 20, 2013

This hotel is situated in a very central location, with very good access to the city, various tourist attractions as well as multiple transport options. The room was clean and comfortable and it was useful to have some amenities like a large fridge, hob, convection/microwave oven for keeping the costs down with meals. There was also complimentary wired and wireless internet in the room as well as a decent TV and stereo system. On level 1 there was a good length indoor heated swimming pool which I used on several occasions. All of the different staff members were very friendly and welcoming, and it was difficult to fault much with the hotel. Overall, I would certainly recommend this to others and would return here to stay myself.

  • Stayed July 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, July 23, 2013
Hello Willsharvey,

Lovely to hear you enjoyed your stay at Citadines Apart’hotel and were able to explore the city from our central location.

We look forward to yourself, your colleagues or friends and family staying with us in the near future.
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1,099 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (314)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Sydney, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 of 5 stars Reviewed July 19, 2013

We enjoyed our recent stay - staff were friendly & helpful and the location is fantastic. The apartment was clean and comfortable and having kitchen facilities was great. My son used the gym each day.

We had a one bedroom apartment with an additional bed for our son. The apartment provided everything we needed for a comfortable stay.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, July 23, 2013
Hello HelenL,

It was wonderful to read that everyone in your travelling party enjoyed their stay from your son in the Fitness Corner to yourself with the kitchen in the apartments.

I will pass your feedback onto our Front Office Team as well, as it is always nice to read of our guests enjoying the property as much as the location.

Thank you HelenL for taking the time to let us know about your stay.
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Wollongong
Senior Contributor
41 reviews 41 reviews
31 hotel reviews
Reviews in 26 cities Reviews in 26 cities
58 helpful votes 58 helpful votes
4 of 5 stars Reviewed July 18, 2013

I'd had a great experience last time I stayed at this hotel, so when we visited Melbourne with friends, I booked a two bedroom apartment for the June long weekend.

Despite the Willy Wonka chocolate factoryesque décor in the corridors (due to weird and colourful geometric optics the hallway appears to tilt and shrink), my friends were very impressed with the apartment, as were we. The bedrooms were palatial, ditto the bathrooms, and the kitchen was well appointed. Views were amazing. The living area, (lounge and dining) were cramped but we didn't spend a lot of time in the apartment so it wasn't too much of an issue.

Annoying that the apartments are not serviced on Sundays nor public holidays although you can get fresh towels supplied.

The hotel is very close to the tram stop, the mall, Chinatown, fabulous restaurants - everything. Staff are friendly, WiFi is free. Beds are comfortable. Love this place!

Room Tip: The higher the better - great views!
See more room tips
  • Stayed June 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, July 19, 2013
Hello annabellequinn,

We always love hearing about guests who return to stay with us when they have had such an enjoyable experience. You are spot on with your room tip, our two-bedroom apartments are located from floors 23-25, and we agree that they are a great choice for people travelling together.

We look forward to welcoming you back soon.
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Launceston
Contributor
20 reviews 20 reviews
9 hotel reviews
Reviews in 9 cities Reviews in 9 cities
15 helpful votes 15 helpful votes
2 of 5 stars Reviewed July 17, 2013

Stayed there for work.
Bed was unbelievably uncomfortable
Room starting to get tired , attention to detail was definitely missing. Scuffed and market carpet, shabby chair.
And the lift ,what a pain sometimes liked your card but half the time not.

Room Tip: Don't stay here
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  • Stayed July 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review, July 18, 2013
Dear Andrew W,

Greetings from Citadines on Bourke Melbourne, and thank you for your feedback concerning your recent stay.

I share your disappointment that your experience did not meet your expectations, and I am sorry for the resultant inconvenience. We are working with the key-card manufacturer toward ehancing the system, while the chairs will also be gradually replaced.

Your comments have been shared with our Housekeeping team to ensure increased vigilance toward our standards, and it is thanks to feedback such as yours that we can improve and to ensure that we deliver an exceptional guest experience. I would greatly appreciate if you would advise me (bryan.loh@the-ascott.com) of your booking details, so that I can have the room addressed appropriately,

It appears that bedding is a matter of personal taste, as we have received many comments about its comfort, including requests to purchase.

We do hope that you will afford us the opportunity to prove ourselves better hosts, and please contact me so that I may assist with your future accommodation arrangements.

Thank you once again for staying with us, and we look forward to welcoming you back.

Yours sincerely,

Bryan Loh
Assistant Residence Manager
Citadines on Bourke Melbourne Apart'Hotel
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Perth, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed July 17, 2013

Can't say much bad about this place. Great staff, great room at a reasonable price. We stayed ina massive 2 bed apartment with 2 bathrooms! Perfect for staying with groups of people and still maintaining your own sense of space.

We were lucky enough to be put on the floor just below the top (24 i think?) and the view was amazing.

  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, July 19, 2013
Hello Fmct01,


Excellent! we will let our staff know you enjoyed your experience with them, our two-bedrooms are massive, they range from 63 to 88 sqm and are based on floors 23-25, so you are right, you are always assured an amazing view!

Fmct01, it was lovely to read that you had a nice time during your stay with us, thank you for providing us with your review.
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Ararat, Australia
Senior Contributor
34 reviews 34 reviews
16 hotel reviews
Reviews in 21 cities Reviews in 21 cities
16 helpful votes 16 helpful votes
5 of 5 stars Reviewed July 15, 2013

This is the hotel (apartments) that I stay in for most of my trips to Melbourne. It is at the north eastern end of town, and close to Spring St and many of the Government Offices. It is also a very short walk to Chinatown.
Rather than normal hotel rooms these are apartments with a kitchen and some even have a seperate lounge. Very good disability access rooms and 2 extra high (2.5m+) vehicle parking spots (which in the centre of Melbourne are very hard to find).
Very good service, excellent location & price.

Room Tip: Some rooms have views but many do not, so if you value a view, make sure you ask for one.
See more room tips
  • Stayed June 2013, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review, July 17, 2013
Dear Andrew E,

Greetings from Citadines on Bourke Melbourne, and thank you for making us your home away from home.

We are delighted that our service, location and spacious apartment-style accommodations suit your needs perfectly, and we look forward to welcoming you back very soon.

Thank you once again for your patronage, and should your schedule permit, please contact me on your next stay so that I may make your acquaintance.

Kind regards,

Bryan Loh
Assistant Residence Manager
Citadines on Bourke Melbourne Apart'Hotel
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed July 13, 2013

I stayed with a friend for two nights as part of a shopping trip. The hotel was brilliant in terms of location to everything. We walked everywhere over our two days stay. We especially loved Hardware Lane, which is a 10 minute walk from the hotel. The rooms were lovely and clean and could not be faulted. If there was one thing I could fault them on, it was the customer service on the front counter by a few staff, who did not even acknowledge us as we came in and out of the hotel. The girl who took our bags for us on the last day, while we waited for our flight looked like she was very unhappy about being at work. Other than that, we really enjoyed our stay!

  • Stayed July 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, July 15, 2013
Hello Nosila444,

I am delighted to read that you had an enjoyable stay with us at Citadines on Bourke Melbourne. Hardware lane is a favourite spot amongst locals, so it is great that you were able to check it out. Thank you for mentioning the cleanliness of our rooms and fantastic location. I am sorry for any inconvenience which you may have encountered, and please be assured that your feedback concerning our staff will be shared with our senior management team for review.

Thank you for your review and we hope to see you again very soon.

Kind regards,

Ruthie H.
Marketing Executive
Citadines on Bourke Melbourne
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Additional Information about Citadines on Bourke Melbourne

Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Melbourne
#29 Luxury Hotel in Melbourne
#29 Romantic Hotel in Melbourne
#33 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Citadines on Bourke Melbourne, in the heart of the city's CBD, offers access to major business and financial offices as well as many world-renowned restaurants, entertainment areas, shopping districts and theatres. Designed for international and domestic travellers on business or leisure, each vibrant apartment has modern amenities along with access to the business corner and fitness corner for efficiency and convenience. Explore Melbourne and relax in the privacy and comfort of your Apart'hotel. ... more   less 
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Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne

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