I stayed with a friend for two nights as part of a shopping trip. The hotel was brilliant in terms of location to everything. We walked everywhere over our two days stay. We especially loved Hardware Lane, which is a 10 minute walk from the hotel. The rooms were lovely and clean and could not be faulted. If there was one thing I could fault them on, it was the customer service on the front counter by a few staff, who did not even acknowledge us as we came in and out of the hotel. The girl who took our bags for us on the last day, while we waited for our flight looked like she was very unhappy about being at work. Other than that, we really enjoyed our stay!