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“Great location, clean room, friendly staff.” 4 of 5 stars
Review of Citadines on Bourke Melbourne

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Citadines on Bourke Melbourne
4.5 of 5 Hotel   |   131-135 Bourke Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #31 of 172 Hotels in Melbourne
Brindisi, Italy
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“Great location, clean room, friendly staff.”
4 of 5 stars Reviewed February 28, 2013

Very nice hotel with a great location. Right in the center, just step out the lobby and you have everything you need. The staff is friendly and attentive. Rooms are incredibly clean, and its Kitchenette has everything you may need: microwave, dishes, cutlery, glasses (wine glasses and flute too)and even a dishwaher! Good sleep quality too, rooms are soundproof so you won't be bothered from outside noises (or the near room). Would definitively recommend it.

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, March 5, 2013
Hello wannab3lov,

Thank you for your kind review, it is wonderful to hear you enjoyed your recent stay with us at Citadines on Bourke Melbourne! Our apartments are designed with guest convenience in mind, offering all the amenities to ensure a pleasant stay. We take pride in customer service, so I will certainly pass along your feedback to our team.

Thanks again for your review wannab3lov and we look forward to seeing you again soon!

Kind Regards,

Ruthie Hunt
Marketing Executive
Citadines on Bourke Melbourne
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974 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (269)
Date | Rating
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English first
Adelaide, Australia
Senior Contributor
37 reviews 37 reviews
16 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed February 28, 2013

The Citadines on Burke is my first choice for accommodation in Melbourne - great location , studio rooms are more than adequate for a couple. I've stayed on a number of floors and all are very quiet. Gym is one of the better ones I've used when travelling :)

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, March 5, 2013
Hello TeamGTravel,

Thank you for your lovely review, we appreciate your feedback! It is wonderful to hear we are your first choice when visiting Melbourne. Our location is ideal to experience all this vibrant city has to offer. Next time you are staying with us, download our free app for lots of great tips on where to go and what to see- http://bit.ly/11PMu5Q.

Our gym is fully equipped for guest convenience and it is wonderful you made good use of it!

Thanks again TeamGTravel and we hope to welcome you back very soon!

Kind Regards,

Ruthie Hunt
Marketing Executive
Citadines on Bourke Melbourne
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Ocracoke
Contributor
14 reviews 14 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed February 28, 2013

I found Citadines in Melbourne on TripAdvisor. We had a two-bedroom, two-bath apartment that was perfect for three adults that gave us enough room to spread out. Excellent beds and bedding. The rooms were clean with modern decor and furnishings, including a combination washer-dryer, which I'd never seen before. Unfortunately, that didn't work as well as we thought and there were no instructions, and the staff quickly gave us a dryer token for the laundry on another floor. The location was excellent in the heart of the CBD. Lots of good restaurants and shopping nearby. An easy walk to Federation Square. The staff was excellent, too, attending to our requests promptly. I liked that the room key was secure with the elevator--no one could reach the guest room floors without a key that we used in the elevator. We used the pool and the sauna. We did not use the fitness room. Free WiFi was a huge plus. I would definitely stay here again or in any other Citadines around the world. Excellent value for the price.

Room Tip: The two-bedroom, two-bath apartments on the top floor were spacious and comfortable.
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, March 5, 2013
Hello Bachlein7,

Thank you so much for your positive review about your recent stay with us at Citadines on Bourke Melbourne. It is great to hear you and your friends had such a great trip!

Our central CBD location is ideal to experience all that Melbourne has to offer and our apartments are designed with space in mind to ensure guests have a comfortable stay. We are thrilled you took the time to relax in our pool and sauna and also made use of the free Wi-Fi.

Thanks again Bachlein7 for your review and we look forward to welcoming you back in the near future!

Kind Regards,

Ruthie Hunt
Marketing Executive
Citadines on Bourke Melbourne
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Nerang, Australia
1 review
5 of 5 stars Reviewed February 28, 2013

Loved this Hotel. The location was fantastic, right on Bourke St, central to everything - shopping, museums, casino etc etc. The room was beautifully furnished and very welcoming. Staff were exceptionally helpful. They even organised the room for a very much appreciated early check-in.

Room Tip: Perhaps choose a room higher than level 2. No view and could very softly hear the nightclub next do...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, March 5, 2013
Hello Barbhad,

Thanks so much for taking the time to write a review on your recent stay with us at Citadines on Bourke Melbourne! It is wonderful to hear your enjoyed your time with us and we certainly look forward to welcoming you back in the near future. I will ensure to pass along your kind feedback to our front office team.

Thanks again Barbhad and happy travels.

Kind Regards,

Ruthie Hunt
Marketing Executive
Citadines on Bourke Melbourne
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 7 cities Reviews in 7 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed February 27, 2013

Having stayed at a number of the Citadines worlwide the standard is exactly as you would expect from an Aparthotel. I stayed here on business for 3 nights/4 days on a corporate rate.

The room sizes are generous and comfortable for the studio and includes a seperate lounge area. The apartment is centrally loctaed and has a well stocked kitchen ie. stove stop, microwave, fridge etc. Bed is comfortable but the on two nights of the stay there was an issue with an alarm in the fire escape ( next to my room) that kept beeping at intermittent times throughout the night/day.

Only downside is that you should insist on a room on the upper levels if staying more than one night. Similar to other travellers comments I stayed on Level 3 looking out on a brick wall which is fine for overnight but not for longer than that.

Not sure how they allocate rooms but a colleague of mine checked in later the same day ( after me) and for a 2 night stay on got a room on the 24th floor.

Room Tip: Request the upper floors if staying formore than one night!!
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  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthie H, Marketing Executive at Citadines on Bourke Melbourne, responded to this review, March 5, 2013
Hello Rebecca G,

Thank you for your review about your recent stay with us at Citadines on Bourke Melbourne. It is wonderful to hear you have stayed with our other properties around the world and enjoyed your stay with us just as much! Our rooms are certainly spacious and designed to cater to our guests every need.

Thanks again for your review Rebecca G and we look forward to seeing you again soon!

Kind Regards,

Ruthie Hunt
Marketing Executive
Citadines on Bourke Melbourne
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Melbourne, Australia
1 review
3 of 5 stars Reviewed February 27, 2013

While this hotel is ok, it certainly isn't great. There are a number of factors that really let it down. The 1 bed apartment we stayed in for 2 weeks was nice. Bed was comfortable and kitchen was functional. However the shower screen has obviously been broken before and was only half the required size - water everywhere every time you showered. On top of that our dishwasher was broken which took 4 days to get fixed. There is Foxtel here but a very poor offering (3 sport channels, Fox 8 & Sky News). We stayed on the 5th floor and you could well and truly hear the night clubs on a Saturday night and every random yelling out on Russell St.

Finally, the reason I really wanted to leave was the customer service. We had paid an extra $30 a day for parking and informed upon check in that if you had an orange ticket for your car you would be guaranteed a space. Come Saturday night there were no car parks. The manager of the hotel was very passive agressive about the issue, suddenly parking was not guaranteed and it was just too bad that there were no parks. For $30 a day you would think they could count the number of car parks and the number of cars they promised car parks and see if they are overbooked.

Room Tip: Ask for a higher floor - significant night club noise on a weekend
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  • Stayed February 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review, March 18, 2013
Dear Melissa L,

Warm greetings from Citadines on Bourke Melbourne, and thank you for taking the time and effort to share your experience with us.

We are sorry for the inconvenience which you encountered, and please rest assured that measures have been put in place to prevent a repeat of these issues. We appreciate your patience and understanding that certain technical issues require specialist attention which is not readily available from our own Maintenance team.

Thank you once again for your valuable feedback, and we hope that you will afford us the opportunity to welcome your return.

Yours sincerely,

Bryan Loh
Assistant Residence Manager
Citadines on Bourke Melbourne Apart'Hotel
Report response as inappropriate
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2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 27, 2013

Place is pretty clean and the pool and gym facilities are good. Some staff are somewhat unfriendly and make you feel like you are an inconvenience by even approaching them.
The worst thing about this hotel, particularly for business and long stay guests, is the internet connection. If you need to be online to work from your room forget about it! The internet connection is as slow as old school dial-up and sometimes worse. It's a joke for a hotel which is in the middle of the CBD of one of Australia's technology hubs - there has got to be availability to high speed internet lines in such a location.

  • Stayed January 2013, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, Front Office Manager at Citadines on Bourke Melbourne, responded to this review, March 11, 2013
Dear a_kel_112222222,

Warm greetings from Citadines on Bourke Melbourne Apart'Hotel, and thank you for your feedback.

I regret that you were inconvenienced by the Internet service. Since the introduction of complimentary Internet usage to enhance the value to all our guests this year, the usage has increased significantly. At the same time, we have worked with our Internet service provider to substantially improve the connectivity, and I am pleased to share that the system has recently been tested with very positive results.

In spite of your experience, I do hope that you will afford us the opportunity to welcome your return,

Yours sincerely,

Bryan Loh
Assistant Residence Manager
Citadines on Bourke Melbourne Apart'Hotel
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citadines on Bourke Melbourne

Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Melbourne
#30 Luxury Hotel in Melbourne
#31 Business Hotel in Melbourne
#33 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Citadines on Bourke Melbourne, in the heart of the city's CBD, offers access to major business and financial offices as well as many world-renowned restaurants, entertainment areas, shopping districts and theatres. Designed for international and domestic travellers on business or leisure, each vibrant apartment has modern amenities along with access to the business corner and fitness corner for efficiency and convenience. Explore Melbourne and relax in the privacy and comfort of your Apart'hotel. ... more   less 
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Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne

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