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“Pretty good” 4 of 5 stars
Review of Citadines on Bourke Melbourne

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Citadines on Bourke Melbourne
4.5 of 5 Hotel   |   131-135 Bourke Street, Melbourne, Victoria 3000, Australia   |  
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Ranked #30 of 171 Hotels in Melbourne
Australia
Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Pretty good”
4 of 5 stars Reviewed December 8, 2012

I recently stayed in a studio executive apartment on the 22nd floor of this hotel, and was quite impressed. The hotel is new and in excellent condition, my room had a great view and was very quiet (almost no street noise, despite being in the very centre of Melbourne) and the small kitchen was functional. I traveled by myself for work and found that the bathroom arrangements worked well, though as other reviewers have noted they're a bit unconventional. The hotel's location is also excellent - trams pass by the front door every five minutes or so, and it takes only about 5 minutes to walk to Burke Street Mall and the cinemas on Collins Street (Federation Square is 10-15 minutes away). All up, I'd stay here again and recommend it strongly.

That said, the hotel does have some flaws. The most annoying of these is the overpriced internet: while I stayed in several Citadines in France and the UK last year which provided in-room wifi for 'free' as part of the base room rate, this hotel charges $6 an hour or $14 a day for access to the internet services in rooms or the foyer. This is likely to be much more expensive than the cost of providing this service, and seems a rip-off (especially for a not-cheap hotel targeted at business travelers). While a less significant issue, the decision to purchase toasters which sound an alarm when the bread is cooked seems ill-advised; on my first morning in the hotel I thought I'd set off the building's fire alarm! (people intending to buy rather than make breakfast should note that the hotel breakfast buffet is absurdly over-priced, and nicer alternatives are available for half the price if you're prepared to walk a block or two). I also found the non-opening windows to be annoying, though the air conditioning was efficient and quiet.

Room Tip: Ask for a room with a view on the upper levels
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  • Stayed December 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review, December 17, 2012
Dear BandLG

I am delighted you chose to stay with us at Citadines on Bourke Melbourne. It pleases me that you took advantage of using your in-room kitchenette and thank you for your comments about the comfortable bedding and of the helpful Guest Service team. The fact you were assigned a room on a higher floor for improved noise comfort is even better.

I have investigated in regards to your feedback and the lack of range hood and bathroom exhaust. I have been assured there is a rangehood and bathroom exhaust in every guest room, due to the design of the bathroom, it may appear more recessed than expected, and the kitchen rangehood is in place.

In regards to the shower design, the door itself opens inwards in every guest room due to the design of the bathroom, but I acknowledge your comments and have discussed them with the team accordingly. The toiletries provided in the bathroom have been designed with the dispenser concept as a ‘green’ initiative to help reduce the environmental impact of excessive packaging and unnecessary waste, whilst still providing our guests with a hotel quality body cleanser.

We of course would gladly accommodate you when you are next in Melbourne.

Kind regards


Bryan Loh
Assistant Residence Manager
Citadines on Bourke Melbourne
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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971 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (268)
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English first
Hobart
Senior Contributor
39 reviews 39 reviews
28 hotel reviews
Reviews in 25 cities Reviews in 25 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed December 7, 2012

Sale fare on room made this terrific value....not too glitzy & glamorous, but comfortable, modern & clean...still feels new.

Less than 5 minute stroll to the Bourke St Mall, 15-20 mins to Soouthbank, Rod Laver Arena etc.

Would stay here again 4 sure.

Location gold!

Room Tip: Stayed here twice - small double & apartment, both modern rooms. Very nice!
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  • Stayed December 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
8 helpful votes 8 helpful votes
2 of 5 stars Reviewed December 6, 2012

Stayed here for 3 nights over a weekend in a 2 bed apt with 3 other friends , bedrooms tiny , lounge area tiny like an office waiting room with only one uncomfortable sofa for 2 and a swivel office chair to use whilst relaxing. We had to take turns of one person to sit on the ground with 2 cushions when watching TV or listening to music. As a previous reviewers mentioned no room cleaning on Sunday and overpriced.

Room Tip: Dont expect to be comfy in a 2 bed if ther are 4 of you
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  • Stayed November 2012, traveled with friends
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney
Senior Contributor
28 reviews 28 reviews
8 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed December 5, 2012

We got a deal on a last minute website for a Studio Executive Apartment for 5 nights at a good rate, and made a special request for a room higher up in the hotel if possible. They gave us a room on Level 21 (out of 22 levels), so we were happy.

THE ROOM: The studio apartment was very clean, but very small, but then again, that's what 'studio' implies anyway. The kitchenette is about 1.5m long, along the wall as soon as you walk into the room. It is well-equipped with a small fridge, microwave-oven, dishwasher, stove top (but no rangehood fan!) and big sink. Not much cupboard space for food, and limited bench space. The queen bed was comfy, the TV was a good size, and unfortunately the views were just of other buildings.

THE BATHROOM: The bathroom was spotlessly clean, but quite pokey and poorly laid out, in our view. As others have said, the bathroom sink is outside the small bathroom, which contains only a big shower, toilet and some towel rails. There was no exhaust fan for the bathroom, so if you like your privacy in the bathroom, put the TV up before you go in! The odd thing is the shower is big but the door opens right at the shower faucet, i.e. to turn on the shower you have to reach across to the far wall with your arm underneath the shower faucet, or you have to get into the shower first and get cold while you wait for the water to get hot - why?! If they turned the door upside down and put the hinges on the opposite side, this would have made absolutely no difference to the bathroom layout, but would mean you could start the shower without getting wet! Anyway, aside from the layout issue, the shower had good pressure and was clean. There were no little soaps, shampoos or conditioners like in a 4-5 star hotel, but instead there was a soap pump at the bathroom sink and a "hair and body soap" pump in the shower. We are noticing this is becoming more common when we stay in 4 star accommodation, but we don't like it! I'm sure it's far more economical for the hotels just to refill soap pumps, though.

HOUSE-KEEPING: The house-keeping was daily (except Sundays & public holidays) and satisfactory.

NOISE: We couldn't hear any noise from the corridor, the lifts, adjacent rooms or from the street (but then again, we were on Level 21). Perfect.

CHECK-IN & CHECK-OUT: Check-in was smooth & quick. There was a line to check-out so it took a little longer, but the staff were very helpful & friendly. They stored our bags securely for us all day when we checked-out.

PARKING: We didn't have any problem getting a space in the car park downstairs each day, but it was tricky just generally finding out how to park your car prior to check-in (see below). Paying $30 per day is actually standard for city hotels in Australia (we've paid that, or more, at some of the best hotels in Sydney, too). The fee is $30 per day, regardless of how often you come and go from the car park, as opposed to local parking stations which will charge you every time you come and go from the parking station.

FINDING THE HOTEL WHEN YOU FIRST ARRIVE: The main hotel entrance (on foot) is on Bourke St, however the carpark entrance is on Little Collins St. This is confusing, because adjacent to the hotel entrance on Bourke St is another parking station not associated with Citadines, and we nearly drove into it when we first arrived. My husband dropped me off to run inside to reception & ask where to park our car, and then we drove our car around a couple of blocks to get to Little Collins St (a small, one-way street) to find the correct car park entrance. Note: there are lots of car park entrances in this part of Little Collins St, but the car park for Citadines has a purple sign above it with the hotel name ... but it's not visible until you get closer to the car park entrance! Confusing! Once you're in the hotel, it all makes more sense, but first arriving by car was confusing for us!

LOCATION: Perfect. Central and not far away from anything in the city, really. There's a tram stop right outside, it's only a couple of blocks walk to Federation Square and only a couple of blocks walk to the free city circle tram which will take you down to Queen Victoria Market, Docklands, and many other city destinations. It's right near Chinatown, Bourke St Mall, and Swanston St. There's a big Woolies supermarket inside the QV Building, located a couple of blocks away and it's open late.

SUMMARY: We would stay here again if we got a last minute deal again, however if we found a comparable deal at a comparable hotel in a similar location we might think about trying a different place, but Citadines really is in such a great location, with clean rooms & friendly staff so we would be happy to stay here again.

Room Tip: We found out that other guests with cars had gone straight to Little Collins St on their arrival and...
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  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Faridabad, India
Senior Contributor
36 reviews 36 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
120 helpful votes 120 helpful votes
2 of 5 stars Reviewed December 3, 2012

We stayed in this hotel from 9.6.12 to 12.6.12.Location of the hotel is nice. The entry to this hotel is on the road with a tramway, but the rooms are in the interiors. As a result, from these rooms, the hotel looks to be surrounded by the buildings The rooms are large and well furnished. The breakfast was so so. We got Indian food in Flora Restaurant and Gaylord Restaurant which are near to this hotel. However, the housekeeping in this hotel was the worst. On 10th June,2012 no one came to clean the rooms, change the bed sheets etc. The reason they told was that it was Sunday. Even on the next day, that is, on the 11th June, 2012, no room cleaning was done because it was the Queen's birthday. I think House keeping in this Hotel requires lots of improvement. The management must take care to provide all the services including cleaning of the Guests' rooms on all days including Sundays and Public Holidays. Hotels are mostly visited by guests on Sundays and Public Holidays, and this was the first time we heard such excuses!.

Room Tip: No room is well ventilated. No cleaning of rooms done in this hotel on Sundays and Public Holidays...
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  • Stayed June 2012, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 3, 2012

Stayed here last week. Nice rooms, but a bit plasticky and slightly worn, comfortable beds though.
God budget option in a great location for shopping and sightseeing.
Friendly staff too
Would stay here again.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Mount Gambier
Senior Contributor
31 reviews 31 reviews
14 hotel reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
3 of 5 stars Reviewed December 2, 2012

Stayed over the weekend at the Citadines. The location is very central and for those with cars, there is a car park two doors down which charges $15 for the day. The hotel itself was very nice, check in was a breeze and I was soon up to my room. This is the part that I had disappointment with, for over $300 a night for a one bedroom apartment, I expected something a bit bigger than what we got. The apartment itself was tiny, probably smaller than most hotel rooms; if it had been $100 a night cheaper I would rave about this place but it isn't so I won't.
Outside of that though, the hotel was very clean, had great desk service and was very friendly but the rooms are very cramped.

  • Stayed December 2012, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Citadines on Bourke Melbourne

Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#28 Romantic Hotel in Melbourne
#29 Luxury Hotel in Melbourne
#31 Business Hotel in Melbourne
#32 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Citadines on Bourke Melbourne, in the heart of the city's CBD, offers access to major business and financial offices as well as many world-renowned restaurants, entertainment areas, shopping districts and theatres. Designed for international and domestic travellers on business or leisure, each vibrant apartment has modern amenities along with access to the business corner and fitness corner for efficiency and convenience. Explore Melbourne and relax in the privacy and comfort of your Apart'hotel. ... more   less 
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Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne

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