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“Great Location, very helpful staff” 5 of 5 stars
Review of Citadines on Bourke Melbourne

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Citadines on Bourke Melbourne
4.5 of 5 Hotel   |   131-135 Bourke Street, Melbourne, Victoria 3000, Australia   |  
Hotel website
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Hotel amenities
Special Offer
Advance Purchase
Ranked #32 of 173 Hotels in Melbourne
Certificate of Excellence 2014
Hobart, Australia
Senior Reviewer
7 reviews 7 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“Great Location, very helpful staff”
5 of 5 stars Reviewed October 18, 2012

We are a mature couple on our honeymoon and our travel agent booked us into a room with a view of a wall, we went to reception and requested a room with a view,we were very suprised to be given a room with a great view, it made such a difference to be able to sit back and look out over the city. We appreciated it very much. Also the staff at reception were very friendly and very helpful. We found it a very central as our friends are scattered around Melbourne,and is an easy walking distance to shops and theatres. we will highly recommend Citadenes to all of our friends.

  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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1,140 reviews from our community

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Rating summary
  • Location
    5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (326)
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Australia
Top Contributor
63 reviews 63 reviews
23 hotel reviews
Reviews in 34 cities Reviews in 34 cities
74 helpful votes 74 helpful votes
5 of 5 stars Reviewed October 17, 2012 via mobile

AStayed here during the AFL grand final weekend. As expected, prices were through the roof, but this was the same as anywhere. Picked this room up off Expedia's 'mystery deal'. Check-in was quick and counter staff efficient. Rooms were modern and clean, although on the smaller side. In saying that, the shower was huge. The hotel was in a good location too. Short walk to the shops, pubs and trams. Recommended.

  • Stayed September 2012
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review, October 26, 2012
Dear Brizzz,

Thank you for your recent stay at the Citadines on Bourke Melbourne Apart’Hotel, and we truly value your feedback which is integral in our journey to improve our guest satisfaction.

We are delighted to learn that you enjoyed your stay with us and nothing makes us happier than a confirmation of our guests’ satisfaction. Your positive views have been shared with all our associates to further encourage the team to deliver exceptional service.

We thank you for your support and look forward to the opportunity of welcoming you again at the Citadines on Bourke Melbourne Apart’Hotel in the near future

Kind regards,

Bryan Loh
Assistant Residence Manager
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newcastle
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed October 16, 2012

A large group of friends and I stayed at the citadines to compete in the Melbourne running festival. The hotel is in a great location for walking to the start line , bars , restaurants and shopping and we had a great time. The hotel is comfortable and a good size ( we stayed in the studio apartment ) but the bathrooms are small and on the 7th floor we had a view of a brick wall. Be warned that if u ask for twin beds instead of a double they will charge you 25 a night extra, but they waved it when we complained. The staff were friendly and helpful . We will stay again.

  • Stayed October 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Senior Contributor
21 reviews 21 reviews
12 hotel reviews
Reviews in 12 cities Reviews in 12 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed October 15, 2012

I have stayed in this hotel twice recently and for the purpose of business travel it suits well. There is a well stocked kitchen so cooking a light meal for yourself is easy. There is also a good iron and ironing board.

There is also a good size desk and the bed was very comfortable.

In summary, its a good place if you need to base yourself in Melbourne CBD, do some work, and bring back some takeaway which you can eat with proper plates and cutlery.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed October 12, 2012

We just stayed here during the last week of September and had concerns after reading reviews on trip advisor.

I highly recommend staying here if travelling with a family. We have 3 young children and found it to be a great base for our time in Melbourne.

Our top floor apartment had great views of the city, and was close to everything. Staff were friendly.

The only thing I would say is that they need more seating in the lounge room. As I said we have 3 young kids, so more than one lounge would be great for everyone to be comfortable while watching tv.

The other is we were able to get secure parking downstairs which was wonderful when you are loading and unloading your car with all the stuff you need to travel with when you have young children.

If this could be guaranteed and booked every time you stay it would be perfect. Apparently it can't be prebooked. We were told it's first come first served basis. Perhaps something that management can think about changing?

Room Tip: Ask for a room with views, on the top floor if possible.
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed October 10, 2012

We enjoyed our 3 night stay at Citadines, it is a very clean hotel. The staff was professional and we did not have any trouble. However, there was little outstanding about it... They did not have an overnight room menu was exasperating for night owls like me.

Good city view.

  • Stayed July 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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UK
Top Contributor
81 reviews 81 reviews
54 hotel reviews
Reviews in 55 cities Reviews in 55 cities
90 helpful votes 90 helpful votes
5 of 5 stars Reviewed October 7, 2012

yCitadines is in a very good location, in the CBD and on one of the main shopping streets. We found the staff very helpful - we arrived at 8.15am following an overnight flight from Hong Kong, and they found us a room immediately (despite our booking not starting until 2pm). Just what we needed to catch up on some sleep. Separately, and without question, they provided us with an extra bed when we were joined by an Australian friend for the last night.
Our apartment, only on the 4th floor so no views, was large and well equipped - as others have commented on. Free tea, coffee and milk provided daily. Cleaned and tidied daily - a good service. Very good laundry service (washer and dryer).

Room Tip: Absolutely nothing wrong with our room, but worth asking for a high floor for better views.
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bryan L, Manager at Citadines on Bourke Melbourne, responded to this review, October 26, 2012
Dear Montbelle,

We are pleased that you have enjoyed the stay with us and would like to thank you for sharing your positive experience with us. The team at Citadines on Bourke Melbourne looks forward to welcoming you again for another lovely stay with us soon!

Kind regards,

Bryan Loh
Assistant Residence Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Citadines on Bourke Melbourne

Address: 131-135 Bourke Street, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#22 Business Hotel in Melbourne
#29 Romantic Hotel in Melbourne
#32 Luxury Hotel in Melbourne
#34 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Citadines on Bourke Melbourne 4.5*
Number of rooms: 380
Official Description (provided by the hotel):
Citadines on Bourke Melbourne, in the heart of the city's CBD, offers access to major business and financial offices as well as many world-renowned restaurants, entertainment areas, shopping districts and theatres. Designed for international and domestic travellers on business or leisure, each vibrant apartment has modern amenities along with access to the business corner and fitness corner for efficiency and convenience. Explore Melbourne and relax in the privacy and comfort of your Apart'hotel. ... more   less 
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Also Known As:
Citadines On Bourke Melbourne Hotel Melbourne

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