We stayed 4 nights the last week in January 2012.
Had 2x 1 bedroom apartments which were booked and paid for 6 months prior to our arrival. We had requested adjoining rooms and 4 single beds ( 4 ladies). On arrival one room was on 10th floor and other on 15th floor, and each apartment only had a double bed. No appolgy, only that they were full and take it or leave it.
We were then advised that this is normal configuation and were sorry we had been told otherwise. They then offered a roll a way bed for each apartment, but the cost was an extra A$50 per bed per night. We had already paid $325 per room per night because they didn't have a 2 bedroom available. Had we known this prior to booking we would have booked elsewhere.
Apart from this, the apartments were beautifully clean, well set out, close to everything, and pool was great. Beds were very comfortable. Air conditioning very quiet and efficient.
We thoroughly enjoyed Citadines except for the extra costs and the staff atitudes.
There is a $100 bond per room regardless of the fact we had one booking for 2 rooms.
Reservations staff need to be aware of this bedding configuation and not confirm single beds if they are not available or advise there is an extra cost. Reception staff need to be less off hand and couldn't care less atitude.
- Official Description (provided by the hotel):
- Citadines on Bourke Melbourne, in the heart of the city's CBD, offers access to major business and financial offices as well as many world-renowned restaurants, entertainment areas, shopping districts and theatres. Designed for international and domestic travellers on business or leisure, each vibrant apartment has modern amenities along with access to the business corner and fitness corner for efficiency and convenience. Explore Melbourne and relax in the privacy and comfort of your Apart'hotel. ... more less
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- Also Known As:
- Citadines On Bourke Melbourne Hotel Melbourne