Within easy walking distance to the CBD, restaurants and bars on Left Bank, Crown Metropol was a modern, minimalist, functional and very comfortable alternative to it's higher priced "sister" hotels within the Crown complex. Our room was quite large and the layout of bathroom etc made it appear even larger as the bathroom looks through to the room via a sliding partition that can be open or closed. All the mod-con's are available in the room - 42" HD LCD TV with plenty of cable channels, one of the most comfortable beds I have slept in for some time - quality sheets, even support mattress etc. Floor to ceiling windows affording a view down the river. The gym/spa/pool area on the 27th floor was well equiped. Many hotels don't pay much attention to the gym area, Crown Metropol has. Plenty of Life Fitness cardio and strength equipment available along with headphone jacks to access sound for the TV or music. Plenty of towels and water available and the view is again through floor to ceiling windows to help pass the time whilst exercising. The pool is quite large and 1.2m deep (4ft) so is good for swimming and for kids. It has an infinity edge and also looks out through floor to ceiling windows. Plenty of deck chairs available to lie on, though the sun is whatever comes in through the windows - this is not an open air pool. The spa/Jacuzzi is quite large and seats plenty and was a nice temp.
A couple of areas that could be addressed by management include:
We arrived early for checkin (approx 10am) and were told that our room was ready, but if we wanted access to it we could pay $55 for an early entry or come back at 12pm with no charge. I find this a bit disappointing. We arrived with no expectation of early checkin to the room, but if the room is available, why charge? The hotel is not out of pocket at all. Commonsense and great service would be to simply say "Your room is available sir, we can check you in immediately". What a first impression that would be and doesn't cost anything;
Having Crown Complex maps and tourist maps available in the rooms or foyer would really be beneficial (we managed to find a Crown Complex map near a Casino entry and other information was obtained from the Tourist Centre at Federation Square).
A great tip for visitors is to get yourself a "Lane Tours" map for the before-mentioned Tourist Centre and take a walk through the many laneways of the CBD. Here you will find many eateries and shops that you would otherwise not know are there. They are a great alternative to the higher priced food within Crown - especially for breakfast.