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“Beautiful hotel” 4 of 5 stars
Review of Crown Metropol Melbourne

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Crown Metropol Melbourne
5.0 of 5 Hotel   |   8 Whiteman St, Melbourne, Victoria 3006, Australia   |  
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Ranked #23 of 171 hotels in Melbourne
Australia
Top Contributor
54 reviews 54 reviews
15 hotel reviews
Reviews in 26 cities Reviews in 26 cities
23 helpful votes 23 helpful votes
“Beautiful hotel”
4 of 5 stars Reviewed March 15, 2014 via mobile

Stayed 2 nights mid week. Rooms spacious, and beautifully appointed. Very quiet rooms with block out curtains. Pleasant and helpful staff. Although busy it didn't take long to check in. We were also able to stay until 11 am check out. Definitely stay again.

Stayed March 2014, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, March 17, 2014
Thank you for your kind feedback and thrilled that you had a relaxing time at our hotel.
The block out curtains are definitely a welcome luxury when needing a sleep-in.

We look forward to welcoming you back on your next visit.

Kind regards,

Harley Moraitis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (417)
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English first
Moama, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed March 14, 2014

Crown Metropol was the perfect location for our overnight stay to see a show. The room was ideal and all what we needed. Look out for internet deals on their website because we got a great rate. Everything is in walking distance. Crown complex is a great place to stay.

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, March 17, 2014
Your comments are greatly appreciated.

It sounds like you had a great overnight stay!

Hopefully we will see you again soon.

Regards,

Harley Moraitis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Manchester, UK
Top Contributor
96 reviews 96 reviews
13 hotel reviews
Reviews in 20 cities Reviews in 20 cities
52 helpful votes 52 helpful votes
5 of 5 stars Reviewed March 14, 2014

Shocked that this is currently only #20 of the best hotels in Melbourne - I found it to be exquisite!

Check in was a very pleasant experience, and the rooms that we were in on the 15th floor (one a twin and the other a Queen) definitely had the WOW factor - we were speechless in terms of how impressed that we were.

Room amenities were fantastic, and amongst the best that I've seen, though I couldn't help but wish for a more accessible plug socket near to the bed for mobile phone charging.

Breakfast in room was nothing special, and a little disappointing - though I did only order it on the one morning when I was off on an early morning excursion and needed to eat beforehand. Service was very prompt and courteous.

Didn't get chance to try the swimming pool, every time I went up there were always kids mucking about in there, but it has to be the pool with the best view that I've ever seen. Instead, I enjoyed the vitality pools in the changing rooms, which were super relaxing!

Cannot find anything really to fault this hotel on, and I will definitely be staying again next time I am in Melbourne.

Room Tip: Being high up may be a bonus to you, but unless you're facing the river, you're only going t...
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  • Stayed March 2014, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, March 17, 2014
Thank you for your review.

Firstly, in regards to your breakfast experience, I offer my sincere apologies.
I can assure you this feedback has been shared with our chef.

In saying that, it is always pleasing to read that our guests will definitely be back!
We look forward to seeing you soon.

Kind regards,

Harley Moraitis
General Manager
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Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 13, 2014

Stayed in a twin room on 17th floor. Room has a modern and inviting feel with two comfortable queen beds. After reading reviews on here about the sliding partition bathroom, I was a little worried about privacy, however I found the bathroom to be beautifully accessorised and the frosted doors that completely close off toilet and shower to be more than enough. We made sure we went up and used the pool area, which was wonderful!! The change room also have a steam shower which we didn't use as we had children. I could have spent hours relaxing beside the pool on the lounges just taking in the view of the city, but we ran out of time. A great hotel, will visit again!

Stayed March 2014
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, March 17, 2014
Thank you for your review.

The pool is by far one of the star attractions of the Hotel.
Located on the 27th floor, the view is amazing!

It was great to read that you and the family enjoyed the time with us.

We look forward to your next visit.

Kind regards,

Harley Moraitis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed March 10, 2014

Stayed here last week for a work conference. Rooms are excellent quality - very clean and well presented.

Didn't get much time to use the facilities, but it all looked very nice especially the pool area - overall, the Hotel is very good and the location is hard to beat.

  • Stayed March 2014, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, March 17, 2014
Thank you for your review.

We appreciate the time you have taken to post your feedback.
It was great to read that you enjoyed the room and location.

Hopefully we get to see you on a leisure trip next time, and you can take advantage of the facilities!

Kind regards,

Harley Moraitis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
5 of 5 stars Reviewed March 10, 2014

Great stay. Why spend $380 a night at The Langham when you get the same here & possibly better for $250? Only disappointment was there was no bath. So my baby had to get washed in the basin. Mr Hive restaurant had the MOST tasty food I've eaten for a while.

  • Stayed March 2014
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, March 17, 2014
It was great to read that you enjoyed your time with us!

In regards to baths, we do have them available in our loft suites.
Otherwise, please let us know next time and we would be more than happy to organise a babies bath for you.

Thank you also for the feedback about our food, our chef will be very happy to hear it!

Kind regards,

Harley Moraitis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
39 reviews 39 reviews
17 hotel reviews
Reviews in 21 cities Reviews in 21 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 9, 2014

We arrived at Crown Metropol to be greeted by really friendly staff members, from the valet, to reception staff. A gentleman greeted my husband with birthday congratulations and proceeded to tell me that we'd been upgraded to a suite!! I couldn't believe it. Our room no. was 1935 and we could not have been happier - gorgeous views across the river, city and bay. A little later on, upon returning to our suite, there was a bottle of champagne on ice and a box of chocolates. We were thrilled. Thank you. Later on again, we returned to our room to find our bed turned down and chocolates again by our pillow. When we checked out, there was a car freshener attached. Now yes, these would not cost a lot, but it's not about money that I'm writing. To be treated like this, when there's nothing for the Hotel to gain, is to make two everyday people feel incredibly special and looked after. So often, we hear of 'noteworthy' people, who expect certain privileges, or make demands on Hotel staff. I believe, that it's the little things in life that go such a long way and we appreciated every single touch Crown Metropol offered us.

I chose Crown Metropol, as we were going on the Tram Restaurant for dinner (right opposite) and also because after much research of the surrounding hotels, this one appealed. The staff were nothing but friendly and helpful. The valet parking attendant was lovely (and I believe every single staff member is important), the reception staff were efficient, friendly, courteous and warm. We ate at Mr. Hive's Café and again, the staff were attentive and friendly. We used the pool and felt comfortable and relaxed. Our suite was spotless, beautifully presented and decorated. We sat on the floor by the window and watched the world go by.
Yes it can be expensive, the Day Spa particularly so, but we loved our stay at Crown Metropol.
People don't take enough time these days to pay a compliment, we had the BEST time. Thank you for all those little touches that may be insignificant to others, but for us, meant the world to our stay.

Room Tip: High floor for best views.
See more room tips
  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, March 17, 2014
What an absolutely lovely review.

I am so pleased that you had a great time, and enjoyed all aspects of your stay.
You can be assured that I have personally shared your review with the whole team here at Metropol.

Thank you!

Kind regards,

Harley Moraitis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Metropol Melbourne

Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Melbourne
#17 Business Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#23 On the Beach Hotel in Melbourne
#23 Luxury Hotel in Melbourne
#28 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crown Metropol Melbourne 5*
Official Description (provided by the hotel):
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life.- Winner of the Luxury Accommodation award at the RACV 2011 Victorian Tourism Awards. ... more   less 
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Also Known As:
Crown Metropol Hotel Melbourne

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