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“Previous experience remedied by an excellent stay” 5 of 5 stars
Review of Crown Metropol Melbourne

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Crown Metropol Melbourne
5.0 of 5 Hotel   |   8 Whiteman St, Melbourne, Victoria 3006, Australia   |  
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Ranked #23 of 172 hotels in Melbourne
Contributor
18 reviews 18 reviews
9 hotel reviews
Reviews in 11 cities Reviews in 11 cities
25 helpful votes 25 helpful votes
“Previous experience remedied by an excellent stay”
5 of 5 stars Reviewed July 14, 2013

On a previous visit to the Metropol, we were left dissapointed by a range of factors that didn't go according to plan. Upon voicing the concerns to the General Manager, we decided to return at a later date to see if our initial experience was just a "once off".

Indeed it was, and it is a credit to GM Harley Moriatis and his team at Crown Metropol that our experience was completely turned around upon our second visit. We were able to look past the unfortunate events that marred our first stay and enjoy the hotel for what it is; a stylish, well appointed, well positioned and sophisticated offerring within easy reach of all that the city has to offer. We stayed on the club level and enjoyed the magnificent views of a corner room that stretched across the city and to the bay, in a modern and stylish room that rivalled the space of some inner city apartments I've visited!

I'd highly recommend staying on the club level, which gives guests access to the club lounge and breakfast on Level 28. Although the club is different in arrangement to some we've experienced such as the Hyatt and Intercontinental, it is still a nice added bonus. As opposed to having a separated club room, it entitles guests to drinks and refreshments within the bar area that other guests and visitors can also access. The breakfast on level 28, which I presume is only available to club level patrons, was a delightful experience. This left some of the 5 star buffet breakfasts that we've experienced for dead. Instead of watery and stodgy food sat out for hours on end, the produce and offerrings seemed fresh and were delicious. The view made the experience all the more enjoyable, whilst the serenity and quiet of the environment (welcomed after a large night prior) made it an excellent place to start the day.

Many thanks to Harley and all the staff who made our visit an excellent one.

  • Stayed July 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (410)
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Ocean Grove, Australia
Senior Contributor
21 reviews 21 reviews
20 hotel reviews
Reviews in 11 cities Reviews in 11 cities
38 helpful votes 38 helpful votes
5 of 5 stars Reviewed July 14, 2013

I recently took my daughter to spend the night at Crown Metropol with my brother who was in Melbourne on business.
This is the 1st time we had stayed here and I found it to be really lovely.
The warm pool and hot tub are gorgeous. And at night the view is amazing. They have big day beds to use and this was nice while I watched my daughter swim.
The position of the hotel is amazing.
The staff were helpful with everything we needed.
The rooms are very modern. Bit of a challenge to have some privacy with the way they are designed but we managed.
We ordered room service a couple of times and everything was lovely.
Will definitely stay again.

  • Stayed July 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Geelong, Victoria, Australia
1 review
4 of 5 stars Reviewed July 12, 2013

Have wanted to stay at a Crown Hotel forever... But have just never been able to justify the price. Well... After receiving an offer in my signature club mail for the "Mr Hive Dinner and Room package" for $219, I found myself unable to resist!

We parked in the multi-level carpark (owing to the fact that I'm a Signature club member and generally have a bit of a flutter most times I'm in Melbourne which entitles me to free parking... However the cost is very cheap at $11 a day) and walked a couple of minutes through the complex to arrive at the lobby which blew us away! Marble as far as the eye could see! Check-in was quick and easy and we were off to our room within minutes.

We stayed in a City Luxe King room, and upon swiping in (of course on the second try... Which I think is pre-programmed on all hotel swipe cards to make us feel silly) we were welcomed by a warm room, which was greatly appreciated in the midst of a brisk Melbourne winter. Everything was in its place, the room contained everything one would need for an overnight stay. The bathroom was quite gorgeous - however I'm not sure I'd be fully comfortable with the frosted glass if I was staying with a friend rather than with my partner.

We were told we were staying on the 16th floor with a city view... Well yes, there was city like buildings - if you looked past the giant carpark which stuck out like a sore thumb below. However the night time view was much more appealing. We did not take advantage of either of the 28th floor bar or the pool/gym on level 27... But the pool looked spectacular from the viewing window you walk out of the elevator to. Pool was full of school kids laughing and enjoying school holidays when I ventured up and I found myself too jealous that these kiddies were experiencing Crown at such an early age (while I thought back to the motels I spent my childhood in) to partake in a swim.

We had dinner at Mr Hive Kitchen & Bar, the hotel's restaurant on level 1, as an included part of our package, and this was by far the best part of our stay. The service was outstanding, the staff so attentive without being in-your-face, the ambiance amazing, and the food - oh the food - melt in your mouth deliciousness! We dined with the set 3 course menu, but the a la carte menu had plenty of winning options. And the mexspresso martini - my god - if I can only drink one drink for the rest of my life, that would be it! I suggest you take also ask your waiter if you can head to the dessert bar for dessert- if we already hadn't been on the verge of a food-baby it would have been a given!

The bed - the mattress was like a cloud, the pillows were the most amazing I've ever slept on! The bed got a little hot overnight and when I tried to rip back the sheets, I was a little disappointed to find there was no doona cover, so slept with just the sheets instead. The comfy bed made it hard to get up early to beat the rush for buffet breakfast at Mr Hive's (couldn't resist going again after such a lovely dinner). We arrived just after 8am which was perfect timing, easy access to the buffet without having to queue. The breakfast did cost $77 for two... Which we were a little thrown back by... But that soon faded once we tasted the food! Wonderful array of options - dont miss the room off the side from the big buffet that has all the fruit and muesli and pastries like we did. The extra hour you get with Crown Metropol's standard 11am check out came in handy for digestion after this huge breakfast.

Well worth treating yourself to a night here... Everything about the hotel and its location is perfect. Cannot recommend more highly!

Room Tip: Ask for a high floor, and river view if possible. Our room on the 16th floor was "city view&quo...
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  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Newcastle, Australia
Senior Contributor
40 reviews 40 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed July 11, 2013

I was excited about staying at the Crowne in Melbourne as it is sold as ultimate luxury but found the experience quite dissapointing. The hotel is situated in a massive complex with casino, cinema, shops etc. However, I find it difficult to class a hotel as luxurious when it contains a McDonalds! It just felt too big, over the top and souless! The rooms are nice and bar 28 is worth a visit. I'm sure it would suit some people but wasn't for me

  • Stayed June 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Top Contributor
67 reviews 67 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
23 helpful votes 23 helpful votes
4 of 5 stars Reviewed July 11, 2013

A hotel by Crown that rightfully deserves its 5-star rating.

Stayed at one of the corner lofts for the night of 9th July. This was room 1735, and the view from every floor-to-ceiling window was stunning. You get to see the South Wharf area and the Dockland region really clearly from that part of the building.

The room was amazing. There was a fully equipped powder room just by the main door, where a coat hangar awaits. Right past this you get a gigantic television connected to a home theatre system. The lounge was comfortable and sufficiently large, with the right kind of cushions. In the same room is a dining region next to the bar which comes well-stocked.

The bedroom is very large and shares the same air space as the bathroom. Considerably, the toilet and shower is in separate closed off cubicles so no smells or steam will get into the bedroom. The large bathtub in the bathroom was amazing. Double sinks and rich timber furnishings simply add to the luxury of the entire room. I cannot forget to mention the television in the bathroom facing the bathtub.

Automated sheer and full blinds ran really well and did not give too much of a distraction in the mornings upon waking.

I have no qualms about the service quality of a hotel of this quality other than the little annoyance that they did not grant a later checkout citing a fully booked day as the main reason.

The Metropol is located in a great complex with many dining and entertainment options. A great pick obviously targeting the younger couples without kids. The overall feel given by the foyer, the lobby, and the rooms rubs off as being very chic. Be prepared to catch trams to the city or walk a distance every time you want to leave the area.

  • Stayed July 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Dhahran, Ash Sharqiyah, Saudi Arabia
Top Contributor
51 reviews 51 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed July 11, 2013

We stayed here for 6 nights in June and enjoyed lovely service. We travelled as a group of 27 and when we arrived the hotel did a group checking, everyone had their room keys within 30 minutes of arrival. We stayed on the 19 th floor, fantastic views of the river and the skyline. Staff were laid back and relaxed, but very attentive. We have nothing to say but positive things. Room was kept immaculately clean, very modern with open planning, chrome and wood details, and the most comfortable bed I have ever slept in, SERIOUSLY! If I could order a bed like that for my house I would. Do it tomorrow!
We walked everywhere, into and about the City, the river, the sports stadiums, and the wonderful eating and drinking facilities inside the hotel and along the river. A great place to stay. Casino is a bonus for those who dabble.

Room Tip: If you are shy pull the screen across the bathroom for a little more privacy. Ask for a river view f...
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  • Stayed June 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
2 reviews
4 of 5 stars Reviewed July 11, 2013

This hotel can be busy when checking in A long line awaited us.
The room was huge and well appointed. Great bed. Bathroom huge and clean and hiden toilet is a bonus. Reception staff efficient.
Over all a good place to stay in Melbourne.
Parking can be a bit tricky though.

Room Tip: Room on 8th floor was good View of car park not that attractive. Good room and quiet though
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about Crown Metropol Melbourne

Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Melbourne
#13 Business Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#23 On the Beach Hotel in Melbourne
#23 Luxury Hotel in Melbourne
#23 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Crown Metropol Melbourne 5*
Official Description (provided by the hotel):
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life.- Winner of the Luxury Accommodation award at the RACV 2011 Victorian Tourism Awards. ... more   less 
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Also Known As:
Crown Metropol Hotel Melbourne

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