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“Classy, Clean, Modern” 5 of 5 stars
Review of Crown Metropol Melbourne

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Crown Metropol Melbourne
5.0 of 5 Hotel   |   8 Whiteman St, Melbourne, Victoria 3006, Australia   |  
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Ranked #19 of 158 Hotels in Melbourne
Certificate of Excellence
Sydney, Australia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Classy, Clean, Modern”
5 of 5 stars Reviewed June 27, 2013

Stayed here for 2 nights mid-week in March 2013. Everything about our stay was luxuriuos; the lobby, the room, the shower, and most certainly the pool.The room was absolutely clean and well-appointed.

Tips:
Definitely use the beautiful pool/spa at least once. Sitting in the infinity pool looking out over Melbourne is a great experience. Was probably very lucky that I had the pool to myself mid-day on a Wednesday.

Skip room service. There is much better food within the Crown complex, for the same or slightly higher prices.

  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,296 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (584)
Date | Rating
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Canada
Level Contributor
27 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 stars Reviewed June 27, 2013

To be clear the hotel was nice and the room was fantastic. I had a large room, a comfortable bed and had great access to the spa and gym facilities. The problem was not just the high cost, but the perceived trickery on the issue of WiFi. I was told by one front desk person that my room upgrade charge (like all Australian hotels it seems these days there is an upgrade game that goes on at check in for extra fees, that I bought into this time) provided that WiFi was free. This was confirmed a few hours after check in by Concierge who had to review my room info on a computer. However I got hit at checkout with a huge ($25/day) WiFi fee. In total not huge part of the overall cost of a 4 night stay with meals and spa etc, but it totally left me feeling down about the hotel. The hotel is nice, but for their prices it should be nice.

  • Stayed May 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
34 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 25, 2013

Wife and I stayed here two nights in March for a conference at the convention centre. Room was amazing, huge and classy. Great location too if you want to be close to the casino, south bank etc. only downside was we thought the meals in the restaurant were over priced for what you got.

  • Stayed March 2013
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, July 3, 2013
Thank you for your review.

I was thrilled to read that you and your wife had a fantastic stay at the Hotel.
We are quite lucky to be located where we are, with Melbourne’s facilities and attractions at our doorstep!

Thank you also for your comments regarding the pricing in the restaurant, I have passed this feedback onto our Executive Chef for review.

We look forward to welcoming you back soon.

Kind regards,

Harley Moraitis
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level Contributor
32 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 stars Reviewed June 25, 2013 via mobile

Love love love this hotel and am now a regular visitor.
Immaculate in every aspect !!
The decor , the beds that you never want to get out of , the scrumptious food , from the moment you reach valet to checking out is always a fantastic experience ... BUT the only thing I would say as a negative is the lighting in bathroom is very poor
But don't let that stop you from having the Metropol experience !!

  • Stayed April 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, July 3, 2013
Thank you for your review.

We love that you love the hotel!

I am even more pleased that you are now one of our regulars, this is by far the greatest compliment.

We look forward to welcoming you back to the hotel soon.
Please also feel free to make contact with myself, as I am always happy to personally welcome our return guests.


Kind regards,

Harley Moraitis
General Manager
+61 3 9292 8888
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Level Contributor
23 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 stars Reviewed June 25, 2013

We did really enjoy our time at Metrpol, especially with the package that included valet and breakfast at Mr Hive.
What I would say is that all the bling is in the foyer, whilst the guest rooms were indeed neat and new, after staying at both the Crown Promenade and The Langham, I would probably spend my dollars at one of those places before going back to the Metropol...
Mr Hive breakfast was super convenient and tasty for a buffet.
Room service from same was yum!
Housekeeping left a lot to be desired, but checking check out process was smooth.
Was with my mum for her special birthday, so ease of access to Casino and Southbank for dining was great..

Nothing really bad to say, just prefer other hotels in that same area and price range.

Room Tip: Perhaps get an upgrade if on offer.
See more room tips
  • Stayed June 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, July 3, 2013
Thank you for your review.

Firstly, thank you for selecting our hotel to celebrate your mother’s birthday.
I can see by your review that in the majority you had a great time. I was a little disappointed however to hear our
housekeeping team did not live up to expectations.

I would be happy to discuss this further with you if desired, as we would be thrilled to have you stay with us again in the future.

Kind regards,

Harley Moraitis
General Manager
+61 3 9292 8888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Christchurch, New Zealand
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 24, 2013 via mobile

Staying at the Crown was an experience. We went during the Aussie millions Poker tournament and the place was quite busy.

The hotel was beautiful and large with lots of things going on. The hotel is attached to the casino and within the Crown complex there is a small shopping mall, food court with reasonably priced food and a games arcade (handy with my kids). Also in a fine day it was nice to walk outside by the river and get some fresh air.

There are some nightclubs attached to the crown complex so it can get quite loud during the weekends at night on the ground floor.

Overall we had a great time and would love to visit again without the kids in order to enjoy that was on offer.

  • Stayed January 2013
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, July 3, 2013
Thank you for your review.

It sounds like you managed to experience quite a bit on your recent stay in Melbourne.
We are very pleased that you found the facilities within the complex to your liking.

We look forward to seeing you next time!

Kind regards,

Harley Moraitis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geelong Bellarine, Australia
Level Contributor
44 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 stars Reviewed June 24, 2013

We love staying at Crown Metropol. The rooms are nice and you are within easy walking distance to shops and entertainment. We take the kids scooters and always find plenty to do. We go to bowling, IMAX, ride on the trams, shop at Crown and walk along the Yarra . The kids love watching the flames in front of Crown at night, on the hour. Make sure you make the most of the pool, spa, sauna and Bar 28.

  • Stayed June 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, July 3, 2013
Thank you for your review.

It was lovely to read you had a fantastic family getaway.
There is definitely quite a bit to do within and around Crown, and it sounds like you made the most of it.

We look forward to welcoming you back in the not too distant future.

Kind regards,

Harley Moraitis
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crown Metropol Melbourne

Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Melbourne
#18 Romantic Hotel in Melbourne
#19 Luxury Hotel in Melbourne
#24 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crown Metropol Melbourne 5*
Number of rooms: 658
Official Description (provided by the hotel):
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life.- Winner of the Luxury Accommodation award at the RACV 2011 Victorian Tourism Awards. ... more   less 
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Also Known As:
Crown Metropol Hotel Melbourne

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