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“Great service, good rooms and excellent views” 4 of 5 stars
Review of Crown Metropol Melbourne

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Crown Metropol Melbourne
5.0 of 5 Hotel   |   8 Whiteman St, Melbourne, Victoria 3006, Australia   |  
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Ranked #21 of 172 Hotels in Melbourne
Certificate of Excellence 2014
Melbourne
Top Contributor
54 reviews 54 reviews
35 hotel reviews
Reviews in 25 cities Reviews in 25 cities
28 helpful votes 28 helpful votes
“Great service, good rooms and excellent views”
4 of 5 stars Reviewed March 27, 2013

Stayed twice during March, the staff are very helpful with great customer skills.
The hotel entrance is okay but it is very business driven, so the appearance is a bit stiff.
The rooms were nice with amazing views. Very clean rooms, nice amenities. Ipod connection!.
I found the light and phone system a bit complicated. Actually I was unable to work out the phone so I just use my own to call front desk.
Location is good, it is possible to cross to the Casino/shops etc without need to go outside of the hotel, there is a bridge connection between hotel and casino/shops/restaurants etc.

If you wish to catch public transport to the city centre, there is a tram stop on the corner just few metres away. Just remember that you need a myki which you can not buy in the tram.

Room Tip: Try to get a corner room with views towards the city
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,128 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (536)
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English first
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed March 26, 2013 via mobile

I stayed in this hotel with two friends during the past weekend. It was an excellent choice. Rooms are spotless, service is friendly and professional and the location is great. You can walk to heaps of restaurants and shops. My only regret was that we didn't have long enough and should we return, will definitely stay there again.

  • Stayed March 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne
Senior Contributor
37 reviews 37 reviews
9 hotel reviews
Reviews in 8 cities Reviews in 8 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed March 26, 2013

I booked my wife in for an afternoon of treatment for her birthday, the service was great from the time i rang to arriving. Natasha was the girl that took my booking and greeted us on the day , she was really nice and polite. My wife totally enjoyed her treatments that we booked for her and said that the place was amazing, she will be back for treatment soon

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed March 26, 2013

My Husband and I stayed here for our Wedding Night and I have to say that the staff at Crown treated us immaculately. As soon as we arrived our bags were taken and by the time we were at our room they were their waiting. We have received complementary Champagne and Chocolates from Crown. My Husband and I would recommend this hotel to anyone as this is not our first stay. If you want something special at a reasonable price, I would recommend Crown Metropol to every one.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Darwin, Australia
Top Contributor
89 reviews 89 reviews
22 hotel reviews
Reviews in 31 cities Reviews in 31 cities
52 helpful votes 52 helpful votes
4 of 5 stars Reviewed March 26, 2013

What I loved about the Crown Metropol was the location and the ease of getting around. Southbank is an awesome area with the Docklands dotted with great restaurants, bars and some cool but expensive shopping.
The room was outstanding,clean, comfortable, unique, quiet and came with a great view.
Staff throughout our stay were fantastic and extremely helpful.
We needed to stay an extra night and a staff member by the name of Morgan went above and beyond to keep us in our current room!! Champ she was!
If you love long walks, gambling, entertainment of numerous styles then stay here.
The South Melbourne Markets not far either which is a bonus for some.
Our stay came a bit unstuck when we checked out and we came across the only rude unprofessional staff member there. Complained our credit card was too hard for her to read and when I asked her to call me a taxi to the airport, for the second time, she said i'm best of walking out on to the streets to find one.
I am not usually negative to the venues I review but this did make me think twice about staying there again.
But hey, good staff are sometimes hard to find.

Room Tip: go Online to grab a great deal or two
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  • Stayed March 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HarleyMoraitis, General Manager at Crown Metropol Melbourne, responded to this review, April 2, 2013
Thank you for your review.

It is lovely to read that in the majority the team took such great care of you. I have passed on my personal thanks to Morgan, who is one of our star performers!

I would like to offer my apologies however in regards to the staff member you spoke to on your departure. I would appreciate the time to discuss this further with you, as this is by no means the expectation of any team member.

Once again, thank you for taking the time to write the review and hopefully I get to speak with you soon.

Kind regards,

Harley Moraitis
General Manager
Crown Metropol
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
Senior Contributor
46 reviews 46 reviews
43 hotel reviews
Reviews in 27 cities Reviews in 27 cities
29 helpful votes 29 helpful votes
5 of 5 stars Reviewed March 26, 2013

Everything about Crown Metropol was perfect. Close to the CBD and Crown Casino and you are able to walk through the complex to the function rooms and gambling all under cover. We enjoyed a very nice cooked breakfast and would loved to have stayed longer to enjoy the sensational pool on the 27th floor. The staff were particularly friendly and we will definitely go back to Crown Metropol Melbourne.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
1 review
4 of 5 stars Reviewed March 25, 2013

I stayed for two nights for work and it was great. The room was lovely and all the little extra's made it a step above the rest - the view isnt great over the carpark but your right in the middle of the city and not paying for a room with a view. Everything was slick and smooth for me

  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Metropol Melbourne

Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Melbourne
#10 Spa Hotel in Melbourne
#17 Romantic Hotel in Melbourne
#21 Luxury Hotel in Melbourne
#28 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crown Metropol Melbourne 5*
Number of rooms: 658
Official Description (provided by the hotel):
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life.- Winner of the Luxury Accommodation award at the RACV 2011 Victorian Tourism Awards. ... more   less 
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Also Known As:
Crown Metropol Hotel Melbourne

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