Stayed here for our wedding anniversary and we were welcomed back,this is our third visit,like old friends. The hotel agent was kind enough to upgrade us to a room with a beautiful view over Melbourne. Champagne and chocolates were also sent to our room which was a nice touch.
The room was very comfortable but thought that charging for internet connection was a bit rough.
The club on level 28 is really good and the welcome we got from Johnson one of the staff was lovely. The breakfast in the club is outstanding. The only thing the club need to do is to enforce a dress standard. People walking in after 5pm with towels wrapped around them is hardly acceptable.The pool area although lovely is a waste of time as it resembles kindergarten playtime and not a place to relax. Having said that we will return as we like the location,the friendly staff and the club

The Crown Metropol is part of the Crown Complex in Melbourne. It is a beautiful hotel with all the amentities you would expect at a 5* property. The room was spacious, modern, well maintained and clean. The bed was king size and comfy, The curtains opened with a remote control - nice touch!
We chose to breakfast in Mr Hive kitchen & bar each morning where you could choose a simple brekky and coffee at a resaonable price in a lovely atmosphere. Instead of spending $30 plus (each) at the buffet we spent $30 for coffee and a great bacon and egg sandwich each.
We loved the whole complex - great restaurants and bars everywhere and a 10 minute walk into the city mall and shopping.
We took advantage of the pool on level 27. A great space to relax and a large infinity pool that overlooked Melbourne.
This was a great stay and I will definitely stay again.

I found this hotel functional, professional but charmless. And in some ways infuriating - for example valet parking is $50 whereas at Crown Promenade, run by the same company and using the same carpark, 250m down the road in the same complex, its $35. Do management think that customers don't notice this and don't feel ripped off?

Staff were fine without being good, room good without being great, pool area attractive but hot and sticky so not refreshing, no bath but a shower with poor water flow. The fine touches that you expect at this pricepoint are missing.

The hotel is very convenient for the myriad of things that go on at Crown complex and the southern side of the CBD. But there are great, not just OK, hotels in Melbourne for the same money.

Location was great as it was away from the casino just enough. Room was very quite,comfortable and beautifully designed.
Check in very helpful. Massage at Their Health Spa was top notch and well priced in a relaxing setting. Gym great and enough equipment suitable for most people (not Arnie!).
The pool looks fantastic but spoilt by too many screaming kids. No kid free times to attend, so it was disappointing that you get away from your own kids to be flustered by another's kid. Too noisy and this ruined the atmosphere compared to their promo image.