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“Small Issue Otherwise Perfect” 5 of 5 stars
Review of Crown Metropol Melbourne

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Crown Metropol Melbourne
5.0 of 5 Hotel   |   8 Whiteman St, Melbourne, Victoria 3006, Australia   |  
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Ranked #19 of 158 Hotels in Melbourne
Certificate of Excellence
Melbourne
Level Contributor
45 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Small Issue Otherwise Perfect”
5 of 5 stars Reviewed February 14, 2013

We had a level 26 room with an excellent city view. I was a little let down with the curtains, fully open and they were covering a third of the windows and great view. It took 2 trips for the handy man to part fix the issue, still with about a quarter of the window space covered. There seemed to be numerous points on the track that weren't right and hence the issue.

Otherwise it was a perfect stay. Check in and out were very fast. Valet was faster than I could have imagined. Bags arrived and left the room very quick. The pool view is spectacular, the actual pool area though was very hot, stuffy and humid. Level 28 lounge and bar is perfect and breakfast there was equally among the best I've had. Plenty of choice and hot dishes that were hot.

Location is great and it's a seamless walk into Crown and Southbank. We stayed on a Fri night and rates were okay, not great but okay. Lookout for Sat rates though, they are ridiculously inflated.

Room Tip: The higher the better. I suspect lower levels may look at walls and carparks.
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  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,354 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (594)
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Melbourne
Level Contributor
60 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
4 of 5 stars Reviewed February 14, 2013

First and foremost, some of you might've read my last review about another Crown hotel. Just fior fun, I checked to see whether the management's offer to patch thing up was available... nothing on record. So it was either a fob off or Crown's own systems aren't linked.

Anyway, going forward... and I have to say... Metropol... well done team. A marked improvement to the pathetic performance I got from the other Crown hotel. There were things that still irked me about their relatively minor.

The room, it's modern, then again though it's a new hotel. Having said that though, the maintenance teams can pick up their game a little since I can pick a few basic flaws but it's nothing major (I've seen worst at other high price hotels). The room was a decent size and generally quite comfortable. Of the room itself, the only that really irked me, and I can't really think why, were the pillows. Its weird. I had a nice view of the bay (which i preferred anyway).

Of the hotel itself, the pool area's nice and in many ways, it's better situated then the other two thats right near the river. Why? Cause its away from the booze hounds, gambling crowds and the general public. Most won't stick around that area so there's a nicer feel to the place. The pool, as pointed out, is great and it's got a decent gym.

Staff did good and it was the standard that I demanded from a hotel of this caliber. Even when they're under the pump, staff worked well as a team. It's like there's actually some sort of leadership running the place as opposed to Fawlty Towers across the road. Well done team.

The only thing I'll say is that we stayed with our twin babies and on the second night, they loved the room. There was a dispute about the cot hire but that's hopefully being worked out. I'll let you know if otherwise

Room Tip: High floors, get the most out of the view
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  • Stayed February 2013, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Auckland, Auckland, New Zealand
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 stars Reviewed February 10, 2013

Great place to stay. Great service and great, huge rooms!

Check-in was effortless, as was check-out. Less than 2 mins at each end!

Pool is excellent! A must do!!

Recommend the bar on level 28 as well!

Only downside (if that) is that it is a little walk away from Flinders St and the main CBD. As someone who generally stays in the main CBD this was a little bit troublesome. However, as the hotel is connected to the main Crown complex there are always things to look at on the walk!

Breakfast was good and includes speciality coffees! There was a large spread and an egg bar. Plenty of staff on hand to help!

  • Stayed February 2013, traveled on business
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
120 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
4 of 5 stars Reviewed February 8, 2013

The highlight of this hotel is the infinity pool on level 27. Get up early for a morning swim and watch sun rise over Melbourne as you do. The rooms and amenities are lovely although a few over a car park is not so great. Breakfast at Mr Hive's on level one is a particularly nice hotel breakfast but is also particularly expensive at $37.50.

Room Tip: Make sure you ask for a room with a King bed (also giving you a lovely daybed) and not two doubles u...
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Stayed February 2013, traveled on business
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Toronto
Level Contributor
18 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
5 of 5 stars Reviewed February 7, 2013

My husband and I stayed at the Crown Metropol on the second partof our honeymoon and were absolutely thrilled with our choice. We arrived quite late on a Sunday night and were greeted by the most friendly front desk staff. Although busy due to the Australian Open, we were upgraded after mentioning our honeymoon. Check-in was a breeze and our bags were promptly brought up to our room by the bellman. Our room was incredibly modern, clean and spacious, with a massive bathroom with all of the amenities one could need.
The entire hotel/casino complex is just unbelievable - very modern, new and filled with buzz. Access to the amazing restaurants makes it hard to venture out into the city - you could spend your entire holiday here without even leaving the grounds. The rooftop pool is a treat and should be enjoyed even for an hour or so. The rooftop bar has fantastic views but closes a bit early - 11:00 am during the Australian Open? Should have been later, but there is always a spot to grab a drink nearby.
I would recommend this hotel to anyone looking for a modern hotel in Melbourne with great access to amazing restaurants, shops and gaming.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
melbourne
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed February 7, 2013

We had a one night stay at this hotel and throughout enjoyed it. The hotel is modern and spacious. We found the location was perfect for restaurants and shopping. The spa area is lovely and we ended up spending allot of time relaxing by the pool. We will most definitely return to this hotel.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
68 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 stars Reviewed February 5, 2013

Great Modern Hotel in a good location - easy access to the Casino complex, and South Wharf/Exhibition Centre, and Southbank is a short walk away - CBD is a bit further away but trams are easy enough to catch. Service was excellent and the hotel was quiet when we stayed there. Head further away from the Casino complex to get cheaper meals - Melbourne food is good quality and reasonably priced, however outlets in the Casino complex are generally more expensive. Rooms were all very clean.

  • Stayed June 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Crown Metropol Melbourne

Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Business Hotel in Melbourne
#17 Romantic Hotel in Melbourne
#19 Luxury Hotel in Melbourne
#21 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crown Metropol Melbourne 5*
Number of rooms: 658
Official Description (provided by the hotel):
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life.- Winner of the Luxury Accommodation award at the RACV 2011 Victorian Tourism Awards. ... more   less 
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Also Known As:
Crown Metropol Hotel Melbourne

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