Stayed for 3 nights during Australian Open with my daughter. On 24th floor - great views of the city. Used 28th for breakfast - good selection and good coffee. Rooms very spacious and clean and beds comfortable. Staff on the whole friendly. Location great with everything you need within walking distance in the Crown complex and some lovely walks along the rive. A couple of letdowns. No bath - surprising given that space is not a problem in this location. Mattresses have stitched in plastic sheets on them - not good in 25 plus heat at night. Staff did turn the mattress when i asked though. Glass see through doors to toilet and shower. Their own complementary toiletries - at these room prices they could provide something a little more up market. Pool and gym closed at 9pm - definitely too early - should be 10pm at least. Also staff in bar on 28th were somewhat snooty about giving complementary drinks until 7pm - went up twice at 6.45 and told they were not available and had to specifically ask for the complementary drinks menu. So, could have been an excellent but a good hotel nonetheless.

I recently stayed at the Metropol with my partner to celebrate our 3 year anniversary and also for business. We stay here many times throughout the year, for birthdays etc.

I went online to make my booking directly through the site and informed the staff that we were there for a special occasion. I also asked if we could be put in a room with a nice view. To be honest, I did shop around first, checking out the Langham and Hyatt, but I really enjoy the Crown complex so decided to go with Metropol again. I had experienced good quality service here in the past.

After waiting about 15 mins to check in (peak hour so understandable) I grabbed my card and went to my room. As soon as I got out of the lift on the 12th floor, a horrible musty smell overwhelmed me. I don't know if they had a flood or just a damp floor but there were dehumidifiers around the hallway. I opened the door to the room...and discovered the amazing views...of a concrete carpark. I decided to close the blinds to block it off and found the plastic rod used to close them had in fact been broken and left on the floor.

The bathroom had no amenities apart from the soap and shampoo, and it was really a big let down from the previous times we have stayed there.

When my partner got to the room, we decided to go to the pool, leaving my card in the room and he took his. After a swim we came back to the room only to find his card didn't open the door. We asked a staff member who was walking past who looked at us like we were disturbing her and said she couldn't help up and we need to go downstairs. I waited at the door while he went down stairs. 10 mins passed while I'm standing at the door looking like an idiot and about 5 staff members walked past not even asking if I needed help. He finally arrived with security and let us in.

We did receive some complimentary champagne which was a great surprise...but it was hard to say 'cheers' to our anniversary and sit down together when there were both little kids running up and down the hallway screaming and a bridal party playing loud music next door.

Was considering re-booking to celebrate our anniversary this weekend...but perhaps at the Langham where I hear you receive the luxury that you pay for. Really disappointed.

Beautiful hotel, in an easy to access location. Rooms are exceptionally spacious, with fantastic views. Beds are so comfortable. Mr Hive Kitchen serves food that delights the taste buds. Loved the whole experience. The staff are very friendly. Bell service is the best I have experienced. DFO is a short walk from the hotel, and there are several well known restaurants in the Crowne complex, including Rock Pool (one of my favorites). Beware, you may bump into someone more famous than you:-)

Great Hotel if you got it at a discounted rate. The pool area is nice but packed with kids. There was sand at the bottom making it uncomfortable to stand up. Closes at 9. Should close at 10. In a week, we took full advantage of the room service. Ordered pretty much everything on the menu (there wasn't a great choice). It was expensive and by the end of the week, our portions were virtually halved making us hungry after paying $171 for a dinner. Breakfasts were fantastic though with a bigger option for food. The gym was sensational. The air con/heating was great. Wouldn't advise to stay in a room which overlooks the carpark. Our interconnected room didn't have a bath making it awkward with small kids. Beautiful balinese look theme throughout making decor look beautiful but the beds were terribly hard. All in all, an uncomfortable stay but surrounded by beautiful decor.