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Crown Metropol Melbourne: Traveler Reviews

5.0 of 5
8 Whiteman St, Melbourne, Victoria 3006, Australia
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Crown Metropol Melbourne
Ranked #21 of 195 hotels in Melbourne
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972 reviews from our community

Traveler rating
    495
    319
    101
    36
    21
See reviews for
Families
139
 
Couples
400
 
Solo
47
 
Business
223
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Very impressive”
4 of 5 stars Reviewed December 9, 2012

We were lucky enough to stay in one of Crown Metropol's 'Loft Rooms' as a present for my wife going on maternity leave. The room itself was simply sumptuous, and as you would expect from a newly-built hotel all the fittings and fixtures are first-class.

The bags took a long time to come up to the room - about 45 mins. But we didn't mind that too much.

We had access to Level 28 for the drinks & canapes in the evening, but there were a couple of disappointments - firstly we were challenged on the way in by the concierge because we had our 10-month old son in a stroller with us and apparently no under-18s are allowed in the area after a certain time - fair enough but he was 10 months old and we weren't planning on serving him champagne! The second let-down was the 'canapes' which basically consisted of some bread with dips. We got one serve and had to ask for some more. Nice enough but not really the selection of canapes that was advertised.

We dined at Mr Hive restaurant downstairs which was fairly good. However there is such a lot of choice in that area we probably should have gone out and eaten somewhere else along Southbank.

Overall though a very nice stay.

  • Stayed November 2012, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask jessicaandtimothy about Crown Metropol Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
4 reviews 4 reviews
4 hotel reviews
Reviews in 3 cities Reviews in 3 cities
“Heaven.”
5 of 5 stars Reviewed December 9, 2012

The Metropol is a dream.
Modern, chic, gorgeous. I was lucky enough to get access to the lounge on 28- what a view!
Great location, close to everything (try to avoid the casino if possible).
Breakfast was delicious.
Plus the best hotel pool ever!

  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask MLBMelbourne about Crown Metropol Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria
Senior Contributor
44 reviews 44 reviews
5 hotel reviews
Reviews in 19 cities Reviews in 19 cities
33 helpful votes 33 helpful votes
“Everything you could ask for”
4 of 5 stars Reviewed December 8, 2012

I had the delight of staying here again. We had a corner room which was lovely with the full height windows on two sides. Was classed 'city view' - well, we had a view of the local buildings and mostly the carpark next door. But it was still nice to have such a light open feeling room. The location is just perfect. A short stroll, through buildings, road overpasses and the casino to reach our riverfront restaurant. A night cap at a bar and then a stroll back. Our deal including valet parking - really nice with friendly service and a late check out. Although normal check out is 11am anyway!
Look for deals on websites as ours was just AU$200 for the night with the valet parking and late check out. A 'normal' room rate is about $450. Make sure you look around.
The pool area with its indoor decking area for lounging poolside is just luxury at its best. Make sure to pack your bathers.
Some packages include breakfast, ours didn't, but there are about 30 places within a five minute walk to get breakfast, so we managed quite well.
Room was spotless. Service was efficient and friendly. Amenities were ample. Not much more you could ask for!

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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See 2 more reviews by indiweb for Melbourne
Ask indiweb about Crown Metropol Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
“Great hotel and location, but the service...”
5 of 5 stars Reviewed December 7, 2012

Stayed in November for 2 nights. I arrived during the day and the reception staff were fantastic. The room is really clean and the bed so very comfortable. The shower and toilet stalls seem a little clinical to me but clean and functional. Had a great view and it is so easy to get into the city centre. Swimming pool was amazing and the gym well equipped. Walking distance to the Direct Factory Outlet. The hotel is connected to the casino and cinema.

The night staff I found a little bit indifferent. While waiting to be served at the front desk, they just kept doing their paperwork without looking up to acknowledge me. When I was returning back to the hotel at night, my hands full of bags, the entrance was closed (for security purposes, I believe) but there was no one there to let me know how to get back in until a couple more hotel guests started to pile up at the entrance did a valet come out and help us.

I had called for more instant coffee to be sent up to my room, which I had thought was complimentary but was charged AUD 8 when it was time for me to checkout. The least they could do was inform me of the charges when I made the request. I pointed this out to the lady at reception and she didn't really explain or apologise... just told me I had to pay since I had already received it. Walking distance to a convenience store so don't request for toothbrushes or more tea they will charge you extra! I just couldn't believe it for the price I pay for the room.

Overall, I am happy with the room and location.

  • Stayed November 2012, traveled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask LilaAngel about Crown Metropol Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
“Location Melbourne... This is perfect!!”
4 of 5 stars Reviewed December 7, 2012

On arrival the valet staff are great, friendly and informative. The foyer upon entry is grand to say the least. Check in staff are also friendly and very informative. Rooms are exceptionally clean and well serviced, open planned very well with viewable bathroom from the main living space if that's the sort of thing you like.... we opened it up and loved it!!! The only real critique is when up against fully self contained apartments like the Quay West for example.... Value for money doesn't quite cut it. Small space and no balcony etc.... When location is the same, value for money should be somewhat a bit more competitive I believe. Regardless of 'Hotel Vs Apartments'

  • Stayed November 2012
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Snakebite_1179 about Crown Metropol Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Metropol Melbourne

Also Known As:
Crown Metropol Hotel Melbourne
Crown Metropol Hotel
Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Center Fitness Center Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Family Hotels in Melbourne
#14 Romantic Hotels in Melbourne
#15 Business Hotels in Melbourne
#18 Luxury Hotels in Melbourne
Price Range: $$$
Hotel Class:5 star (5*)
Official Description (provided by the hotel):
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life.- Winner of the Luxury Accommodation award at the RACV 2011 Victorian Tourism Awards. ... more   less 
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