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“Modern big hotel” 4 of 5 stars
Review of Crown Metropol Melbourne

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Crown Metropol Melbourne
5.0 of 5 Hotel   |   8 Whiteman St, Melbourne, Victoria 3006, Australia   |  
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Ranked #20 of 158 Hotels in Melbourne
Certificate of Excellence
Singapore, Singapore
Level Contributor
72 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Modern big hotel”
4 of 5 stars Reviewed September 22, 2012

This hotel is part of the Crown Entertainment Complex which is huge and all interlinked by aerial walkways to Crown Promenade Hotel and of course the Casino.However the hotel is situated behind the other 2 buildings so if you wanted to walk to downtown its a bit further away approximately 20mins walk.
Lobby was huge and decor was grey and black with a sweeping staircase which made the lobby rather dark and dim.I only had contact with the receptionist during my stay so cant comment much on their service.Not much conversation took place between us except "your room is" .....and thats it.
Corridors were again dim as the decor continued to be greyish and black.But once inside the room..it was very stylish.Big spacious area with a comfortable bed with plenty of pillows, desk and a lounger against the window.The bathroom was very big and had a long counter top which i liked as i could place my toiletries.Separate toilet and shower also of good size.Decor was very modern.Usual amenities inside the closet ironing board bathrobe and slippers.Nice coffee and unusual tea selections(not your regular Liptons teabags).Aircon was very strong but worked well and most importantly..quiet.
As usual the internet rate was ridiculously high at $25AUD per 24hours and with a cap of 1MB...thereafter which u had to pay with your kidney.
Not a bad hotel and certainly not an outstanding hotel.For location wise i prefer The Crown Promenade but for the rooms Metropol is way better.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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2,415 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (606)
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English first
Eastlake, Ohio
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 stars Reviewed September 21, 2012

The Crown Metropol overcharged me for an international telephone call. They charged me $5/minute. The hotel in Sydney charged me $2/minute for the same call, same time of day, to the same telephone number.

The Crown Metropol also tried to overcharge a friend of mine who stayed in the hotel at the same time as I did. They tried to double charge him for breakfast.

I advise that you find somewhere else to stay.

  • Stayed May 2012, traveled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Level Contributor
21 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed September 20, 2012

This place makes you feel like a millionaire.

Great rooms, amazing view, the foyer is fantastic too.

Its a basic 5 star hotel, it has everything you want and didnt realise you did. Its attached to the rest of the Crown "theme park" which never sleeps so you can be entertained 24/7.

I didnt see the gym or pool, but I did try and go to the day spa but it was booked out 2 weeks in advance? which is a shame - perhaps if they kept the day spa for guests only, then it wouldnt be so booked out.

My only gripe is the distance from the centre of Melb, but that goes for the whole of Crown. Its its own city, but i like being closer to the cocktail bars.

  • Stayed February 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Melbourne, Australia
Level Contributor
116 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 124 helpful votes
4 of 5 stars Reviewed September 19, 2012

For anyone who has stayed on the Vegas strip you will feel at home at the Crown Metropol. The internal decor is dark and moody and the rooms are spacious with a nice open feel, using sliding shutters between the bedroom and bath area. The beds are soft and firm but you should consider bringing your own pillow if you suffer from kneck problems - all the pillows are too firm/large (but great for hugging if you are without a partner). The comlementary robes rank amongst the best in the World, soooooo soft and large enough for even the largest of us.
The staff are efficient and friendly, check in/ check out, valet parking and all the twiddly bits were faultless. I did not try the food in the hotel, there are just too many better choices on the South Bank, but the 28th floor bar is well worth a look in and has a smoking balcony if you can brave the weather.
And lastly the location - assuming you want more than access to the casino then there are closer hotels to the CBD but you can walk almost all the way to Fliders Street without having to go outside. And you are within 10 minutes walk of some of the finest dining in Melbourne (unless you like Italian in which case you are still better taking a cab to Lygon Street).
Worth a gamble.

  • Stayed October 2011, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Auckland, Auckland, New Zealand
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 stars Reviewed September 16, 2012

The Crown Metropol is a very nice hotel. Nice decor and very modern rooms. The swimming pool is amazing. Breakfast at the Club Room (known as '28') was pretty much standard hotel buffet selection, nothing special. But disappointing was happy hour at the club room. No nibble selection like most other hotel club rooms. There was limited bread and dip available on order. The venue itself is very nice with plenty of space to meet friends. And the bar staff are very nice. But for the cost of a few drinks the extra charge for the 'Club Rooms' is questionable.
Internet is a rip off costing an extra $25 per day per device! In this day and age most international business travellers have at least two devices between a smartphone, a tablet and a notebook. And if you are with a family then it's the same problem.
And the parting impression.....a credit card surcharge......really? Why not just build it into the room charge? I hate being sprung with 'extra' charges when paying for things. People need to stop accepting these stupid surcharges. Not good customer relations if you ask me.
Overall I'd say the Crown Metropol is a nice hotel. Shame about the extras.

  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
1 review
5 of 5 stars Reviewed September 13, 2012

Fabulous service, excellent rooms, gorgeous facilities and close to everything you need! It was the perfect venue for a girls trip, made evenmore special by the superior service at the Metropol. Thank you, thank you, thank you!

Room Tip: All rooms are great, you won't be disappointed!
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  • Stayed September 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
Level Contributor
44 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
4 of 5 stars Reviewed September 13, 2012

We stayed at the crown for 4 nights and as one would expect with 5 stars the service did not let down. They went out of the way to bubble wrap an antique lamp which I purchased and that made is easier to carry it back home in one piece. The rooms are nice and spacious and the breakfast was good too. A must not miss is the swimming pool on the 27th floor of the building. Spectacular views from tom while chilling out in the pool.

  • Stayed September 2012, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Crown Metropol Melbourne

Address: 8 Whiteman St, Melbourne, Victoria 3006, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Business Hotel in Melbourne
#19 Romantic Hotel in Melbourne
#20 Luxury Hotel in Melbourne
#20 Family Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Crown Metropol Melbourne 5*
Number of rooms: 658
Official Description (provided by the hotel):
Experience contemporary luxury in its purest form at Melbourne's Crown Metropol hotel.Your senses will be heightened with the many special touches that make every stay both relaxing and memorable. From the moment you take in the hotel's elegant form and enter the uniquely designed reception area, you will feel a sense of peace and calm that makes every visit to Crown Metropol a welcome escape from day-to-day life.- Winner of the Luxury Accommodation award at the RACV 2011 Victorian Tourism Awards. ... more   less 
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Also Known As:
Crown Metropol Hotel Melbourne

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