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“Melbourne Weekend” 5 of 5 stars
Review of Art Series - The Olsen

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Art Series - The Olsen
5.0 of 5 Hotel   |   637 - 641 Chapel Street | South Yarra, Melbourne, Victoria 3141, Australia (South Yarra)   |  
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Ranked #19 of 171 Hotels in Melbourne
Coolum Beach, Australia
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Melbourne Weekend”
5 of 5 stars Reviewed November 7, 2013

Excellent location in a very stylish hotel. Olsen prints throughout the hotel were "fun". We had a studio apartment with a giraffe glass panel into the bathroom. Our room was near the lift but it was quiet and the luxury bed was very comfortable. The hotel's location close to Toorak Road made it very easy to catch trams, trains and taxis. The restaurants were great and the staff were very accommodating to allow us a table to meet our business acquaintances.

  • Stayed August 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Chief Concierge at Art Series - The Olsen, responded to this review, November 10, 2013
Dear Diane,

We are delighted to hear that you enjoyed your stay with us here at The Olsen hotel! We have some amazing shopping and restaurant options around the hotel.

It’s the attention to detail in all of our rooms that we hope all guests enjoy, from our custom made beds to the hand selected books on Australian Artwork and the fantastic Art of John Olsen (which is available for sale!).

We look forward to seeing you again at [The Olsen]
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968 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (203)
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English first
Melbourne, Australia
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
14 helpful votes 14 helpful votes
3 of 5 stars Reviewed November 3, 2013

Expectations were high however felt extremely let down!

We stayed at The Olsen in October, 2013. We had a Red Balloon voucher and used it for one night accommodation and breakfast.

We had stayed at The Cullen and a few friends had stayed at The Olsen previously. We were impressed in the past so our expectations were high. Unfortunately this time around we were not impressed and in the end we could not wait to get home!

Before I continue with the review, I have to make the point that the staff were fantastic at the reception. Every issue and problem we had and told them about was resolved immediately. They were friendly, apologetic and courteous. For this I could not fault them and appreciated the effort they went to in an attempt to improve our stay. Unfortunately it is not all about the customer service. It helped make it less of a disaster and I commend them for that, but overall we were disappointed.

Below I will list all the issues we had with a small comment for each.

There were no tissues in the room. Normally you would find a box of tissues in the main room or in the bathroom. We looked everywhere. Every cupboard and every draw. Nothing. Trivial I know but this is a simple thing and it’s the little things that count.

The balcony had a small table and two wicker chairs. One of the chairs had a piece of broken glass wedged between the woven material in the seat. Had I not seen it before sitting down it would not have been a nice experience. I removed the piece of glass and it was a few centimetres long. While on the topic of the balcony, it was full of cigarette butts. Perhaps from a previous occupant? The cleaners need to pay more attention and take more care when assessing the cleanliness of the room and ensure this is not limited to only the room.

Again on the topic of cleanliness, the room was full of long, blonde hair. On the bed, all over the bathroom, and on the carpet. The carpet I understand as it is hard to see. The bed and the bathroom were obvious and disgusting. The last thing I want to do is sleep on a bed with someone else’s hair on it. Likewise for the bathroom. It makes you wonder how much effort and time actually went into the cleaning of the room.
The shower was dirty and looked like it had not been cleaned well for a long time and the build of grime had started to show. I am not sure how or when it was last cleaned properly however we did not want to use it. We left without using it and showered at home. Luckily it was an overnight stay and this was possible. Had it been longer it would have been quite upsetting and disappointing.

The mini bar in the kitchenette had a peanut packet already open, half full and spilt onto kitchenette. I called and asked for it to be removed and replaced. They claimed that I opened and ate it and wanted a new bag. One thing you don’t do is accuse your customers!

The bed is important. You probably spend more time there in the room than anywhere else. The doona had no cover. It was simply a sheet, doona and then sheet. Doonas are not pretty. They are meant to keep you warm. A simple cover which is the standard for every bed one would have thought was not there. I don’t think I have ever seen a doona without a cover.

Hanging on the door knob on the inside was a breakfast menu. You fill it out and hang it outside your room door by a certain time to order breakfast in your room. The one in our room was already filled out by a previous guest and dated June 2013, four months prior.

We had breakfast at Spoon Bill. The food was really nice and I was impressed. I had the corn and zucchini fritters with poached egg. One of the nicest breakfasts I have ever had. The coffee was terrible though. The food took a while to come out but it was worth the wait it was that nice. One thing that stood out and the impression that is left with me was the staff. They were not friendly and seemed like they didn’t want to be there. The last thing you want when dining somewhere is the moody staff.

Finally at check out, the person at reception tried to charge me for the room and the breakfast despite using a Red Balloon voucher when checking in which included the room and breakfast as part of the package. They asked me for the voucher which I gave them when checking in. They eventually found it and corrected the bill.

After all that, we were charged an additional fee because when we checked in we asked for a room with a balcony. I was happy to pay for that since the voucher did not include this type of room as it was an upgrade; however after everything that we experienced you would think it would be waived.

It was time to go home and we asked for our car from valet. I was given a parking ticket and told where to collect my car from. Dude…where’s my car?!?!?! You parked in valet; you bring it back to me! I told the staff member at reception that it was in valet and another staff member kindly brought it to the front of the hotel.

Once again I need to stress that despite all the issues and the disappointment of the experience, the staff were friendly and did make attempts to improve our stay. Just a few lessons that need to be learnt and management should focus on these to ensure that every customer is not only a satisfied one, but also a return one.

Perhaps rather than 8 art books in the room, concentrate and focus on a clean room, then all the little gimmicks and extras can come.

  • Stayed October 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Chief Concierge at Art Series - The Olsen, responded to this review, November 10, 2013
Thank you for taking the time in writing an informative review about your recent experience whilst staying with us at the Olsen Hotel. Our hotel General Manager, Mr Lee Davey, would like you to contact him, to discuss your comments further.

We look forward to speaking with you soon.
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Sydney
1 review
5 of 5 stars Reviewed October 29, 2013 via mobile

We have just returned from a week in Melbourne staying at The Olsen and have to say that it was definitely the highlight of our trip. The staff at The Olsen were so very helpful - providing us with great local recommendations and ensuring we were always comfortable. The room was a great size and the location was perfect! Only a stroll away from Richmond and right next door to the fashion strip on Chapel St. The hotel also provides a great service whereby guests are able to hire smart cars for a couple of hours or even the entire day. We will definitely be booking The Olsen for our next stay.

  • Stayed October 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Front Office Manager at Art Series - The Olsen, responded to this review, November 8, 2013
Dear Guest,
WOW - This is really exciting to hear!!! Our staff will love reading this review.
Thank you for sharing your experience.

We look forward to welcoming you back when you are next in Melbourne.

Warm regards,
Julie Dale
Hotel Management
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Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed October 27, 2013

Stayed in room 914. Balcony suite.
Very clean. Dream bed made for perfect night sleep. Friendly helpful staff.
Recommend room service from Spoonbill, we just had a beef burger but wow it was the best we had in a very long while.
Parking onsite is a little intense, very tight spaces.
Excellent location. Very happy with our stay.

Stayed October 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Front Office Manager at Art Series - The Olsen, responded to this review, November 8, 2013
Dear Guest,
Thank you for your lovely feedback and for taking the time to write about your stay.
Our Executive Chef, Russell, will be extremely pleased to hear you loved his Beef burger!
We look forward to welcoming you back again soon.
Warm regards,

Julie Dale
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
4 of 5 stars Reviewed October 23, 2013 credit card Amex Card Member Review

I love this hotel. It has such great rooms and it's close to most things in the city. Love the evo bath products and you can also purchase the art from the walls. The in room menu was lovely and they brought my food really quickly! I did however think the breakfast in the downstairs restaurant was a little average and the wait staff not entirely attentive and quite slow.

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Front Office Manager at Art Series - The Olsen, responded to this review, November 8, 2013
Dear Guest,
Thank you for writing a review about your stay with us at the Olsen. We are pleased to read it is your Fav hotel when staying in Melbourne.
I will certainly pass on your comments about Spoonbill to the Food and Beverage Manager. He would really like to hear this feedback, and certainly work on fixing this .Please feel free to contact direct, if you do wish to discuss this further.
We look forward to welcoming you back next time.

Warm regards,
Julie Dale
Hotel Management
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed October 23, 2013

I often stay at the Olsen for biz, love the artwork, ambiance and great place to stay outside of the city. The service can be a bit erratic, from excellent to diffident but generally the folk are really friendly and helpful. It's also close enough to the yarra to go for a morning run too :)

Stayed October 2013, traveled on business
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Front Office Manager at Art Series - The Olsen, responded to this review, November 8, 2013
Dear Guest,
Thank you for taking the time to write a review about your recent stay at the Olsen.
It sounds like you enjoyed your stay with us, and we do look forward to seeing you again, next time you are in Melbourne.
Warm regards,

Julie Dale
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bellerose, New York
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed October 21, 2013

The hotel had a clean, crisp feeling. It was really a lovely place to stay. They even upgraded us when we got there to a suite after we had booked a standard room. They were very accomodating. There is a parking garage that we used and had easy access to. It had 2 bedrooms, a living room, small kitchenette and balcony. The beds here are HEAVENLY, the sheets, pillows, and comforter are so nice I wanted to take them home. They have bikes and cars available to rent for an hour or a day. It was a good location in Yara, a couple minute walk to the train. Loved my stay.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paul R, Front Office Manager at Art Series - The Olsen, responded to this review, October 23, 2013
Dear Guest,
How lovely!!!! A upgrade to a suite. I am pleased that you had a wonderful stay and that you have written to us about your experience.
We look forward to welcoming you back again soon.

Warm regards,

Julie Dale
Hotel Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Art Series - The Olsen

Address: 637 - 641 Chapel Street | South Yarra, Melbourne, Victoria 3141, Australia
Phone Number:
Location: Australia > Victoria > Melbourne > South Yarra
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Spa Hotel in Melbourne
#10 Business Hotel in Melbourne
#17 Family Hotel in Melbourne
#19 Luxury Hotel in Melbourne
#21 Romantic Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Art Series - The Olsen 5*
Number of rooms: 229
Official Description (provided by the hotel):
Set on Melbourne’s prestigious Chapel Street, The Olsen Hotel offers travelers premier South Yarra accommodation with 229 elegant five-star suites that are infused with the lyrical works of revered Australian Landscape artist Dr John Olsen. Breathtaking mural and sculpture greet you on arrival and large prints adorn all hallways and suites. This boutique Melbourne hotel is complimented by a day spa and two delicious restaurants; you will be reveling in the Art of [Creature Comforts]. At The Olsen Hotel, one can sleep soundly on Art Series Signature bedding, plunge into the spectacular glass bottom pool with Chapel Street shoppers below, work out in our state-of-the-art gymnasium or step out for some retail therapy. These South Yarra accommodations offer plentiful natural light and are thoughtfully appointed with 42” flatscreen televisions, wireless internet access and complete kitchenettes.For a longer stay settle into an exclusive art inspired residential suite.Olsen is regarded as one of Australia’s greatest living painters and won the Archibald Prize in 2005 for his portrait Self Portrait Janus Faced.Experience Olsen’s charm, wit and passion for life. ... more   less 
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