A truely incredible hotel, excellent staff, amazing location and facilities. Made all the more enjoyable with the summer 3-night special offer and the "overstay you're welcome policy"- such a treat getting an extra night free !

Amazing staff, stunning rooms (great bed) and to top off our exceptional stay the Day Spa and pool! All staff were genuine, caring and looking to assist your stay in any way; making you feel welcome and at home. Thank you Jacquie for your outstanding personalised customer service from check in, to assisting us throughout our stay! We were so fortunate to receive the Overstay your welcome promotion for 2 nights (it turned our busy Melbourne visit, helping our daughter move, into a holiday! Thank you! It is just such an amazing offer and enabled us to spend a time on gorgeous Chapel Street and more time in the hotel! The breakfast was delicious with everything on offer and again the staff were so warm and friendly. The Norbu Day Spa and the staff Di and Lu Lu were so helpful and the treatment the best ever! As a beauty therapist I like to try treatments when I travel and my massage was the best in the most beautiful room! We will defiantly return and would highly recommend The Olsen.

I hate to write this review as overall I had a good time, but the fact that my legs are COVERED in flea bites is unfortunate and unacceptable.

The hotel has brown carpets in the rooms. They told me they have a no pet policy, so I am not sure what was biting me. I woke up with at least 8 or 9 bites all on my right leg and foot on morning 1 of a 3 night stay. I immediately thought fleas, but then wanted to give the benefit of the doubt and thought maybe it was mosquitoes as I slept with the balcony door open.

Day 2 the bite situation seemed the same, no more, no less, so I didnt take action or report it. I was also out of my room almost all day and evening that day, only being in my room briefly to sleep.

Day 3 as I was calling to request a copy of my bill, I realized I was absentmindedly scratching my left foot where I had 3 new bites during the short phone call to reception. I freaked out and realized it really was fleas in the carpet and went to front desk. They were very nice and embarrassed and gave me some anti-sting creme (intended for sunburn) and said they would report it to houskeeping, As I was checking out I just thought it important that this be fixed before someone else suffer.

This hotel was basically fine. New construction, everything in the room and the linens and bathrooms felt clean - no mould, no dust, fresh feeling in the room, good AC system even though I chose to sleep with fresh air and open my balcony door at night. The staff were all friendly and efficient. The mattress was too soft for me and caused me back pain on night one, so on night 2 they fixed it by having housekeeping put a board under the mattress - it worked really well and I was grateful and impressed by the simple but effective solution.

One inefficient thing was that I checked in on Saturday and then Sunday morning my room phone stopped working. There was no-one available from maintenence to fix it until Monday, but no-one told me this definitively, so instead I kept checking in with front desk who said they would try to reset it and then call me then they forgot to call me and were nicely apologetic but it was still really inconvenient. I physically went up and down from floor 11 to front desk whenever I needed to communicate with them, plus I had a dear friend in town also staying in the hotel on floor 14 and she couldn't reach me on the room phone and we were reduced to emailing which was inefficient and annoying (we both had US mobile phones). I understand technical glitches happen but I was not clear exactly how or by when it would be remedied and found myself chasing the desk about it and not having continuity between guest services members when shifts changed, so it basically felt like I reported the same thing 4 times over 2 days until it got resolved when someone just turned up in my room at 10am on Monday.

The roof is nice for lying out, they have yoga mats to lend you which is great, and a small gym. The roof desperately needs cleaning, the floor tile is white and really not clean. But otherwise it is a great space, sad it does not feel clean.

Overall it is a hotel where I would go back, it is just a shame that I think my room and perhaps only my room had fleas. My friend is an actor and she was upgraded to a Penthouse on the 14th floor and it was large and pleasant. My room on floor 11 (1114) was quite small but functional in design and layout and had a balcony and was quiet and pleasant also.

The Olsen is the nicest hotel I have stayed in, in Melbourne. I have traveled a lot overseas and so have very high standards. The lobby was lovely and well set out with lots of smiling faces. We stayed one night for New Years and straight off the bat was greeted by the very friendly Eddie who impressed us very much with his friendly attitude, so much so on checking out we left him a tip.

Our room was wonderful, well laid out and very pretty with a very comfortable bed. Both of us being trades people the only thing off was the uneven handles on the wardrobes. No biggy. The balcony was perfect for the midnight fireworks,

New Year's Eve we ate at the Spoonbill. I really loved the decor and was impressed up until the 50 minute wait for my partners medium rare steak and the rather disappointing answer from the waitress we received after asking 'How long will our steak be?' and being answered with 'Steak takes a long time to cook to get the flavours right.'.

Breakfast was good. Although after checking the night earlier what the go was with breakfast as an inclusion in our stay it caused a minor headache for us in the morning. Miscommunication is a joy. Thankfully Kate was good enough to sort it out for us leaving us happy.

I think I'd stay again.