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“I was expecting more” 3 of 5 stars
Review of Fraser Place Melbourne

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Fraser Place Melbourne
4.0 of 5 Condominium   |   19 Exploration Lane, Melbourne, Victoria 3000, Australia   |  
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Ranked #25 of 112 Specialty Lodging in Melbourne
Melbourne
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
“I was expecting more”
3 of 5 stars Reviewed February 20, 2013

I booked Fraser Place as I was looking for accommodation that offer a little more than the basic hotel room. The rooms are well presented with good facilities. The staff are friendly and helpful.

Cleaning of the room during my stay was very average. Towels that were left on the bathroom floor to be changed were put back on the towel rails instead of being replaced with clean ones. The sheets on the bed were not changed for the duration of my stay.

I booked this hotel as it had a kitchenette. I used this daily and again house keeping did not make any attempts to clean the area. I would have been happy to clean this myself but there were no products or cleaning equipment in the room to use to clean.

Breakfast was included in my room rate but after the first day I decided to make my own. There was a small selection of cereals and toast, the hot food was inedable.

As noted from other reviews the air conditioning is very noisy, too noisy to be left on overnight.

Overall for the price I did not find this hotel to great value for money.

  • Stayed February 2013, traveled on business
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, February 20, 2013
Thank-you for your feedback; I sincerely welcome your comments and am pleased you have provided us with an opportunity to improve in the areas of housekeeping and breakfast. I am concerned by your comments regarding the servicing of your apartment and will raise these with our Housekeeping Manager to identify how and why our service standards were not upheld; and ways in which we can ensure such oversights are not repeated. With regards to breakfast, I am happy to advise that as of the 4th March 2013 we will be introducing a limited, a-la-carte breakfast menu; this initiative is in direct response to similar feedback received previously from our guests. We hope this additional offering will improve guest satisfaction. I am pleased that there were aspects of your stay which you enjoyed; namely the presentation and facilities of our newly refurbished apartments, and the level of customer service demonstrated by our staff. I do hope we will have an opportunity to welcome you as our guest again when next visiting Melbourne.
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583 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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English first
Halesworth, United Kingdom
Top Contributor
124 reviews 124 reviews
60 hotel reviews
Reviews in 84 cities Reviews in 84 cities
60 helpful votes 60 helpful votes
5 of 5 stars Reviewed February 19, 2013

We stayed here for three days over a very hot summer weekend. The room we had was fully equipped with a kitchenette, bathroom, sitting area and a bedroom with a really comfortable king size bed. We were able to make our own meals and there was a splendid supermarket just down the road on Little Lonsdale Street near the Library. The reception was polite and efficient: the hotel was busy and our room on the 13th floor looking south west had a superb view over the city. The location was good but a bit out of the way for a good tram service but on the whole a faultless experience.

Room Tip: Room 1307 on the top floor - quiet and super view.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, February 19, 2013
Thank-you for your feedback; I am pleased you have shared your faultless stay with the TripAdvisor community and am happy to hear you had an enjoyable experience as our guest. As you mention the fully equipped kitchenette is very convenient, particularly when the supermarket and the Queen Victoria Market are only a short distance from Fraser Place Melbourne and that you enjoyed the view of the city from your Premier Studio. I hope to be able to welcome you back to stay with us again during your next visit to Melbourne.
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Top Contributor
236 reviews 236 reviews
59 hotel reviews
Reviews in 75 cities Reviews in 75 cities
155 helpful votes 155 helpful votes
4 of 5 stars Reviewed February 18, 2013

Overall I thought this was a great hotel with spacious rooms that were clean and reasonably quiet with regards to outdoor/street noise. Check in and check out was fast and efficient. We had a twin room (403 - comfortable beds) with a desk/table but only one chair, which forced us to have a relaxed breakfast in bed one morning. The bathroom has a frosted glass door with strategically placed decals which was enough to preserve our dignity, given that we were friends travelling together. The water pressure in the shower was good and the toiletries had a lovely fragrance.

My only issue was the volume of noise the airconditioner made. It looked like it should be ducted but it sounded as though there was a 1970s split system rattling/humming/groaning behind the vents. Unfortunately Melbourne was in the midst of a heatwave, so switching it off overnight was unbearable, but if the weather had been more pleasant we probably could have managed with the aircon switched off and the sliding door on the balcony open slightly. The positive was that the aircon did cool the room down efficiently so temperature-wise it was comfortable, it was simply the noise that prevented sleep.

  • Stayed February 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, February 19, 2013
Thank-you for taking the time to review Fraser Place Melbourne and sharing your experience with the wider TripAdvisor community. I am pleased that you found our beds comfortable and the bathroom amenities refreshing. As you mention the modern bathroom design with frosted glass & decal can take some getting used, particularly if travelling with a friend, however the design still offers complete privacy. I am thankful you have provided us with the opportunity to address the noisy air-conditioner in apartment 403. I have reported your concerns to our engineer whom is investigating how we can resolve the problem, or at least minimise the disturbance caused. Again, thank-you for your feedback; I hope we can welcome you back to be our guest during your next visit to Melboure.
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Emsworth, United Kingdom
Senior Reviewer
10 reviews 10 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
4 of 5 stars Reviewed February 16, 2013 via mobile

On a brief visit to Melbourne we found Fraser Place ticked all our boxes. It is conveniently located and we had a big room with a comfy bed. All sorts of useful items were included such as a kettle, fridge and toaster; even a hot plate and microwave with pans etc. which would be great if you were staying a bit longer. With only four rooms on each corridor disturbance is minimised. The place is clean, feels secure and is a useful base for the City. An ice machine in the building would be a useful addition.

Stayed February 2013, traveled as a couple
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FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, February 17, 2013
Thank-you for your review; I am pleased you had an enjoyable stay with us whilst in Melbourne recently and that you found our apartments well equipped and conveniently located. I hope to be able to welcome you back to stay with us again.
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Sydney, New South Wales, Australia
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
12 helpful votes 12 helpful votes
4 of 5 stars Reviewed February 9, 2013

Stayed at the standard room on level 6, had partial views of the city.

It was great value as it included breakfast, free wifi, late checkout and the location was very convenient, next to a lot of cafes/bars for a good price compared to some other hotels that are more expensive and not as good.

The room was nice and clean, the staff helpful, overall it was a good deal.

The only complaint I have is that the rooms are not sound proof so when people came and went I could hear everything outside my door! Then in the morning at 6am the garbage trucks or whatever they were you could hear from the balcony.. quite disruptive but that was only on a Wednesday I think. But other than that I was still feeling that it was great value place.

Also, it was around the corner from Miss Chu's which was the best lemongrass beef vermicilli that I highly recommend.

  • Stayed February 2013, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, February 10, 2013
Thank-you for your feedback; I am pleased you feel you received value for money during your stay with us. Unfortunately, given our central CBD location there can at times be some street noise; we are aware of this issue and always do our best to allocate apartments on the highest level possible to try to minimise disruption to our guests. We are always looking for ways in which to improve guest satisfaction and will make a note of your comments for future discussion. I am glad to hear you found the wonderful Miss Chu's - it is a very popular place for lunch amongst our team and the lemongrass beef is a fantastic choice. Thank-you again for your review, I hope to be able to welcome you back to stay with us when you are next in Melbourne.
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Sydney, Australia
Contributor
19 reviews 19 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
30 helpful votes 30 helpful votes
3 of 5 stars Reviewed February 7, 2013

Should be renamed 'House of the Slamming Doors'. All room entry doors are fitted with a cheap fire safety door closer that SLAMS the door shut whenever you open or close it with an almighty bang. This means that whenever the first person in your corridor gets up, that's when you're getting up too. Whenever the last person to arrive back at night comes in, that's when you're getting woken up.

The cheap motif continues throughout the interior. The rooms are tiny, and the bathroom looks like it was fitted as an afterthought. The cheapo towel rails are fitted so close to the wall you can barely jam your towel in there, the sliding aluminum door provides no insulation to the rest of the room, the TV remove is cheap and nasty and barely works, etc etc.

On the plus side, the rooms are newish and clean, the location is good, wi-fi is free and the breakfast is ok.

  • Stayed January 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, February 10, 2013
Thank-you for taking the time to provide us with your feedback and for notifying us of areas in which we can improve our product; I will review these comments with our engineering department to discuss how we can reduce the noise from the opening/closing of apartment doors and also review the towel rack positioning. I am glad that you were able to enjoy the provision of complimentary Wi-Fi during your stay, and that you found our newly refurbished apartments clean and well located. Again, thank-you for your feedback we would be happy to welcome you back as our guest should you chose to stay with us again.
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Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 15 cities Reviews in 15 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed February 6, 2013

Stayed here on a Sunday through Wed. The room had was very clean and modern, and we had a balcony overlooking the city. It's in a good location as it is close to a lot of things in the CBD, a nice little stroll all the way down to the Gardens. The only downfall was that the door to the hallway is very thin so you could hear the housekeeping cleaning the other units. The good thing is that they don't start until 9. The breakfast was decent, eggs, bacon, beans some fruit and toast, but after 3 days of the same thing you need a little change.

I would stay here again if I had to.

  • Stayed January 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, February 6, 2013
Thank-you for taking the time to review our property; I am glad you found your apartment clean & modern and well located. With regards to breakfast, we are currently making changes in this area and will soon be offering guests the choice of buffet or a-la-carte with a new menu to be introduced in March 2013. We believe this will provide our guests with some variety when staying for longer periods of time. I hope to be able to welcome you back to stay with us again in the future.
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Additional Information about Fraser Place Melbourne

Address: 19 Exploration Lane, Melbourne, Victoria 3000, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Restaurant Wheelchair access
Hotel Style:
Ranked #25 of 112 Specialty Lodging in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fraser Place Melbourne 4*
Number of rooms: 112
Official Description (provided by the hotel):
Located in the heart of Melbourne's entertainment and business precincts, Fraser Place Melbourne is surrounded by an array of trendy cafes, bars and restaurants and world class shopping. The Regent, Princess and Her Majesty's theatres are all within a short walk from the hotel making it the ideal destination to enjoy Melbourne's rich cultural scene. Exploring the city is a breeze as the hotel is located on the free City Circle tramline. Fraser Place Melbourne encompasses 112 serviced studio apartments in three room types - Deluxe, Executive and Premier each fully equipped with a kitchenette and spacious, modern decor. We invite to you come enjoy our Frasers hospitality ... more   less 
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Also Known As:
Fraser Place Melbourne Hotel Melbourne

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