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“Convenient” 4 of 5 stars
Review of Fraser Place Melbourne

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Fraser Place Melbourne
4.0 of 5 Condominium   |   19 Exploration Lane, Melbourne, Victoria, Australia   |  
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Ranked #21 of 114 Specialty lodging in Melbourne
Asia
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
“Convenient”
4 of 5 stars Reviewed December 19, 2012

We had a little difficulty locating the entrance of the hotel as it is located in a small lane. It is close to Chinatown and within walking distance from the main shopping area in Bourke Street. Check-in was fast and efficient. The room is small incorporating a kitchenette, a table and a chair. The kitchenette comes with a dishwasher, which saves you the need to wash your dishes after cooking. Preparation of food is difficult as the counter top is small. We also had to sit on the bed or floor to eat our meals as there is only 1 table and 1 chair in the room. Spread at the breakfast buffet is basic but sufficient.
One suggestion for the hotel: add another chair please.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, December 19, 2012
Thank-you for sharing your experience of Fraser Place Melbourne. I am very happy to advise that we are in the process of sourcing suitable furniture to increase dining space and seating within selected apartments; this is a direct response to feedback, similar to yours, which we have received since refurbishing earlier this year. We are confident this improvement will increase the comfort of our guests and prevent the problem you have identified from continuing to occur. Should you stay with us again, I encourage you to please contact our reservations team before arrival to ensure the room you have booked is one with additional seating. Again, thank-you for your feedback and I hope to be able to welcome you back to stay with us during your next visit to Melbourne.
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484 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (110)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Bolwarra, Australia
Top Contributor
61 reviews 61 reviews
39 hotel reviews
Reviews in 30 cities Reviews in 30 cities
27 helpful votes 27 helpful votes
4 of 5 stars Reviewed December 17, 2012

Great Location (19 Exploration Lane), just a few tram stops from the centre of Melbourne, though it is walking distance (for most people) to everything eg theatres, Queen Victoria market, China Town etc. The hotel is located in a laneway but there is space to unload baggage on arrival and vice versa. I'm not sure if there is general parking available as we travelled via shuttle bus from the airport which is about 20mins away. The staff are very helpful and approachable.

Breakfast was included in our rate and even though it was a continental breakfast there was a variety of hot and cold foods. There is no room service however, restaurants etc are very close by and a small supermarket is not far at all, if you want to pick up supplies and cook for yourself.

The rooms a very practical (kitchenette with stove, pots, pans, plates etc + washing machine in some), very tastefully decorated, comfortable bed and pillows and the usual toiletriest etc. We had a room next to the elevator which could be a little annoying when the lift was in action, but we found with the bathroom door closed the noise was not too bad. If you are a light sleeper I would suggest requesting a room away from the lifts.

Overall, this is great accommodation and I would will stay again!

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, December 18, 2012
Thank-you for your feedback; I am glad you enjoyed your stay with us at Fraser Place Melbourne. As you mention, our location is very central to the many attractions of Melbourne however being tucked down Exploration Lane means you can also escape the hustle and bustle for some rest and relaxation. I am glad that our breakfast offering exceeded your expectations and that you can appreciate the thought that has been put into the design & facilities of our newly refurbished apartments; they are well equipped for long or short stays. Again, I thank-you for taking the time to share your experience; we look forward to welcoming you back during your next visit to Melbourne.
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Singapore
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed December 11, 2012

I like this hotel very much for it simple and nice decor.
good room, clean bed, bathroom. with a kitchen, fridge, washer, dryer, microwave, TV.
Kitchen comes in useful especially for long stay.Overall I like staying at this place. plus the price is reasonable.

Room Tip: If you wish to have balcony with a view do let them know in advance. bear in mind that room with nic...
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  • Stayed October 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, December 12, 2012
Thank-you for taking the time to share your experience of Fraser Place Melbourne; your feedback about our newly refurbished apartment’s reinstates the Frasers Hospitality philosophy; to provide comfortable & well-equipped accommodation, or preferably a home away from home, for long stay guests. I am glad you feel you received value for money and hope to be able to welcome you back to stay with us again.
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Latrobe, Australia
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 8 cities Reviews in 8 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed December 11, 2012

Great location, good value, modern & very clean. Service was of very high standard, nothing was too much trouble for them. I arrived very early in the morning and they went out of their way to allow me to have my room early. Linen was clean and of high quality, in fact everything was very clean and that always helps when you are staying away from home

  • Stayed December 2012, traveled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, December 12, 2012
Thank-you for your review of Fraser Place Melbourne; I am glad to hear you had an enjoyable stay and that our convenient location, newly refurbished apartments & customer service made your experience with us a positive one. I hope to be able to welcome you back to stay with us again during future visits to Melbourne.
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Gold Coast
Senior Contributor
39 reviews 39 reviews
36 hotel reviews
Reviews in 30 cities Reviews in 30 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed December 9, 2012

Stayed at Fraser Place Melbourne for a shopping weekend and we highly enjoyed the experience. Front desk staff were inviting and friendly - thank you. Although it would have been nice to have been asked "have you been to Melbourne before, do you need a map to find your way" without having to ask directions myself each time. But that's an easy fix by management. Reception and greeting areas have a lovely warm boutique feel and have modern and clean furnishings. The hotel is within walking distance to everything, no need for a car.

Rooms were very clean (including the carpet) and comfortable not to mention a great large size even for the basic suite. The kitchen seemed to be equipped with everything that a traveller could need. No there's not a great view but you'll be pushed to find a view at any Melbourne city accommodation without paying a royal fortune. I notice other reviewers mentioned the frosted bathroom door. Although when I first saw it I thought oh this could be awkward, need not fear you can not see in or out of it or any shaddows at all.

If I had to nit pick, the shower sealant was covered in mould & not very appealing, and one of the lamps had a dead bulb. Again, easy fixes by management. For a very affordable price I was very very happy with my choice in accommodation and will be back.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, December 10, 2012
Thank-you for your feedback, I am very pleased you enjoyed your stay and will be back to visit us in the future. Your constructive comments have been noted, and as you say the areas in which we need to improve are easily fixed. I am happy to advise that just yesterday the housekeeping team began work on the showers & our maintenance team are directing their energies into the routine/preventative maintenance required to ensure light bulbs and the likes are all in working order. Again, I thank-you for taking the time to review Fraser Place Melbourne and look forward to welcoming you back.
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Chester, United Kingdom
Senior Contributor
29 reviews 29 reviews
22 hotel reviews
Reviews in 17 cities Reviews in 17 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed November 30, 2012

Our second visit to what was peviously called "The Cube" and we found it improved in comfort and less noisy, possibly from improved sound insulation. Our studio apartment was reasonably spacious and the CBD location is very convenient for Chinatown restaurants. The semi-transparent glass wall of the bathroom/toilet compartment is a bit off-putting.

Room Tip: Ask for the quiet side.
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  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, December 2, 2012
Thank-you for your review of Fraser Place Melbourne, I am glad you found our newly refurbished apartments quieter and more comfortable than during your previous visit. I hope to be able to welcome you back to stay with us again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
48 reviews 48 reviews
29 hotel reviews
Reviews in 30 cities Reviews in 30 cities
19 helpful votes 19 helpful votes
4 of 5 stars Reviewed November 26, 2012

We booked at a studio apartment for 3 nights after reading through the comments on all the city hotels & apartments in the vicinity of the Melbourne CBD. What prompted me to book this place was the recent refurbishments that were done, as well as its distance from the hub of the city. I wanted a clean and decent room that was near enough to everything, yet far enough to be insulated from the city noise and revelry.

Firstly, the positives. Fraser Place met our expectations of a modernised, self-contained apartment. It had everything we could possibly need in the room. Other than a table lamp which didn't work, we had no issues with everything else. Most of our days and nights were spent gallivanting around Melbourne anyway, so we didn't spend a lot of time in the room.

What we found disappointing was the lack of customer service. The two people behind the reception desk looked and behaved like they would rather be somewhere else. No smiles from them, and not even a greeting. I feebly tried to generate some small talk to break the ice but was ignored. Later, after checking in (which was quite quick), we asked for directions to Chinatown and were simply told to walked down the alley. No specific directions to cross any roads or look for certain landmarks to know we're heading in the right direction.

Depending on which room you get and its position in the building, you could end up with a "view" like ours - looking down at a back lane and somebody's roof and across to a brick wall of a neighbouring building. It didn't bother us that much though since this is something the staff can't do much about, and we were out most of the time anyway.

Overall, it was a pleasant enough experience and if unfriendly and unhelpful staff don't bother you that much, and you prefer to be away from the hustle and bustle of city life but near enough to be in it within minutes, then Fraser Place is a good spot. To be fair, on the day we checked out, new staff were on duty and they gave us the courtesy and assistance that any guest should expect.

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review, November 29, 2012
Thank-you for your review of Fraser Place Melbourne; I am pleased to hear that our newly refurbished apartments met your expectations. I can assure you that the comments you have provided regarding the customer service you experienced is of great concern, I thank-you for providing us with the opportunity to address these matters and identify how we can improve in this area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fraser Place Melbourne

Address: 19 Exploration Lane, Melbourne, Victoria, Australia
Phone Number:
Location: Australia > Victoria > Melbourne
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Kitchenette Restaurant Suites Wheelchair access
Hotel Style:
Ranked #21 of 114 Specialty lodging in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4 star — Fraser Place Melbourne 4*
Official Description (provided by the hotel):
Perfectly situated in the Central Business District, Fraser Place Melbourne provides convenient access to major financial corporations, world-renowned shopping and a vibrant entertainment scene. With the Regent, Princess and Her Majesty's theatres close by, Fraser Place Melbourne is the ideal place to enjoy Melbourne's rich cultural scene. Exploring the city is a breeze as the hotel is located on the free City Circle tramline. Fraser Place Melbourne is the Frasers Hospitality group's first serviced residence in Melbourne. With a portfolio of 44 serviced apartments across 19 countries, Frasers Hospitality is a global leader in luxury accommodation. We invite you to experience the Fraser Difference at Fraser Place Melbourne, which features three room offerings - Deluxe, Executive and Premier. ... more   less 
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Also Known As:
Fraser Place Melbourne Hotel Melbourne

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