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All 100 Melbourne accommodations

Fraser Place Melbourne: Traveler Reviews

4.0 of 5
19 Exploration Lane, Melbourne, Victoria, Australia
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Fraser Place Melbourne
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327 reviews from our community

Traveler rating
    103
    169
    37
    13
    5
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Families
32
 
Couples
177
 
Solo
33
 
Business
27
 
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sydney, Australia
1 review
“Poor Customer Service”
2 of 5 stars Reviewed November 26, 2012

Booked separate two rooms for two nights. The bathroom in room 208 had a bad odour and the air conditioning was very noisy. Rang reception was informed some one would come and inspect, waited and no one ever came. The other room 205 which was dark and dingy, no view blocked by a picket fence, asked for another room but was told they could not accomodate. Probably a good thing as the only lift broke down on the second day so luckily we were only on the second floor. Will not be going back or recommend to others.

  • Stayed November 2012, traveled with friends
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Hozzy H about Fraser Place Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
November 26, 2012
Thank-you for your feedback; I have provided your comments regarding the bathroom and air-conditioning unit in Apartment 208 to our engineering team whom will identify and conduct maintenance to ensure the problems you have identified can be prevented in the future. I am thankful you have provided us the opportunity to discuss the service problems you have described in your review with our team so we can improve the delivery of customer service to future guests.
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Perth WA
Contributor
17 reviews 17 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
4 helpful votes 4 helpful votes
“Customer service is lacking”
3 of 5 stars Reviewed November 24, 2012

Stayed in exec studio. Location of hotel is on border of CBD so it is a walk to restaurants down near the river although trams are close. Unfortunately the staff are not very friendly or helpful. Room service was hit and miss. Some days no service other days the maid arrived at 4.30 pm as we were just coming back from a tiring day out. At times cleaning staff took the lift for their own use to Exclusion of patrons. Opening our window / door we were faced with a picket fence blocking any view. Rooms were a decent size and well appointed. Don't think we would return as have stayed in other apartments at similar price more central and better staffed.

  • Stayed November 2012, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask megs8 about Fraser Place Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
November 26, 2012
Thank-you for your feedback; I appreciate that you have taken the time to review our property and share your experience of Fraser Place Melbourne. I am genuinely surprised to learn of the customer service you received throughout your stay, and can assure you that your comments will be discussed with the team to identify how we can ensure the experience you have described from reoccurring. Unfortunately, with regards to the use of the lift by the housekeeping team, the building was designed without a service lift and therefore both guests and housekeepers at times are required to share which we understand is not ideal in terms of guest experience. I am glad that you did enjoy some aspects of your stay, being the size and facilities of our newly refurbished apartments. Thank-you again for your comments and for providing us with the opportunity to improve certain areas of our operation.
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Christchurch, Canterbury, New Zealand
Senior Contributor
22 reviews 22 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
6 helpful votes 6 helpful votes
“The Hype Didn't Disappoint!”
5 of 5 stars Reviewed November 23, 2012

Arrived in the morning and, must admit, didn't get off to a great start. The male receptionist understood efficiency but not customer relations. He thought I was checking out, not in, (though I'd just walked IN the door with my bags) and was terse with me throughout the arrival interraction. However, from thereon it was all great. I'm sick of getting a room with a window facing a wall so had 'upgraded' to ensure a view. Room 908 (or was it 809?) had splendid views, a small balcony, and sun during the late afternoon - evening. Was worth the extra $30 p.n. The rooms were immaculately clean, fresh, tastefully decorated, free wifi - a bit odd with the frosted glass bathroom walls but in fact I didn't feel exposed! Very quiet accommodation - didn't hear any other noises from rooms nor doors shutting/lifts moving (even though our room was right opposite the lift) and no traffic noise (apart from the hum of Melbourne itself). Breakfast $15 p.p. not exciting but what you'd expect, eggs, sausages, fruit bread, bread etc. and good value. Liked the location, pretty central. Hop on/off free tram that circuits the city at top of the street - very handy. And skybus shuttle transfer will drop you off and pick you up at the door. See! Has everything! Would definitely recommend.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
November 26, 2012
Thank-you for taking the time to review our property; I am glad that despite initial impressions we were able to demonstrate to you the Fraser Difference through other aspects of your stay. I can assure you we will be discussing your comments with the front office team to identify how we can improve the check-in experience you have described for future arrivals. I am very pleased to learn that you enjoyed our newly refurbished apartments and feel you receive value for money; especially with regards to breakfast as this is an area we have been trying to improve. I am glad to hear you would chose to stay with us again, and look forward to the opportunity to welcome you back to Fraser Place during your next visit to Melbourne.
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Kuala Lumpur, Malaysia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Excellent apartment!”
5 of 5 stars Reviewed November 20, 2012

We stayed there for 3 days. The room is clean and having all basic facilities. We enjoyed the stay very much. It is located in the centre of the town and walking to the interest places are convenient. Front desk staff are helpful. We will definitely come back for this. Cheers!

Room Tip: No parking is available.
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  • Stayed November 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
November 20, 2012
Thank-you for your feedback; I very happy to hear that you enjoyed your stay and that you found our apartments clean & well equipped and our team helpful. I look forward to welcoming you back to stay with us during your next visit to Melbourne.
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Adelaide
Contributor
17 reviews 17 reviews
7 hotel reviews
Reviews in 9 cities Reviews in 9 cities
8 helpful votes 8 helpful votes
“Decided this was the serviced hotel for us..”
4 of 5 stars Reviewed November 17, 2012

While Exploration Lane is narrow, these serviced apartments are perfect for staying Melbourne. It was a great location: very convenient to the free tram and to attractions north of the city like the Royal Exhibition Hall and Melbourne Museum, yet away from the hustle and bustle.

Check-in was smooth, if apathetic with no problems. The room was larger than expected, clean, new-looking and very modern. Though we only stayed one night, it had everything you could possibly need for an extended stay included a gas hob, refrigerator and a washer/dryer combo in the room. For foreign travelers there was even a power outlet with a built-in multi-plug. A first I've seen! The bed was firm and the shower was fantastic. City noise outside at night woke us at one point so we had to keep the window closed. I found the television mounted in an odd location (watch you don't bump it), but I guess there was no where else to reasonably put it. Checkout was quick, easy and they held our bags until our flights later with no difficulties.

Based on this stay, my partner who travels to Melbourne often on business decided to start making this his regular accommodation. I had to agree and look forward to staying here again.

Room Tip: Rooms ending in "6", for example "506" or "606" have the largest bathr...
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  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
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Ask tommy5061 about Fraser Place Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPM_Management, General Manager at Fraser Place Melbourne, responded to this review
November 18, 2012
Thank-you for your review of Fraser Place Melbourne; your comments regarding our newly refurbished apartments are great to hear and reiterate that we have been able to create comfortable, well equipped accommodation for those travelling for business or leisure purposes. I am very pleased that our team was able to provide you with seamless check-in and check-out; and that our location was of convenience. I look forward to welcoming your partner back to stay with us during his next business trip to Melbourne.
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Additional Information about Fraser Place Melbourne

Also Known As:
Fraser Place Melbourne Hotel
Fraser Place Melbourne Hotel Melbourne
Address: 19 Exploration Lane, Melbourne, Victoria, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Fitness Center Free Breakfast Free High-Speed Internet Kitchenette Restaurant Suites
Hotel Style:
Ranked #8 of 100 Specialty lodging in Melbourne
Price Range: $$
Hotel Class:4 star (4*)
Official Description (provided by the hotel):
Perfectly situated in the Central Business District, Fraser Place Melbourne provides convenient access to major financial corporations, world-renowned shopping and a vibrant entertainment scene. With the Regent, Princess and Her Majesty's theatres close by, Fraser Place Melbourne is the ideal place to enjoy Melbourne's rich cultural scene. Exploring the city is a breeze as the hotel is located on the free City Circle tramline. Fraser Place Melbourne is the Frasers Hospitality group's first serviced residence in Melbourne. With a portfolio of 44 serviced apartments across 19 countries, Frasers Hospitality is a global leader in luxury accommodation. We invite you to experience the Fraser Difference at Fraser Place Melbourne, which features three room offerings - Deluxe, Executive and Premier. ... more   less 
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