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Hilton Melbourne South Wharf: Traveler Reviews

4.5 of 5
2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
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Hilton Melbourne South Wharf
Ranked #8 of 195 hotels in Melbourne
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1,076 reviews from our community

Traveler rating
    665
    310
    64
    29
    8
See reviews for
Families
120
 
Couples
421
 
Solo
108
 
Business
334
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Adelaide, Australia
Contributor
20 reviews 20 reviews
18 hotel reviews
Reviews in 19 cities Reviews in 19 cities
10 helpful votes 10 helpful votes
“An Excellent City Hotel, but no WOW factor.”
4 of 5 stars Reviewed March 14, 2013

I chose this hotel since it was next to the Exhibition Centre where I was attending an Expo. I can't really fault this hotel but it was lacking that WOW factor.
All the staff were excellent. The room was on the small side but had all the functionality one would want. The bathroom was excellent. I had access to the executive lounge which had a great balcony overlooking the Yarra. The executive lounge was adequate, but I was disappointed you couldn't get a proper coffee there in the morning.
The bar was good but seemed to lack people and atmosphere - maybe it was just the night I was there.
Overall this is an excellent hotel and the friendly staff made my stay very enjoyable.

Room Tip: Make sure you get a city view room.
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  • Stayed March 2013, traveled solo
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask PJMAUNDER about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review
April 2, 2013
Thank you so much for taking the time to write this very detailed review.

I really appreciate your comments and can assure you that I have shared them with my entire Senior Management Team. We are always looking for constructive feedback to improve our product and services.

Safe travels…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wanganui, New Zealand
Contributor
12 reviews 12 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
3 helpful votes 3 helpful votes
“Hilton does it again!”
5 of 5 stars Reviewed March 12, 2013

Yet again,Hilton has provided me with another awesome hotel experience!
As a diamond member got upgraded to a Yarra Suite on arrival and couldn't fault the huge suite!
Amazing,large bed and lots of space with awesome views over Melbourne!

Probably the best executive lounge I've ever experienced and great staff!

Restaurants were pretty empty most of the time and rather typical of a business/convention orientated hotel,but no complaints with the meal I had on my first night!

Would definitely recommend for business,couples and solo travellers!

  • Stayed March 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Docmark00 about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review
April 2, 2013
I really appreciate your review.

Thank you ever so much for sharing your positive experience with your fellow travelers. I’m glad you enjoyed your stay and our friendly staff looked after you well.

Thank you for all your support and loyalty.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Senior Contributor
23 reviews 23 reviews
13 hotel reviews
Reviews in 13 cities Reviews in 13 cities
11 helpful votes 11 helpful votes
“Good Location, Good shopping and Good Restaurant”
5 of 5 stars Reviewed March 11, 2013

We stayed in a two bedroom apartment and the view was magnificent, the rooms are large and modern. We had two children with us and the hotel catered extremely well to all our needs and were very helpful and friendly. There is a shopping outlet right next door and we thoroughly enjoyed our stay and I would recommend this hotel to families.

  • Stayed August 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask JennyH116 about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review
April 2, 2013
I really appreciate your review.

Thank you ever so much for sharing your positive experience with your fellow travelers. I’m glad you enjoyed your stay and our friendly staff looked after you well.

Thank you for all your support and loyalty.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Fabulous Hotel”
5 of 5 stars Reviewed March 10, 2013

My husband and I stayed at this hotel for 3 nights in February as part of a 3 week trip to Australia. This was by far our favourite hotel and is the best Hilton we have stayed in anywhere. I'm a gold member, so I've stayed in a few Hiltons in my time! The staff are helpful and friendly, the rooms are huge and the floor to ceiling windows really show off the stunning view of the river and the city. The bed is gorgeous and the bathroom is magnificent! We were upgraded to have access to the Executive Lounge, which was a delight too...it's a lovely spot for breakfast and evening drinks and the food is good quality and there is a great selection of items to choose from. We loved the outside balcony and made good use of it in the balmy Melbourne evenings. The location is great and everything is very accessible from the hotel. Both my husband and I were very impressed all round. Thank you for a great stay and we will be back when we next visit Melbourne!

Room Tip: Ask for a Yarra River and City view room on a high floor.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
Ask Baggage101 about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review
April 2, 2013
Thank you so much for your positive review !

Really glad to read that you enjoyed your stay with us. Thank you ever so much for all your support and loyalty.

Safe travels.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warrnambool, Australia
Top Contributor
66 reviews 66 reviews
26 hotel reviews
Reviews in 28 cities Reviews in 28 cities
31 helpful votes 31 helpful votes
“Highly recommended”
4 of 5 stars Reviewed March 10, 2013

I stay at the Hilton South Wharf a number of times each year and have never been disappointed.

The rooms are excellent as are the bathrooms.

I have almost always found the staff to be attentive and welcoming.

I have only eaten in the restaurant once at night (not this trip) and it was very good. I regularly eat breakfast in the restaurant and it is excellent.

I usually don't use the bar but on a couple of occasions recently I did and the service and ambience was good.

Executive Lounge is a nice retreat but the food is very predictable and not really that impressive.

Room rates vary greatly depending on occupancy - you can get great value at the Hilton at times - other times it is very expensive - twice recently I have stayed at other hotels due to the high rates at Hilton South Wharf (usually when there is something on at the Convention Centre).

My only really disappointment is that the wifi is usually very poor ... far too slow to use effectively.

Room Tip: Be aware that a Twin Room is actually 2 single beds .... if you want 3 in room make sure you book a...
See more room tips
  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
See 14 more reviews by Ian994 for Melbourne
Ask Ian994 about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review
April 2, 2013
Thank you so much for taking the time to write this very detailed review.

I really appreciate your comments and can assure you that I have shared them with my entire Senior Management Team. We are always looking for constructive feedback to improve our product and services.

Safe travels…
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Melbourne South Wharf

Also Known As:
Hilton Melbourne South Wharf Hotel Melbourne
Hilton Melbourne South Wharf Hotel
Hilton Melbourne
Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Center Fitness Center Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotels in Melbourne
#7 Family Hotels in Melbourne
#8 Luxury Hotels in Melbourne
#9 Business Hotels in Melbourne
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Synonymous with quality, service, and style, Hilton offers the best of Melbourne.Immerse yourself in riverside cool that is the innovative Hilton Melbourne South Wharf. This upper upscale hotel is located in dynamic South Wharf Promenade and only a short stroll to the CBD, Docklands, Southbank dining precinct and Etihad Stadium - and beside the premium DFO South Wharf. The hotel offers spectacular city views, and mouth-watering dining and drinking options at Nuevo37 restaurant and Sotano Wine + Tapas bar. It has sophisticated private event spaces, and a unique conference offering with partner Melbourne Convention & Exhibition Centre. •Stylish riverside hotel on South Wharf Promenade, next to DFO South Wharf•Internal access via first floor link to Melbourne Convention & Exhibition Centre•Executive Lounge with outdoor terrace•396 generous rooms with spectacular views of the city or bay•60 Executive rooms and 54 Yarra, Relaxation and Two-Bedroom Suites•Four-point bathrooms with Peter Thomas Roth® amenities•Sophisticated Nuevo37 restaurant•Authentic Sotano Wine + Tapas Bar•Casual all-day Caffè Cino•24-hour Hilton Fitness by Precor® ... more   less 
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Hilton Melbourne South Wharf
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