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Hilton Melbourne South Wharf: Traveler Reviews

4.5 of 5
2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
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Hilton Melbourne South Wharf
Ranked #8 of 195 hotels in Melbourne
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1,076 reviews from our community

Traveler rating
    665
    310
    64
    29
    8
See reviews for
Families
120
 
Couples
421
 
Solo
108
 
Business
334
 
Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Date Rating
Sydney, Australia
Senior Reviewer
9 reviews 9 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
“Affordable quality in a good location”
4 of 5 stars Reviewed February 13, 2013

The Hilton South Wharf was a nice surprise. In location, comfort, style and service the hotel exceeded expectations and was particularly good value for the price I paid on an internet booking site. The staff had noted the comment I made on my booking form that I was bringing my wife to Melbourne for her birthday, and had provided us with an upgrade, a room with a fabulous view of the city, the Yarra River and Southbank, and a complimentary bottle of wine. The staff were particularly pleasant and helpful.

My single criticism of the hotel is its lack of a swimming pool. They must have had their reasons for leaving it out of the design, but I think it was an error of judgement.

Room Tip: Ask for something with a view of the city on the eastern side.
See more room tips
  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask johnno2704 about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review
February 26, 2013
I really appreciate your review.

Thank you ever so much for sharing your positive experience with your fellow travelers. I’m glad you enjoyed your stay and our friendly staff looked after you well.

Hope to see you soon. Safe travels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
1 review
“Top Shelf!”
5 of 5 stars Reviewed February 11, 2013

Whilst this is part of a big hotel chain, you are maid to feel very welcome and treated as an individual. Service is great the decor is comfortable and the rooms are very comfortable and provide great sleeping conditions. It is close to Southbank and right on the doorstep of DFO. I thoroughly recommend it!

  • Stayed February 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Paul S about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review
February 26, 2013
Just wanted to thank you for your recent stay at Hilton Melbourne South Wharf and taking the time to write your review! So glad you were able to experience our warm Hilton hospitality and we look forward to seeing you soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Hilton does it again”
5 of 5 stars Reviewed February 11, 2013

Well done again Hilton you lived up to the quality and service that you are renowned for.
Travelled for one night only and the accommodation was perfect.
Very close to everything and the added bonus of a great restaurant and bar.
Will be staying again for those special nights and highly recommend the city view rooms.

Room Tip: Book a city view
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask GazzMelbourne about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review
February 26, 2013
I really appreciate your review.

Thank you ever so much for sharing your positive experience with your fellow travelers. I’m glad you enjoyed your stay and our friendly staff looked after you well.

Hope to see you soon. Safe travels
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington, New Zealand
2 reviews
“Exceeded Expectations”
5 of 5 stars Reviewed February 10, 2013

Booked a Yarra Suite for 3 nights on wotif for the weekend - have stayed in many a Hilton so had a reasonable expectation. Have to stay this hotel exceeded in every way and made my birthday weekend very special indeed. From Craig the conceigne who made numerous fantastic recommendations and two dinner bookings that were out of this world, through to the wonderful girl in the business club full of great tips and friendly service! The suite was spacious, the bed heavanly and the view stunning. We were a little worried about location but nothing was far, convienence store downstairs, DFO Mall next door, several nice bars and cafes couple minutes walk through to the CBD only 15 mins walk and South Bank under 10 minutes. Only reason rated cleanliness very good not excellent was hallways needed bit of care but rooms exceptionally clean. Well back again!

Room Tip: Yarra Suites are a corner suite, very roomy, sperate walkin closet, sperate toilet, sperate lounge a...
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ButterflyDanger about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review
February 26, 2013
Thank you very much for taking the time to share your experience. I was really happy to read that you enjoyed your Birthday weekend with us. So glad you were able to experience our warm Hilton hospitality and we look forward to seeing you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“1 Night Stay at the Hilton”
4 of 5 stars Reviewed February 10, 2013

Stayed at the Hilton for 1 night with my hubby as we were seeing a play at the Art Centre and thought we'd make a night of it. The location is fabulous being a short stroll to Southbank.

Overall the room, bathroom products, tea and coffee provided were great. It is a Hilton so the cost of mini bar extra would make you faint but we knew that going in so didn't use those facilities. My disappointment was with the bathroom. It has an awkward door situation going on in such a small space. The door for the showing opens into the shower which is a bit inconvenient if like me you like to turn on the shower and get the water to the right temperature before getting in. Because the shower has no lip on it and a grate drain it doesn't service two people at the same time. We flooded the bathroom. A cavity door would have solved the toilet door intruding so much into the small space also.

My other disappointment was with the inconsistency of service from the staff. When we booked in there was no directions to where the elevator was located or which restaurant breakfast would be in in the morning, or instructions to use the key card in the lift. Simple things but we'd just stayed at the Emporium Hotel in Brisbane a couple of weeks before and their service had been so great it really highlighted the contrast to me.

On a bright note the breakfast was amazing. Fantastic array of choices for everyone and fresh and delicious food provided. Great ending to our stay and the staff in the restaurant were super attentive and lovely too.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask DeborahWALL about Hilton Melbourne South Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonSouthWharf, General Manager at Hilton Melbourne South Wharf, responded to this review
February 26, 2013
Thank you so much for the fantastic review.

Glad you enjoyed your stay with us overall. Regarding your comment about the service levels, at Hilton, we highly value all our guests' feedback and in order for us to investigate the matter in further detail, I would greatly appreciate if you could contact me directly.

Once again, thank you for your time.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Melbourne South Wharf

Also Known As:
Hilton Melbourne South Wharf Hotel Melbourne
Hilton Melbourne South Wharf Hotel
Hilton Melbourne
Address: 2 Convention Centre Place | South Wharf, Melbourne, Victoria 3006, Australia
Phone Number:
Region: Australia > Victoria > Melbourne
Amenities:
Bar/Lounge Business Center Fitness Center Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#5 Romantic Hotels in Melbourne
#7 Family Hotels in Melbourne
#8 Luxury Hotels in Melbourne
#9 Business Hotels in Melbourne
Price Range: $$
Hotel Class:4.5 star (4.5*)
Official Description (provided by the hotel):
Synonymous with quality, service, and style, Hilton offers the best of Melbourne.Immerse yourself in riverside cool that is the innovative Hilton Melbourne South Wharf. This upper upscale hotel is located in dynamic South Wharf Promenade and only a short stroll to the CBD, Docklands, Southbank dining precinct and Etihad Stadium - and beside the premium DFO South Wharf. The hotel offers spectacular city views, and mouth-watering dining and drinking options at Nuevo37 restaurant and Sotano Wine + Tapas bar. It has sophisticated private event spaces, and a unique conference offering with partner Melbourne Convention & Exhibition Centre. •Stylish riverside hotel on South Wharf Promenade, next to DFO South Wharf•Internal access via first floor link to Melbourne Convention & Exhibition Centre•Executive Lounge with outdoor terrace•396 generous rooms with spectacular views of the city or bay•60 Executive rooms and 54 Yarra, Relaxation and Two-Bedroom Suites•Four-point bathrooms with Peter Thomas Roth® amenities•Sophisticated Nuevo37 restaurant•Authentic Sotano Wine + Tapas Bar•Casual all-day Caffè Cino•24-hour Hilton Fitness by Precor® ... more   less 
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Hilton Melbourne South Wharf
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