Stayed at this hotel in September 2012 as part of our honeymoon to Australia. It was my wife's birthday during our stay here. I had ordered a cake for her in advance (several months). On the day of her birthday we had gone out at midday and returned about 9.30pm. When we got back to the room the cake wasn't there, we had no message either to let us know where the cake was. Went down to the front desk and complained. The first person I spoke to was extremely rude and did not apologise for the lack of communication. I asked to speak to the duty manager, Celeste, whom to her credit was extremely apologetic and helpful. We did get upgraded the next night but this whole experience spoilt my stay here. Otherwise it is a very nice hotel. The only downsides are a lack of swimming pool and the walk to the city centre which takes about 15 minutes. We also had a mix up on the final day in that the bell men did not order us the right bus to the airport and so we had to get a taxi to the station which cost us extra expense. Some of the staff here need customer service training!
- Official Description (provided by the hotel):
- Synonymous with quality, service, and style, Hilton offers the best of Melbourne.Immerse yourself in riverside cool that is the innovative Hilton Melbourne South Wharf. This upper upscale hotel is located in dynamic South Wharf Promenade and only a short stroll to the CBD, Docklands, Southbank dining precinct and Etihad Stadium - and beside the premium DFO South Wharf. The hotel offers spectacular city views, and mouth-watering dining and drinking options at Nuevo37 restaurant and Sotano Wine + Tapas bar. It has sophisticated private event spaces, and a unique conference offering with partner Melbourne Convention & Exhibition Centre. •Stylish riverside hotel on South Wharf Promenade, next to DFO South Wharf•Internal access via first floor link to Melbourne Convention & Exhibition Centre•Executive Lounge with outdoor terrace•396 generous rooms with spectacular views of the city or bay•60 Executive rooms and 54 Yarra, Relaxation and Two-Bedroom Suites•Four-point bathrooms with Peter Thomas Roth® amenities•Sophisticated Nuevo37 restaurant•Authentic Sotano Wine + Tapas Bar•Casual all-day Caffè Cino•24-hour Hilton Fitness by Precor® ... more less
- Reservation Options:
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- Also Known As:
- Hilton Melbourne South Wharf Hotel Melbourne