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“very expensive and a very poor service” 2 of 5 stars
Review of Causeway 353 Hotel

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Causeway 353 Hotel
4.0 of 5 Hotel   |   353 Little Collins Street, Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
Hotel amenities
Ranked #92 of 171 Hotels in Melbourne
Singapore, Singapore
Contributor
11 reviews 11 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
12 helpful votes 12 helpful votes
“very expensive and a very poor service”
2 of 5 stars Reviewed December 6, 2013

this hotel is in the heart of Melbourne but located in a dark alley with very poor lighting. the price is extremely expensive for the quality delivered. the rooms are poorly decorated, almost dirty. the internet does not work. the staff takes little interest in customers queries; and it takes to speak to the management to get answer. it's always the classic ''we'll call you back'' and in fact they never do. frankly, if you have the choice, go somewhere else.

  • Stayed December 2013, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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579 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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English first
Khao Lak, Thailand
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed December 5, 2013 via mobile

Had a great time in Central Melbourne because we stayed at the Causeway..It is situated so close to the trams,rail and the $5bus that allows passengers to hop off at specific sightseeing or shopping destinations then get back on..We walked to the great shopping outlets at Burke st,Melbourne Central and Chinatown..
the rooms were basic but spacious enough for two of us,had very good shower/bathrooms which were thoroughly cleaned each day..We used the gym and steam room regularly and found that these facilities were very clean as was the breakfast restaurant area..We enjoyed the continental breakfast options which were adequate to start the day on..The hotel is so close to other eating houses and cafés if you chose a bit of variety.
Would highly recommend this Causeway hotel 353 for a short Melbourne visit.

Stayed November 2013, traveled with family
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Senior Reviewer
9 reviews 9 reviews
7 hotel reviews
Reviews in 7 cities Reviews in 7 cities
13 helpful votes 13 helpful votes
4 of 5 stars Reviewed December 1, 2013 via mobile

We stayed in a king room and it was simple, clean and in a great quiet lane way right in the middle of the city. Reasonably priced with a simple continental breakfast and cheap parking nearby it met our expectations. It was nice to get up and walk around the city straight from our door.

Stayed November 2013, traveled as a couple
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Hamilton, New Zealand
1 review
2 of 5 stars Reviewed November 29, 2013

I Stayed at this hotel last Sunday and Monday night. It was not what I expected, the room was dark as it was facing a wall, on the second night I found that the mattress had no cover on it , and when checking the pillows they also had no covers. it Took all day and three request to get mattress covers put on both single beds. On checking the other single bed, we could see it had a mattress cover, it was dirty and stained. Also I think it was expensive. It was quiet however. Staff were pleasant. This was booked by a travel agent here in NZ. I had booked another room for my daughter and they did not put us on the same floor which was not very good.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed November 29, 2013

We have always stayed here on out trips to Melbourne because of its excellent location and value for money. It was still that on this visit (though prices have inched up).
But! We were disappointed this time but two bad experiences.
Firstly, neatly folded on the towel rack was a disgusting, filthy (brown stains) used towel.
Secondly, their strict policy on check out time was truely laughable. On the morning of our departure I went out to pick up a few items at the shops and arrived back at the hotel at 10:15. My husband was waiting in the room for me, but I couldn't use the lift to return to the room because my access card had been inactivated! I was indignantly and rudely told this was their policy. I used this opportunity to complain about the filthy towel. I was told the message would be passed on, but no apology was offered.
We will probably stay here again because of previous positive experiences, but management please note: best not allow staff to spoil your reputation.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Berry, NSW
Top Contributor
62 reviews 62 reviews
33 hotel reviews
Reviews in 39 cities Reviews in 39 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed November 25, 2013

Stayed here two nights. Excellent location down a lane way off Lttle Collins Street. We had a king size bedroom - everything was clean and tidy and it was very quiet. The staff were very helpful, especially with the computer. The continental breakfast had a good range of food, but if you fancied something different there were a lot of cafes in the lane way outside the hotel. The shuttle bus could be caught by prior arrangement from Little Collins Street to the airport. All round it was very good value.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 15, 2013

Stayed at the Causeway 353 for a night in September 2013. The price was awesome so I thought why not. After finding the hotel tucked away in a Melbourne lane way - I was greeted by welcoming staff, efficiently checked in and up to my room.
The room i stayed in was small - but I knew that. It was nicely decorated and more than adequate for a stay - a stay in which I wanted a clean, simple, quiet room right in the heart of Melbourne CBD. Being in a lane way most of the rooms dont get sun - but then if you are in Melbourne why stay in the room?? Everything was clean and more than I expected. I also had the breakfast the following morning - a modest continental service - which I also enjoyed.
If you are single, young couple or older, and are not after an enormous room, with sun and views - but are after a great, quiet, central clean and relaxing hotel to rest after a day of sightseeing, work or other - I would recommend the stay.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Causeway 353 Hotel

Address: 353 Little Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#78 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Causeway 353 Hotel 4*
Number of rooms: 142
Official Description (provided by the hotel):
One of the most popular 4 star hotels in Melbourne CBD, Causeway 353 Hotel is ideally located on Little Collins Street. Close to shopping and the corporate offices, the hotel is equally accommodating to both leisure and corporate visitors alike.Positioned amongst an extensive array of international eateries, cafes and quirky shops, Causeway 353 Hotel offers you an opportunity to experience the best of Melbourne's shopping right at your doorstep. Bourke Street Mall is within walking distance offering an assortment of retail icons such as Myer, David Jones and Zara department stores plus much more! The close proximity of public transport makes getting around town or visiting Melbourne's attractions easy, with both trams and trains departing nearby regularly. Entertainment and sporting venues such as The MCG, Rod Laver Arena, Etihad Stadium, Crown Casino, Princess Theatre, Regent Theatre, the National Gallery of Victoria, Eureka Tower, Melbourne Gaol, and Melbourne Aquarium are all easily accessible on foot, whilst it takes only minutes on a tram or train to visit attractions such Luna Park in St Kilda, Melbourne Zoo and the Albert Park Grand Prix Circuit. Shopping destinations such as Bridge Road, Chapel Street and the DFO South Wharf shopping centre are just a quick tram ride away.The hotel has a discount parking arrangement with Wilson’s Galleria car park located at the corner of Little Collins and Elizabeth Streets. Should guests require airport transfers and tours, reception staff gladly oblige to assist with bookings.Causeway 353 Hotel is contemporary in style, fitted with modern facilities, designed with a rich warm décor with an ambience of comfort. The hotel offers 142 rooms comprising of Deluxe King and Twin Rooms, Spa Rooms and Deluxe Suites. All rooms feature an LCD TV with select Foxtel channels, in-room safe, en-suite bathroom, air conditioning, minibar, ironing facilities, as well as wired and wireless internet access (at a charge). Amongst the other facilities within the Hotel, a fully equipped gym and steam room are available on the 2nd Floor along with a separate business centre with internet access and printing facilities. Causeway 353 Hotel also provides a 24 hour reception and tour desk, as well as a guest laundry. Contintenal buffet breakfast is served daily from 6.30a.m. to 10.30a.m. in the in-house breakfast room. ... more   less 
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Also Known As:
Causeway 353 Melbourne
Hotel Causeway 353

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