We have always stayed here on out trips to Melbourne because of its excellent location and value for money. It was still that on this visit (though prices have inched up).
But! We were disappointed this time but two bad experiences.
Firstly, neatly folded on the towel rack was a disgusting, filthy (brown stains) used towel.
Secondly, their strict policy on check out time was truely laughable. On the morning of our departure I went out to pick up a few items at the shops and arrived back at the hotel at 10:15. My husband was waiting in the room for me, but I couldn't use the lift to return to the room because my access card had been inactivated! I was indignantly and rudely told this was their policy. I used this opportunity to complain about the filthy towel. I was told the message would be passed on, but no apology was offered.
We will probably stay here again because of previous positive experiences, but management please note: best not allow staff to spoil your reputation.
- Official Description (provided by the hotel):
- One of the most popular 4 star hotels in Melbourne CBD, Causeway 353 Hotel is ideally located on Little Collins Street. Close to shopping and the corporate offices, the hotel is equally accommodating to both leisure and corporate visitors alike.Positioned amongst an extensive array of international eateries, cafes and quirky shops, Causeway 353 Hotel offers you an opportunity to experience the best of Melbourne's shopping right at your doorstep. Bourke Street Mall is within walking distance offering an assortment of retail icons such as Myer, David Jones and Zara department stores plus much more! The close proximity of public transport makes getting around town or visiting Melbourne's attractions easy, with both trams and trains departing nearby regularly. Entertainment and sporting venues such as The MCG, Rod Laver Arena, Etihad Stadium, Crown Casino, Princess Theatre, Regent Theatre, the National Gallery of Victoria, Eureka Tower, Melbourne Gaol, and Melbourne Aquarium are all easily accessible on foot, whilst it takes only minutes on a tram or train to visit attractions such Luna Park in St Kilda, Melbourne Zoo and the Albert Park Grand Prix Circuit. Shopping destinations such as Bridge Road, Chapel Street and the DFO South Wharf shopping centre are just a quick tram ride away.The hotel has a discount parking arrangement with Wilson's Galleria car park located at the corner of Little Collins and Elizabeth Streets. Should guests require airport transfers and tours, reception staff gladly oblige to assist with bookings.Causeway 353 Hotel is contemporary in style, fitted with modern facilities, designed with a rich warm decor with an ambience of comfort. The hotel offers 142 rooms comprising of Deluxe King and Twin Rooms, Spa Rooms and Deluxe Suites. All rooms feature an LCD TV with select Foxtel channels, in-room safe, en-suite bathroom, air conditioning, minibar, ironing facilities, as well as wired and wireless internet access (at a charge). Amongst the other facilities within the Hotel, a fully equipped gym and steam room are available on the 2nd Floor along with a separate business centre with internet access and printing facilities. Causeway 353 Hotel also provides a 24 hour reception and tour desk, as well as a guest laundry. Continental buffet breakfast is served daily from 6.30A.M. to 10.30A.M. ... more less
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- Also Known As:
- Causeway 353 Melbourne
- Hotel Causeway 353