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“Let themselves down this time” 3 of 5 stars
Review of Causeway 353 Hotel

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Causeway 353 Hotel
4.0 of 5 Hotel   |   353 Little Collins Street, Melbourne, Victoria 3000, Australia (Melbourne CBD)   |  
Hotel amenities
Ranked #89 of 171 hotels in Melbourne
Brisbane, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“Let themselves down this time”
3 of 5 stars Reviewed November 29, 2013

We have always stayed here on out trips to Melbourne because of its excellent location and value for money. It was still that on this visit (though prices have inched up).
But! We were disappointed this time but two bad experiences.
Firstly, neatly folded on the towel rack was a disgusting, filthy (brown stains) used towel.
Secondly, their strict policy on check out time was truely laughable. On the morning of our departure I went out to pick up a few items at the shops and arrived back at the hotel at 10:15. My husband was waiting in the room for me, but I couldn't use the lift to return to the room because my access card had been inactivated! I was indignantly and rudely told this was their policy. I used this opportunity to complain about the filthy towel. I was told the message would be passed on, but no apology was offered.
We will probably stay here again because of previous positive experiences, but management please note: best not allow staff to spoil your reputation.

  • Stayed November 2013, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (84)
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English first
Berry, NSW
Top Contributor
57 reviews 57 reviews
31 hotel reviews
Reviews in 34 cities Reviews in 34 cities
21 helpful votes 21 helpful votes
4 of 5 stars Reviewed November 25, 2013

Stayed here two nights. Excellent location down a lane way off Lttle Collins Street. We had a king size bedroom - everything was clean and tidy and it was very quiet. The staff were very helpful, especially with the computer. The continental breakfast had a good range of food, but if you fancied something different there were a lot of cafes in the lane way outside the hotel. The shuttle bus could be caught by prior arrangement from Little Collins Street to the airport. All round it was very good value.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Sydney, Australia
Senior Contributor
22 reviews 22 reviews
20 hotel reviews
Reviews in 21 cities Reviews in 21 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed November 15, 2013

Stayed at the Causeway 353 for a night in September 2013. The price was awesome so I thought why not. After finding the hotel tucked away in a Melbourne lane way - I was greeted by welcoming staff, efficiently checked in and up to my room.
The room i stayed in was small - but I knew that. It was nicely decorated and more than adequate for a stay - a stay in which I wanted a clean, simple, quiet room right in the heart of Melbourne CBD. Being in a lane way most of the rooms dont get sun - but then if you are in Melbourne why stay in the room?? Everything was clean and more than I expected. I also had the breakfast the following morning - a modest continental service - which I also enjoyed.
If you are single, young couple or older, and are not after an enormous room, with sun and views - but are after a great, quiet, central clean and relaxing hotel to rest after a day of sightseeing, work or other - I would recommend the stay.

  • Stayed September 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Brisbane, Australia
Senior Contributor
41 reviews 41 reviews
8 hotel reviews
Reviews in 17 cities Reviews in 17 cities
42 helpful votes 42 helpful votes
3 of 5 stars Reviewed November 8, 2013

The hotel is very well located although it is handy to know that it is located up a laneway, not directly on Little Collins Street. The room was functional although the furnishings were looking a little worn. The bathroom was clean. The breakfast was definitely only average as it was fast and ordinary, particularly in regard to the the coffee and toast options (only very thin bread was available) with the whole breakfast experience being akin to a school camp - I would highly recommend that travellers do not pay extra for an "included breakfast" but rather go to a nearby cafe as I think they would have a more enjoyable breakfast experience. As noted by other reviewers, the sheets did not seem to fit the bed. I found the reception staff to be very welcoming and friendly.

  • Stayed November 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Wellington
Senior Contributor
39 reviews 39 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed October 30, 2013

We stayed here Friday to Monday. Found the room clean and tidy. (We had a deluxe king room). Our room had all we needed, bath with shower over. Good shower pressure. The continental breakfast provided had a nice selection of pastries, cereals, fruit and toast along with some cold meats. We enjoyed it. Location is good, a short walk to everything, trams nearby anyway. Our room was clean, exceptionally quiet and comfortable. We'd stay here again.

Stayed October 2013, traveled as a couple
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Kingaroy, Australia
1 review
5 of 5 stars Reviewed October 29, 2013

Causeway 353 hotel is in a great location, very clean, and comfortable. The breakfast was excellent way to start our day. Staff were all helpful in giving us directions and assistant us with all our needs. The only thing I hated about our stay was that the bedding was to small for the bed, which would'nt bother me but reading other reviews they complained about the same thing and still the hotel hasn't corrected the problem.

  • Stayed October 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Skoosh

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Adelaide, Australia
Top Contributor
84 reviews 84 reviews
53 hotel reviews
Reviews in 49 cities Reviews in 49 cities
65 helpful votes 65 helpful votes
3 of 5 stars Reviewed October 28, 2013

I stayed here because of its proximity to our Melbourne office, booked by work. It is hidden in an alley way off Collins St opposite the Elizabeth St tram stop so is very central. The room was clean and had room to move. It seemed to provide the bare minimum to qualify for the star rating, there are no frills. Buffet only breakfast was adequate at best. There are better options across the alley. The reviewers without a view did not miss much. On the plus side the room was perfectly quiet. Wifi was not offered though I didn't ask. My advice to the company is ok for employees flying in, not suitable for clients. Taxi drivers may have trouble finding it and would need to reverse out. There is an arrangement for parking nearby for $20 per exit. I would use it again if work was paying, I wouldn't choose it as a base.

Room Tip: Corner room may have been a bit bigger.
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  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Causeway 353 Hotel

Address: 353 Little Collins Street, Melbourne, Victoria 3000, Australia
Location: Australia > Victoria > Melbourne > Melbourne CBD
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
#75 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Causeway 353 Hotel 4*
Official Description (provided by the hotel):
One of the most popular 4 star hotels in Melbourne CBD, Causeway 353 Hotel is ideally located on Little Collins Street. Close to shopping and the corporate offices, the hotel is equally accommodating to both leisure and corporate visitors alike.Positioned amongst an extensive array of international eateries, cafes and quirky shops, Causeway 353 Hotel offers you an opportunity to experience the best of Melbourne's shopping right at your doorstep. Bourke Street Mall is within walking distance offering an assortment of retail icons such as Myer, David Jones and Zara department stores plus much more! The close proximity of public transport makes getting around town or visiting Melbourne's attractions easy, with both trams and trains departing nearby regularly. Entertainment and sporting venues such as The MCG, Rod Laver Arena, Etihad Stadium, Crown Casino, Princess Theatre, Regent Theatre, the National Gallery of Victoria, Eureka Tower, Melbourne Gaol, and Melbourne Aquarium are all easily accessible on foot, whilst it takes only minutes on a tram or train to visit attractions such Luna Park in St Kilda, Melbourne Zoo and the Albert Park Grand Prix Circuit. Shopping destinations such as Bridge Road, Chapel Street and the DFO South Wharf shopping centre are just a quick tram ride away.The hotel has a discount parking arrangement with Wilson’s Galleria car park located at the corner of Little Collins and Elizabeth Streets. Should guests require airport transfers and tours, reception staff gladly oblige to assist with bookings.Causeway 353 Hotel is contemporary in style, fitted with modern facilities, designed with a rich warm décor with an ambience of comfort. The hotel offers 142 rooms comprising of Deluxe King and Twin Rooms, Spa Rooms and Deluxe Suites. All rooms feature an LCD TV with select Foxtel channels, in-room safe, en-suite bathroom, air conditioning, minibar, ironing facilities, as well as wired and wireless internet access (at a charge). Amongst the other facilities within the Hotel, a fully equipped gym and steam room are available on the 2nd Floor along with a separate business centre with internet access and printing facilities. Causeway 353 Hotel also provides a 24 hour reception and tour desk, as well as a guest laundry. Contintenal buffet breakfast is served daily from 6.30a.m. to 10.30a.m. in the in-house breakfast room. ... more   less 
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Also Known As:
Causeway 353 Melbourne
Hotel Causeway 353

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