We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“The Price Is Right - Almost. The Hotel Is Perfect? Not Quite.” 4 of 5 stars
Review of Seasons Heritage Melbourne

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save Saved
You added Seasons Heritage Melbourne to your Saves list
Seasons Heritage Melbourne
4.5 of 5 Hotel   |   572 St Kilda Rd., Melbourne, Victoria 3004, Australia (South Yarra)   |  
Hotel amenities
Ranked #90 of 170 Hotels in Melbourne
Lafayette, NJ
Senior Contributor
41 reviews 41 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
48 helpful votes 48 helpful votes
“The Price Is Right - Almost. The Hotel Is Perfect? Not Quite.”
4 of 5 stars Reviewed August 13, 2013

After our unpleasant surprise at the Hotel Charsfield (see my other review), we moved on to the Seasons Heritage on St. Kilda Road. This is on the corner of Beatrice, putting it about an hour walk to downtown Melbourne/Federation Square - it is different from the Seasons Botanic Gardens, which is closer to town. Not wanting to take the sometimes crowded, sometimes dirty tram, we got two hours of exercise a day, and saved a good $150 in cab fares during our 7 days at the hotel. As for the hotel, we were on the 9th floor the first day, then shifted up to the 12th floor for the remainder - both large one bedroom apartments with separate living room, bedroom, kitchenette, and bathroom. The room was $129 most nights, but jumped to $169 for Friday night. For each 24 hour day of Internet service, you have to pay an additional $15 - which is ridiculous in this day and age. Any four to five star hotel should provide this service for free. All hotel staff we encountered were gracious, pleasant, professional, helpful, and welcoming - exactly what one would expect. The gym was pretty good: clean, well-lit, warm, a few treadmills, but also great equipment (LifeStyle, if I remember right) including a bench that can adjust for shoulder, chest, and incline chest; a leg curl; a pull down; and a second large piece that could be used for many other exercises, including cable chest flys. There were two pieces of free dumbbell weights here - helpful only if the weight is right for you. As for our room - beautiful panoramic view from the 12th floor of the bay, blocked partially or fully depending upon what lower floor you land on. Sadly, sitting table and 2 wooden chairs were scuffed, white walls were scuffed, large piece holding TV was scuffed - it was as if the room had been through a party that no one fully cleaned up. We didn't use the kitchenette, which was fine but probably would be very small and tight if more than one person planned to cook - rooms are designed for 2 people, serving guests for dinner would be uncomfortably tight. While the shower was modern, it's one that is clear glass on one side and partly open (no door), so no matter what you do, when you shower, water will get all over the bathroom floor, which is annoying to have to clean up after each shower. Housekeeping did a good job cleaning the room, but outside windows were dirty, and the whole experience felt like it needed some TLC that wouldn't be coming anytime soon. The downstairs restaurant cost $17 for continental breakfast, and we only got a small danish or two by the time we arrived at 9:45 - and were told after we paid that no more danish would be coming (though we made up for that with cereal, a nice fruit salad, and other items). For dinner, they had candlelight and soft romantic jazz music playing when we passed in the lobby, so we decided to eat there. Shortly after we arrived, someone turned up the lights slightly and switched to (of all things) hip hop music, so we didn't even get the dining experience we were expecting - though the food was good. In sum, Seasons Heritage was neither the best hotel experience nor the worst. For the mostly reasonable (for Melbourne) room price they charge, we were willing to put up with the aspects of it that were not up to full professional standards. If you go into this with the same attitude, you should be pleased with your stay.

Room Tip: Ask for a higher floor, facing the bay.
See more room tips
  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

281 reviews from our community

Traveler rating
    68
    119
    57
    26
    11
See reviews for
24
120
34
46
Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (70)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Spanish first
  • Any
English first
Melbourne, Australia
Senior Contributor
33 reviews 33 reviews
12 hotel reviews
Reviews in 17 cities Reviews in 17 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed August 10, 2013

Stayed here last week for three nights. Great location. Outstanding service by ALL the staff especailly the front desk, Joe took my initial inquiry and made me feel welcome before I had even booked..
I could not work out how to use the heater and the staff assisted immediately.
Room was spacious with awesome views. Parking was very reasonable for the location @ $15.00 per day, you even get to experience a car lift!!

Downsides: I think the cleaning could be a little better. My coffee table had stains on from the previous traveller. Coffee/Tbags did not get replenished on my 3rd day and you only get 2 of each.
No centralised heating, and for me it was very cold in the apartment with only a heater in the lounge area. Having said that when I told reception how cold it was they provided a portable heater straight away. Great great service. Yes I will stay there again.

Room Tip: I got a corner room which was quiet as I needed to be up by 4.30am plus the view was amazing.but col...
See more room tips
  • Stayed August 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review, September 23, 2013
Dear Siviter,Thank you for taking the time to post a review of your recent stay at Seasons Heritage Melbourne. It’s wonderful to read that you enjoyed our fantastic location and that you received great customer service from our Guest Service team. I will pass on your feedback to them (specially to Joe) as they will be pleased to know they assisted in the enjoyment of your stay.We all look forward to welcome you back soon.
best regards,
Isabelle Caderbaccus
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Top Contributor
68 reviews 68 reviews
24 hotel reviews
Reviews in 47 cities Reviews in 47 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed August 7, 2013 via mobile

We have stayed at this hotel a few times and have been happy each time, although this time we were facing a lane way so no view .........even though we had been upgraded to a room with a huge sized bed. We live in the outer suburbs of Melbourne and were meeting family from interstate , so decided to stay the night in the city. We like this apartment hotel because we knew we could do our own breakfast. It is also on a tram route and very convenient for us. The cost for this night stay was reasonable. However we know depending what is on in Melbourne, prices per night can range from reasonable to rather pricey . If we needed another night in the city, we would check out this hotel first.

Stayed July 2013, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review, August 7, 2013
Dear Linda H, Thank you so much for your review. We love to hear such positive feedback, and we are pleased you enjoyed your stay with us.We hope to welcome you back to our hotel next time that you’re in Melbourne!
warm regards,
Isabelle Caderbaccus
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed August 4, 2013

I have stayed in the Seasons Heritage numerous times, with my partner and with friends. The hotel is perfect for those who are travelling with a car as it affords easy access from St. Kilda Road and doesn't require you to weave through Melbourne traffic. The rooms are of a good size, modern, clean and comfortable. There are a number of great restaurants, bars and shopping on Chapel Street in nearby Prahan.

Overall, I would recommend this accommodation.

  • Stayed December 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review, August 7, 2013
Dear ModernPatriot,
Thank you for your great feedback regarding your recent stay with us. I was delighted to read you enjoyed the hotel and its facilities. We do work hard at trying to create a favourable impression and so it is always gratifying to be told when we succeed.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again.
best regards,
Isabelle Caderbaccus
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vancouver, Canada
Senior Contributor
27 reviews 27 reviews
15 hotel reviews
Reviews in 16 cities Reviews in 16 cities
18 helpful votes 18 helpful votes
3 of 5 stars Reviewed August 3, 2013

As there are not many hotels in the Saint Kilda area, the few that are have no real incentive to improve the quality of their service. This hotel is pretty much "middle of the road" all across. Rooms are kept relatively clean, service is moderately welcoming, and prices are modestly reasonable. A few restaurants populate the area, so make sure that every day you have dinning plans at the CBD (a short 10 minute tram ride). You have the option to get a room with a kitchenette... which is good for breakfast and dinner (if you hate going out every single night).

Chapel Street is just a 20 minute walk away (shopping closes early every day).

The room I stayed at had a great view of Albert Park, so I would highly recommend getting a room on that side of the building.

Room Tip: Go to the Prahran Market. If you like cooking you will be able to do so with their awesome produce
See more room tips
  • Stayed September 2012, traveled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review, August 7, 2013
Dear Claudia V,Thank you very much for your feedback and taking the time to review our hotel. We’re delighted to hear that you enjoyed your stay and I am sure you tips will help other potential travellers.. We look forward to the opportunity of welcoming you back again on your next visit to Melbourne.
warm regards,
Isabelle Caderbaccus
Hotel Manager.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mornington, Australia
Contributor
16 reviews 16 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
20 helpful votes 20 helpful votes
3 of 5 stars Reviewed July 29, 2013

I stayed for one night during Winter as was attending the football and Seasons Heritage was offering a good rate for 1 bedroom apartment.

First impressions were very good - decent size room, balcony, all facilities you could need. Even though I had read poor reviews about the car parking, the use of a car lift was a novelty and simple to use...unless you are easily flustered.

The thing that struck me was that the place looked a little dirty already even though it has not been open long. I don't mean grotty, just marks on the walls, very minor damage to fixtures, bathroom floor not mopped. Like I said not grotty but could have been cleaner.

Having said that, I would stay here again as they have quite sharp pricing, location is excellent just out of the city, the amenties are good as is the service.

Room Tip: Even though our room was right near the lift, no noise filtered through, so no worries there.
See more room tips
  • Stayed July 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
12 reviews 12 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed July 29, 2013

I stayed during the Australian open last year and I got a good rate of $135 especially since I booked quite late and most places were already booked out. Our room was a 1 bedroom apartment and the bedroom part was very small with a double sized bed (not queen) and a sliding door to separate it from the lounge. The service was very good as when I let them know the shower handle had come loose, it was fixed by the time we got back to our room that night. Overall it was a good stay, but maybe not the most comfortable as the sheets had a strong washing powder smell - it was good value at that time and very close to the tram station to go into the CBD. It is well equipped with a kitchenette and washing machine - I would recommend if you get a good rate.

  • Stayed August 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review, August 7, 2013
Dear MiffB, Thank you for your review.I am pleased to read you enjoyed the room facilities and the hotel location. Your comment regarding the sheet is very unusual, but I have spoken to our laundry department to investigate this incident.
Your feedback is always welcome at the hotel to assist us in maintaining what we do well and improve in areas of need.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again.
warm regards,
Isabelle Caderbaccus
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to Seasons Heritage Melbourne? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Seasons Heritage Melbourne

Address: 572 St Kilda Rd., Melbourne, Victoria 3004, Australia
Location: Australia > Victoria > Melbourne > South Yarra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Best Value Hotel in Melbourne
#77 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Seasons Heritage Melbourne 4.5*
Number of rooms: 142
Official Description (provided by the hotel):
The hotel is suited on the southern end of St Kilda Road across from Wesley College, Belgian Beer Café and walking distance to Albert Park Lake and Alfred Hospital.It combines the old world charm of a restored heritage listed mansion with a modern contemporary apartment wing. Guests have a choice of standard rooms and self contained one, two and three bedroom apartments. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Orbitz, Booking.com, Travelocity, Agoda, Hotels.com, Odigeo, TripOnline SA and Tingo so you can book your Seasons Heritage Melbourne reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Seasons Heritage Melbourne Hotel Melbourne

Owners: What's your side of the story?

If you own or manage Seasons Heritage Melbourne, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.