Having stayed at the Seasons Heritage before, I booked a 9-night stay here as I was working as a journalist covering the Australian Formula 1 Grand Prix. Given it was walking distance to the circuit, the self-catering facilities, location and price were the drivers behind my decision to rebook a stay here.
However, we had several problems over the course of the stay and there has been a noticeable slip in service standards since I last visited over 18 months ago.
Firstly, there were issues with the room assignment. I had specifically booked a one-bedroom deluxe unit so my partner could sleep while I was able to work very late hours and write in the lounge area. The original room assigned had its bedroom separated from the living space by opaque sliding doors (the room didn't even have a window) and was hardly suitable for our requirements. Fortunately the staff were accommodating and relocated us to a different room (the same room where I'd stayed last time), which was much bigger and met the requirements. I would strongly encourage the hotel to review its room description on its website (and its agencies, e.g. Hotels.com, Expedia) to more accurately reflect the type/size of room being offered.
I will also raise some feedback on other points:
- Housekeeping was very sloppy. I doubt the unit was ever vacuumed (we had a moth corpse in the lounge the entire time) and the bedsheets were never changed, which is very poor for a 9-night stay. On one day, the housekeeper only partly turned around the room - they cleaned the kitchen, but the bed and bathroom weren't attended to, and I had to ask reception for fresh towels.
- Room service: I ordered a risotto and asked for an extra serve of steamed rice on the side. The restaurant advised they were out of long-grain rice (how is this inventory error even possible???) and when I suggested that they use the risotto rice instead, the chef point-blank refused. I cancelled the entire dinner order in disgust and frustration.
- Amenities: Don't charge for $2 for a sachet of laundry powder when this used to be supplied at no cost; it just makes you look cheap. I bought an entire box of laundry powder for $5 from the Kwik-E-Mart around the corner - far more than I needed, but much better value than being ripped off for this.
It was a disappointing experience overall, particularly observing how much standards had slipped in the space of 18 months. I will be back again for the Grand Prix next year, but I am highly unlikely to come back here again.
- Also Known As:
- Seasons Heritage Melbourne Hotel Melbourne
- Seasons Heritage Melbourne Hotel
- Official Description (provided by the hotel):
- The hotel is suited on the southern end of St Kilda Road across from Wesley College, Belgian Beer Café and walking distance to Albert Park Lake and Alfred Hospital.It combines the old world charm of a restored heritage listed mansion with a modern contemporary apartment wing. Guests have a choice of standard rooms and self contained one, two and three bedroom apartments. ... more less
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