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“Some hits, plenty of misses” 2 of 5 stars
Review of Seasons Heritage Melbourne

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Seasons Heritage Melbourne
4.5 of 5 Hotel   |   572 St Kilda Rd., Melbourne, Victoria 3004, Australia (South Yarra)   |  
Hotel amenities
Ranked #90 of 170 hotels in Melbourne
Sydney
Senior Contributor
25 reviews 25 reviews
18 hotel reviews
Reviews in 13 cities Reviews in 13 cities
28 helpful votes 28 helpful votes
“Some hits, plenty of misses”
2 of 5 stars Reviewed March 19, 2013

Having stayed at the Seasons Heritage before, I booked a 9-night stay here as I was working as a journalist covering the Australian Formula 1 Grand Prix. Given it was walking distance to the circuit, the self-catering facilities, location and price were the drivers behind my decision to rebook a stay here.
However, we had several problems over the course of the stay and there has been a noticeable slip in service standards since I last visited over 18 months ago.
Firstly, there were issues with the room assignment. I had specifically booked a one-bedroom deluxe unit so my partner could sleep while I was able to work very late hours and write in the lounge area. The original room assigned had its bedroom separated from the living space by opaque sliding doors (the room didn't even have a window) and was hardly suitable for our requirements. Fortunately the staff were accommodating and relocated us to a different room (the same room where I'd stayed last time), which was much bigger and met the requirements. I would strongly encourage the hotel to review its room description on its website (and its agencies, e.g. Hotels.com, Expedia) to more accurately reflect the type/size of room being offered.
I will also raise some feedback on other points:
- Housekeeping was very sloppy. I doubt the unit was ever vacuumed (we had a moth corpse in the lounge the entire time) and the bedsheets were never changed, which is very poor for a 9-night stay. On one day, the housekeeper only partly turned around the room - they cleaned the kitchen, but the bed and bathroom weren't attended to, and I had to ask reception for fresh towels.
- Room service: I ordered a risotto and asked for an extra serve of steamed rice on the side. The restaurant advised they were out of long-grain rice (how is this inventory error even possible???) and when I suggested that they use the risotto rice instead, the chef point-blank refused. I cancelled the entire dinner order in disgust and frustration.
- Amenities: Don't charge for $2 for a sachet of laundry powder when this used to be supplied at no cost; it just makes you look cheap. I bought an entire box of laundry powder for $5 from the Kwik-E-Mart around the corner - far more than I needed, but much better value than being ripped off for this.

It was a disappointing experience overall, particularly observing how much standards had slipped in the space of 18 months. I will be back again for the Grand Prix next year, but I am highly unlikely to come back here again.

Room Tip: Ask for a high floor on the Albert Park side; you get great views out to Port Phillip Bay and the Gr...
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  • Stayed March 2013, traveled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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268 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (68)
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English first
Leicester, United Kingdom
Contributor
20 reviews 20 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
33 helpful votes 33 helpful votes
4 of 5 stars Reviewed March 16, 2013

Arrived on a Saturday and unfortunately the hotel had made an error so we didn't get the room we had booked,, they sure made up for the error by moving us the next day to room 1327 overlooking Albert Park which was just amazing,, breakfast was beautiful and the apartments have absolutely everything you could want including a washing Machine and dryer which you really do appreciate when on holiday... My only gripe was the price of Internet,, at 15 dollars a day when most big hotels these days offer free wifi seems a bit steep...

Room Tip: Room 1327 has amazing views of the f1 track...
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  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Delacombe
1 review
5 of 5 stars Reviewed March 10, 2013

Stayed 3 nights in a 1 bedroom deluxe apartment, great views over Albert Park Lake and Port Phillip Bay, Room 1129, balcony gave fresh air into our unit, the tranquilaty is beautiful and relaxing, we appreciated these features.
The unit was clean and had all the required necessities we need. Reception staff were always polite and friendly, check-in was quick and we used valet parking,
Well worth the extra $5 per day to not have to park your own car). Overall, very happy with service and establishment.

Room Tip: If you are looking for a place to stay away from the hussle and bussle of the inner city, this is de...
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Top Contributor
50 reviews 50 reviews
24 hotel reviews
Reviews in 25 cities Reviews in 25 cities
26 helpful votes 26 helpful votes
2 of 5 stars Reviewed March 5, 2013

We booked a 1 bedroom apartment for a great price. I expected it to be small, and it was, but at least it had an ample kitchenette which featured stove, microwave, cooking utensils and even a cheese grater and whisk!

What ruined my stay - was the small double bed which was extremely uncomfortable. I can usually sleep on anything. But I woke up every 1/2 hour and on the 4th morning I woke up with excruciating back pain that made me so ill I had to go and visit the chiropractor.

The level of cleanliness also needs to be improved. I'm not usually very observant, but when I grabbed the TV remote crumbs flew everywhere. When I put my luggage in the wardrobe, an old Geelong brochure was laying there. When I went to have a shower, dark black hairs were on the ground.

The location of the hotel is great - tram stop 26 on St Kilda Road is right outside - and its an easy 15 minutes to the CBD.

I won't be staying again until the beds are replaced! I'd stay here if you: a) don't mind small, b) your back is in excellent condition and can withstand terrible mattresses and c) you're not too picky on details.

  • Stayed March 2013, traveled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Contributor
13 reviews 13 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed March 3, 2013

Stayed here 2 nights, got a great deal. Stayed in a 1 bedroom deluxe room. Lounge room big, balcony included, great view of surrounds, tram line right out front of hotel and friendly staff. Just a few negatives, no furniture in the balcony to sit and enjoy the view, lounge furniture extremely hard to sit on, bedroom was a tiny room and bed was only a double and very hard, bathroom was a bit dated and looked a bit dirty. Otherwise a convenient place to stay, able to get to most locations from the hotel.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review, March 5, 2013
Dear DianneA,
Thank you for posting your review on TripAdvisor.Thank you for your great feedback regarding your recent stay with us. It is a pleasure to know that overall you are satisfied with our services and your allocated room.
We have taken on board your comments regarding the balcony furniture. I will pass on your suggestion to management in our next hotel managers meeting.
It was certainly a pleasure for us to be at your service and we all look forward to welcoming you again.
Kind regards,
Isabelle Caderbaccus.
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
1 review
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed March 2, 2013

I am loathed to write a negative review about anything. But sadly, there were too many issues with this hotel. I preface my criticism with the acknowledgement that the room itself was lovely. The TV however hardly work and the air con made an awful rattling sound. A few dishes weren't washed, and put back in the cupboard. But I was happy to overlook this. I found myself needing to 'order in' a number of times. Dinner: I called the restaurant a few times but no one picked up. I ended up calling reception who put me through to order. I asked the young waitress some questions about the menu but she literally couldn't recommend one thing. Before I knew it, she put me through to the chef to answer my questions. To my surprise, even HE couldn't tell me what was nice on the menu. I had to ask whether these people actually worked for the hotel? If it wasn't so bad it would be funny. All conversations seemed very rushed, impatient and at one stage the waitress began having two conversations at once - one with a customer obviously standing before her, and one with me. I realised she was busy and just ordered the Chicken Parma for around 8pm as I had to go out of the hotel before hand. It was more than enough time. It was, by far, the WORST meal I've ever had. When it didn't arrive by 8:15pm I called down again. The same girl answered and said she thought I meant for the kitchen to 'start cooking' at 8! I asked how much longer it would take. She replied "oh we can have it done in 3 minutes". That made me suss. Besides the little black ant that ran out of my salad (yes it died soon after), the chicken was huge, hard, dry and consisted more of crumbing than bird. The tomato sauce was just that - tomato sauce from the bottle and the ham and cheese was dripping in oil. The worse thing was the smell. The dish did not smell right. It could have come from the garbage bin. In the days ahead, ordering room service was unavoidable. But basic items like toasted sandwiches were flattened like pancakes with too much cheese and a small scattering of ham - all which were cold. The continental breakfast ($17) was for a yoghurt, bowl of fruit which consisted of a few pieces of honey dew, pineapple and rockmelon - all of which weren't ripe, one cereal box, two pieces of bread and a juice. Sounds like a lot but this basic food was completely tasteless and ordinary. The fruit was hard as rocks. Little did I realise that all in-room dining incurred a fee of $4 for delivery. Absolutely not worth the money. The icing on the cake was an issue with the trundle bed. I asked to hire it around 5pm Thursday night. I was told by the desk that this was not possible because of OH&S reasons. It was explained to me that taking the trundle up two flights of stairs (the hotel lacks a lift) was against hotel policy. I asked where and when would I have been told that I could never order this trundle? There was never any mention online or in my room that level 1 rooms weren't able to hire this. I didn't get an answer, only to say that it takes many housekeepers to deliver this and now they've all gone home. I was confused. I wasn't sure what the reason was. Was it because it was dangerous or because there weren't any housekeepers around to carry it up? They suggested I book another room with a $30 discount (which would come to $130). It wasn't really prepared to pay for that, when a trundle was $55. Also, the reason relatives were stay, was for a family funeral. We all wanted to be together and one happened to be elderly. I didn't see the point staying separately. Eventually staff around the desk agreed they'd carry the trundle up themselves and I was extremely grateful for this. I do not understand their original explanation. It all tied into a weird stay. The reception staff were lovely. A little inflexible but nice enough. And despite the food, both the chef and the waitress were actually quite sweet. It just sounds like a complete schmozzle and they were very disorganised. But I simply can not go past the food. A trip down to the 7-11 would have been better for my health and stress levels. Sadly, it's why I felt compelled to write on TripAdvisor.

  • Stayed March 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review, March 5, 2013
Dear AllyG,Thanks for posting your review on TripAdvisor.First of all I would like to apologise for the standard of service you have received during your stay. I was particularly disappointed to hear about the problem you encountered with our food and Beverage department . I have filtered your feedback to our Food and Beverage Manager regarding such inappropriate behaviour. My team and I strive to deliver an exceptional guest experience and please be assured this is not the high level of service we take pride in.
I welcome you to contact me on 03 85068888 to discuss your complaint further.
I look forward to hear from you soon.
Regards,

Isabelle Caderbaccus
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
1 review
3 of 5 stars Reviewed February 25, 2013

Stayed in the room for one night and was quite happy with the room layout. On the Sunday morning had the housekeeper knock on door at 10.00 am even though it was 11.00 am check out.We left the room and the housecleaner was standing there waiting for us to get out door. By the time I reached the car I realised I had left my one month old mobile phone on bed. Went straight back to reception and told them how phone was on bed. They said it was not there. House cleaner was in room and said she could not see it. It was definitely on bed so where could it have gone in that two minutes between us leaving the room and going back up there.Obviously something untrustworthy with this situation. The rooms are not very big and did not see any black holes in there. I would be extremely cautious with your valuables in this hotel.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SHM_Management, Manager at Seasons Heritage Melbourne, responded to this review, March 5, 2013
Dear Alwaysbest11,
Thanks for posting your review on Tripadvisor. I am happy to read you have enjoyed your allocated room and part of your stay with us.I am sorry to hear that you have lost your phone.
Both Housekeeping Manager and the front office staff have looked for your phone before the bed was made and the housekeeper who cleaned your room was questioned and searched.I can guarantee you that the housekeeper has not taken the phone.We receive a lot of valuable left at the hotel and we always contact the guest and return the valuable.
If you wish to discuss this further, please do not hesitate to contact me directly on 03 8506 8888.
I look forward to hear from you soon.
Regards
Isabelle Caderbaccus
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seasons Heritage Melbourne

Address: 572 St Kilda Rd., Melbourne, Victoria 3004, Australia
Location: Australia > Victoria > Melbourne > South Yarra
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Suites Wheelchair access
Hotel Style:
#11 Best Value Hotel in Melbourne
#78 Luxury Hotel in Melbourne
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Seasons Heritage Melbourne 4.5*
Official Description (provided by the hotel):
The hotel is suited on the southern end of St Kilda Road across from Wesley College, Belgian Beer Café and walking distance to Albert Park Lake and Alfred Hospital.It combines the old world charm of a restored heritage listed mansion with a modern contemporary apartment wing. Guests have a choice of standard rooms and self contained one, two and three bedroom apartments. ... more   less 
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Also Known As:
Seasons Heritage Melbourne Hotel Melbourne

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